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If you have your IT systems managed by an external specialist, document this in an IT management agreement. In it, you regulate which services the manager provides, availability and response times (SLA), access to your systems and data, security and privacy, and what happens upon termination.
IT management is specialist work
Not every company has the in-house expertise to manage its IT systems. External specialists take this over: from maintenance and updates to security and support. Because this makes you dependent on that administrator, a good management agreement is essential.
What does the management agreement regulate?
A management agreement can be used for various assets; in the context of IT, it concerns the management of your systems. Specify which services the manager provides, the price, the duration, and the termination options. Differentiate between regular management and additional work (extra work) so that the costs are clear.
SLA: availability and response times
Service levels are crucial: what availability (uptime) does the administrator guarantee, how quickly do they respond to malfunctions, and what are the consequences if they fail to meet those agreements? Document this in an SLA. This way, you know what to count on if something goes wrong with your systems.
Access, security, data and exit
The administrator gains access to your systems and often to personal data; therefore, conclude a data processing agreement and make agreements regarding security and confidentiality. Also arrange the exit: how will you regain your data and control over your systems at the end of the collaboration, so that you are not tied to a single administrator.
Frequently Asked Questions
Why do I need an IT management agreement?
To define which services you receive, the availability (SLA), the security, and what happens upon termination. This limits your dependency and risk.
Do I need a Data Processing Agreement for IT management?
Yes, if the administrator has access to personal data. In that case, the GDPR mandates a data processing agreement.
What do I need to arrange before the end of the contract?
An exit arrangement: how you regain your data and control over your systems, so that you are not tied to the administrator.
A comprehensive IT management agreement?
Our legal experts draft an IT management agreement with SLA and Data Processing Agreement . View our contract lawteam or schedule a free consultation.
