Send payment reminder
Payment reminder
When do you send a payment reminder and when do you switch to a demand letter or collection?
Is your customer not paying? A payment reminder is the first step. MKBjuristen explains when to send a reminder, what it should contain, and when it is time to switch to a formal demand or collection process.
- Prevent your evidentiary position from weakening
- Clarity regarding reminding, admonishing, or summoning
- Advice on disputed invoices and dissatisfied customers
- Assistance with negotiation or proceedings if necessary
First, determine the position.
We look at agreements, evidence, and risks.
Do not escalate unnecessarily.
The right tone often prevents further conflict.
Practical next step:
You know whether sending a formal demand letter, negotiating, or litigating makes sense.
Sound familiar?
Do you recognize one of these situations? Then a payment reminder is probably the right first step.
The payment deadline has just passed
The invoice is outstanding, but you are not sure whether the customer has received it or if there is an innocent mistake.
The customer is not responding to your first reminder
You have already sent a friendly reminder, but there is no response and no payment.
You want to preserve the relationship with the customer
You want to receive payment but do not want to unnecessarily damage the relationship by taking formal steps too quickly.
You want to build your file for potential debt collection
A written payment reminder forms the basis for a legally strong debt collection file.
Please note: waiting too long or responding incorrectly can work against you later. Therefore, first document what has been agreed upon, delivered, and communicated.
Payment reminder
Within an out-of-court debt collection process, sending a payment reminder is often the first step. The debtor is formally contacted with a request to pay within a specified period. This is therefore a good starting point for collecting outstanding debts. An out-of-court debt collection process takes place without the intervention of a judge. In many cases, sending demand letters and notices of default is sufficient to induce the debtor to pay. Should this prove insufficient to exert pressure, further steps may be taken.
We are a reliable and efficient partner for debt collection. We take the burden off your hands and ensure payment is received. We have the knowledge and expertise to assume various roles, from advisory services to dispute resolution. We have an experienced team of lawyers and legal experts in the field of debt collection law. Contact us to discuss the possibilities.
How do we help?
We do not initiate litigation. First, we map out your legal position, evidence, and commercial interests. Then, we determine the appropriate step for the problem.
1
Send payment reminder
Send a friendly reminder with the outstanding amount, the expired period, and a new payment term of 7 to 14 days.
2
Awaiting response
Give the customer the opportunity to respond. For business customers 7 to 14 days, for consumers at least 14 days.
3
No response? Send a reminder
If the customer does not respond, switch to a formal demand letter with a strict deadline and a notification of collection costs and further steps.
4
Start collection
If the formal demand for payment also has no effect, we will initiate the collection process — no cure no pay for undisputed claims between €1,500 and €25,000.
