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If you provide online services, an extensive duty to provide information applies (Article 3:15d of the Dutch Civil Code). You must place your company details, contact details, Chamber of Commerce and VAT numbers, and related information clearly and easily accessible on your website, alongside your general terms and conditions and privacy statement.
The information obligation for online service providers
Anyone providing an information society service — in short: conducting business via a website or app — must make certain information accessible to users (Article 3:15d of the Dutch Civil Code). The goal is for a visitor to be able to easily see who they are dealing with.
What information must be on your website?
In any case: your (company) name, the business address, contact details including an email address, your registration with the Chamber of Commerce and, if applicable, your VAT identification number. Additional information applies to regulated professions.
Additional requirements for consumers
If you sell online to consumers, the extensive information obligation for distance selling applies: clear prices including VAT, delivery and payment terms, and the right of withdrawal. The more digital and remote the transaction, the clearer the information you must provide.
Don't forget terms and privacy
In addition to statutory notices, your site should include good, findable terms and conditions and a clear privacy statement. Have your website screened to ensure that you comply with all obligations.
Frequently Asked Questions
What information am I required to provide?
Including your company name, address, contact details, Chamber of Commerce number and VAT number, clearly and accessibly (Article 3:15d of the Dutch Civil Code).
Are there additional requirements when selling to consumers?
Yes, then the duty to provide information for distance selling applies, including prices, terms and conditions, and the right of withdrawal.
Do I need to show general terms and conditions and a privacy statement?
These are highly recommended and mandatory for data processing. Make them findable and savable.
Is your website legally in order?
Our legal experts screen your website and draft your terms and conditions and privacy statement , or perform a legal scan. Schedule a free consultation.
