To undertake

A communicated price is not always fixed. If you mislead the buyer (as with fraudulent software), the court may reduce the price or partially dissolve the purchase. Conversely, in the case of...

General terms and conditions are not mandatory, but without good terms, you run unnecessary risks. They save you money (for example, through an exclusion clause or retention of title), help you comply with your information obligations,...

A force majeure clause regulates what happens if you are unable to fulfill an agreement due to force majeure — think of an epidemic, government measures, illness, or natural disasters. With such a clause...

If you have your followers come up with a name or slogan (a brainstorming contest), make clear agreements in advance. After all, a hashtag or comment does not count as valid acceptance or as consent for...

Selling by telephone is permitted, but counts as distance selling: the consumer has a 14-day cooling-off period, and you must clearly inform him of this and his other rights. Recording...

In debt collection proceedings, costs can mount rapidly: in one case, a debt of around 1,000 euros grew to over 3,000 euros due to collection costs, interest, legal proceedings, service costs, and post-judgment fees...

The statutory duty to complain requires you to complain about a defect “within a reasonable time,” but what exactly that entails remains vague and often leads to dispute. By including in your contract or...

The Netherlands does not have a fixed statutory payment term: parties agree on this themselves. If nothing has been agreed, 30 days applies. Between companies, a term longer than 30 days is only permitted with...

Since June 7, 2021, new copyright rules apply in the Netherlands due to the transposition of the European DSM Directive. The main consequences: a new exception for text and data mining, better protection and a...

Wi-Fi or Bluetooth tracking to measure visitor numbers is privacy-sensitive: as soon as you link unique codes to smartphones over an extended period, you move from counting people to tracking people. The Municipality of Enschede...