Debt collection

We are here to help you with your debt collection process

  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
Legal assistance for non-paying clients

Customer does not pay

What can you do if a customer does not pay your invoice?

Is your customer failing to pay, remaining unpaid after reminders, or suddenly disputing your invoice? In such cases, it is important to respond with due legal care. We help you determine whether sending a formal demand, a formal notice, negotiating, or litigating is the wisest course of action.

  • Prevent your evidentiary position from weakening
  • Clarity regarding reminding, admonishing, or summoning
  • Advice on disputed invoices and dissatisfied customers
  • Assistance with negotiation or proceedings if necessary
First, determine the position. We look at agreements, evidence, and risks.
Do not escalate unnecessarily. The right tone often prevents further conflict.
Practical next step: You know whether sending a formal demand letter, negotiating, or litigating makes sense.

Sound familiar?

Many entrepreneurs wait too long because they want to maintain a good relationship with the customer. That is understandable, but legally, waiting too long can weaken your position — especially if the customer builds a defense in the meantime.

The payment term has expired

The invoice is outstanding and the customer is not responding or continues to delay payment without a valid reason.

The customer disputes the invoice

The customer claims that the work was not carried out properly, while you have delivered in full.

The customer uses a complaint as leverage

The customer is threatening a bad review or legal action to avoid payment.

You do not know which route is sensible

Does the customer dispute the invoice or simply not pay? The difference determines whether no cure no pay debt collection or legal assistance is the right step.

You want your money without unnecessary escalation

You want to receive payment but do not want to escalate the business conflict more than necessary.

Please note: waiting too long or responding incorrectly can work against you later. Therefore, first document what has been agreed upon, delivered, and communicated.

Undisputed invoice: no cure no pay debt collection

Is your customer not paying and not disputing the invoice? Then no cure no pay collection works fastest. You only pay upon a result — no hourly rate, no advance payment, no risk. If we collect nothing, you pay us nothing.

We handle no cure no pay debt collection for claims between €1,500 and €25,000. Our lawyers manage the entire process: demand letters, formal notices, out-of-court collection, and, if necessary, legal proceedings.

No cure no pay applies to claims that:
– are not disputed on substance by the client
– ​​have demonstrably been performed and invoiced
– have no active counterclaim or set-off

For claims under €1,500, you can contact a regular collection agency. For amounts exceeding €25,000, we will discuss a tailored approach.

Disputed invoice: legal debt collection at a fixed price

Does the client present a substantive defense? Then this is no longer a standard debt collection case, but a legal dispute. With many parties, you then switch to an hourly rate without clarity regarding the final costs.

At MKBjuristen, things work differently. Even with disputed claims, we work on a fixed price whenever possible: determining the legal position, drafting the right letter, negotiating, or litigating. No changing firms, no
hourly rate surprises, one lawyer from start to finish.

We assist you with:
– assessment of your legal position and supporting documents
– drafting a legally strong demand letter or letter of defense
– negotiation with the client or their legal representative
– litigation if consultation does not lead to a solution

How do we help?

We do not initiate litigation. First, we map out your legal position, evidence, and commercial interests. Then, we determine the appropriate step for the problem.

1

Assess the situation

We review what has been agreed, delivered, and invoiced — and whether your position is strong enough for the next step.

2

Determine the evidentiary position

We assess quotations, contracts, terms and conditions, invoices, emails, and WhatsApp messages for legal relevance.

3

Choosing the right step

You receive concrete advice: sending a formal demand letter, issuing a notice of default, negotiating, or litigating — with an honest assessment of the chances of success.

4

Take action

We assist with correspondence, demands for payment, negotiations, or further legal steps.

Frequently Asked Questions

What is the difference between no cure no pay debt collection and legal debt collection?

For an undisputed claim, no cure no pay collection works fastest — you only pay upon a result. We handle this for claims between €1,500 and €25,000. If the client disputes the invoice on its merits, we work for a fixed price: determining the legal position, drafting the appropriate letter, and, if necessary, negotiating or litigating. No hourly rate surprises, no changing of offices.

Present your situation without obligation

Briefly describe the situation. We will assess the sensible next step and contact you.

Need help with this problem?

Discuss your situation before sending a formal demand, making threats, or taking further steps.

  • First consultation free and without obligation
  • Assessment of your position and evidence
  • Advice on sending reminders or negotiating
  • Fixed rates where possible
Discuss my situation

No cure no pay debt collection

from no one-time

Is your customer not paying and not disputing the invoice? We collect your debt — you only pay upon success.

  • Claims between €1,500 and €25,000
  • Demand letter, formal notice and, if necessary, legal proceedings
  • If we don't collect anything, you pay us nothing.
Start collection

Disputed invoice — fixed price

from 429.- one-time

Does the client dispute the substance? No hourly rate surprises. We assess your position and draft the right letter.

  • Assessment of contract, evidence, and defense
  • Legally strong demand letter or response letter
  • Fixed price, no hidden costs
Have the dispute assessed

Notice of demand or formal notice

from on request one-off

Have a legally correct demand letter drafted that formally prompts the customer to pay.

  • Clear payment terms and consequences
  • Legally correct tone
  • Prevents unnecessary escalation
Discuss reminder

Negotiating

from 998.- one-time

If the client continues to refuse, we will negotiate on your behalf and record the agreements.

  • Determine strategy in advance
  • Contact with the other party
  • Record agreements in writing
Discuss negotiation
Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law · Lawyer

With a non-paying customer, it is not just about the invoice. Your evidentiary position, tone, and timing often determine whether payment can still be enforced without legal proceedings.

NB

  • First determine whether the customer disputes or simply does not pay
  • Do not react emotionally or too quickly
  • Save all emails, WhatsApp messages, and quotes
  • Check whether your general terms and conditions apply
  • I accept no liability in correspondence

Need help?

Call us on 085 25000 44.We will then briefly review with you what the sensible next step is.

Direct contact with us

Denian Wielhouwer

We will discuss your situation in a free consultation.
Please contact our specialists.

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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