To undertake

In debt collection proceedings, costs can mount rapidly: in one case, a debt of around 1,000 euros grew to over 3,000 euros due to collection costs, interest, legal proceedings, service costs, and post-judgment fees...

The statutory duty to complain requires you to complain about a defect “within a reasonable time,” but what exactly that entails remains vague and often leads to dispute. By including in your contract or...

The Netherlands does not have a fixed statutory payment term: parties agree on this themselves. If nothing has been agreed, 30 days applies. Between companies, a term longer than 30 days is only permitted with...

Since June 7, 2021, new copyright rules apply in the Netherlands due to the transposition of the European DSM Directive. The main consequences: a new exception for text and data mining, better protection and a...

Wi-Fi or Bluetooth tracking to measure visitor numbers is privacy-sensitive: as soon as you link unique codes to smartphones over an extended period, you move from counting people to tracking people. The Municipality of Enschede...

A core clause (which determines the core of the performance or the price) is legally distinct from a general condition, and the one excludes the other. Regarding a core clause...

The Supreme Court ruled that Booking.com is a travel agent, despite calling itself an IT platform. The decisive factor is the concept of “mediation” (Article 7:425 of the Dutch Civil Code): whoever performs activities that are ancillary...

If a customer provides an incorrect delivery address, you may charge the shipping costs — including for a second shipment — if your general terms and conditions stipulate this. This applies...

You protect trade secrets with a combination of measures: use need-to-know access control, consider protection through intellectual property law, make binding contractual agreements (confidentiality, non-compete, and non-solicitation clauses with employees, a...

PSD2 is the revised European Payment Services Directive, in force in the Netherlands since early 2019. The biggest change: banks must — with the explicit consent of the customer and only to...