To undertake

A core clause (which determines the core of the performance or the price) is legally distinct from a general condition, and the one excludes the other. Regarding a core clause...

The Supreme Court ruled that Booking.com is a travel agent, despite calling itself an IT platform. The decisive factor is the concept of “mediation” (Article 7:425 of the Dutch Civil Code): whoever performs activities that are ancillary...

If a customer provides an incorrect delivery address, you may charge the shipping costs — including for a second shipment — if your general terms and conditions stipulate this. This applies...

You protect trade secrets with a combination of measures: use need-to-know access control, consider protection through intellectual property law, make binding contractual agreements (confidentiality, non-compete, and non-solicitation clauses with employees, a...

PSD2 is the revised European Payment Services Directive, in force in the Netherlands since early 2019. The biggest change: banks must — with the explicit consent of the customer and only to...

An advertorial is advertising that resembles editorial content. That is allowed, but advertising must never be misleading or unfair: it must be clear to the reader that it is advertising...

Anyone who manages a platform, website, or community is allowed to establish and enforce their own house rules (community guidelines) — think of removing offensive comments or banning accounts. That freedom...

If you wish to start an online auction, consumer law continues to apply: it concerns a distance sale, with information obligations and, in principle, a 14-day cooling-off period. If you auction products...

Anyone who works professionally with animals — whether as an entrepreneur or a foundation — faces three main legal risks: liability for damage caused by animals, the lack of a proper adoption or rehoming agreement, and...

You may not exclude consumers' right of withdrawal, but you can limit many returns: where necessary, refuse a notorious return customer in advance, charge return costs, exclude certain products...