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The payment reminder is the first step of the collection process. For consumers, a proper reminder—the so-called fourteen-day letter—is even legally required before you may charge collection costs. If you handle it correctly, you will be in a strong position for the next steps.
Why a payment reminder?
Not every customer pays on time; sometimes it is simply forgotten. A friendly payment reminder brings the outstanding invoice back to their attention and resolves many cases without straining the relationship. Moreover, it is the first, necessary step before taking further measures.
For consumers: the fourteen-day letter is mandatory
If you wish to charge collection costs to a consumer, you must first send a proper demand letter with a payment term of fourteen days and a notification of the collection costs (the fourteen-day letter). If you fail to send this, or send it incorrectly, you forfeit your right to collection costs. The term and wording must be precise.
It is different for companies
With business customers, default often occurs by operation of law after the payment term, and you may charge interest and costs sooner. Nevertheless, a reminder is advisable here as well: it maintains a good relationship and shows that you are on top of things.
The next steps
If the reminder is ineffective, a formal demand for payment (notice of default) follows, then interest and collection costs, and ultimately collection or legal proceedings. A well-documented process — starting with a proper reminder — increases your chances of payment.
Frequently Asked Questions
Is a payment reminder mandatory?
For consumers, you must send a proper fourteen-day letter before you may charge collection costs. For businesses, a reminder is not mandatory but is advisable.
What is the fourteen-day letter?
A formal notice to a consumer with a payment term of fourteen days and a notification of collection costs. Without a proper letter, your right to those costs lapses.
What is the next step after a reminder?
A formal demand letter, followed by interest and collection costs, and if necessary, collection or legal proceedings.
Get your invoices collected?
Our legal experts draft a proper demand letter and handle your debt collection. Establish payment arrangements in your general terms and conditions or schedule a free consultation.
