Right of retention against non-paying customer

Right of retention

Are you allowed to withhold goods until payment is made? Have your position assessed before you act.

Customer fails to pay and you still have their goods in your possession? With a right of retention, you may suspend delivery until payment follows. However, the right of retention is subject to strict requirements. If you invoke it unjustifiably, you are liable for damages. MKBjuristen assesses your position. Fixed price.

  • Prevent your evidentiary position from weakening
  • Clarity regarding reminding, admonishing, or summoning
  • Advice on disputed invoices and dissatisfied customers
  • Assistance with negotiation or proceedings if necessary
First, determine the position. We look at agreements, evidence, and risks.
Do not escalate unnecessarily. The right tone often prevents further conflict.
Practical next step: You know whether sending a formal demand letter, negotiating, or litigating makes sense.

Sound familiar?

Do you have goods belonging to a client who is not paying under your control? Do you recognize any of these situations?

You have repaired a car, machine, or equipment, but the customer is not paying

You are still in possession of the item and want to know if you may withhold it until payment follows.

You are a contractor and the client does not pay the (final) invoice

The home or construction project is finished, but the client is not paying. You want to postpone the handover.

You are an accountant or bookkeeper and your client is not paying

You have prepared annual accounts or a tax return but are unsure which documents you may withhold.

Your customer goes bankrupt while you still have his goods

You want to know whether you can invoke your right of retention against the trustee and what your position is regarding the distribution.

You are unsure whether your right of retention is legally valid

You wish to invoke the right of retention but are not sure whether all three statutory requirements have been met.

Please note: waiting too long or responding incorrectly can work against you later. Therefore, first document what has been agreed upon, delivered, and communicated.

What is the right of retention and when may you invoke it?

The right of retention gives you, as a creditor, the authority to suspend the delivery of an item to your customer until that customer has paid their outstanding invoice. Simply put: as long as your customer does not pay, you do not return their goods.

It is an effective means of pressure. In most cases, the threat of non-delivery ensures that the customer pays upfront. However, the right of retention is subject to strict legal requirements. If you invoke it unjustifiably, you are liable for damages. Have your position assessed before taking action.

The right of retention is regulated in Article 3:290 of the Dutch Civil Code and applies to both movable property — such as a car,
machine, or records — and immovable property, such as a building under construction.

The three requirements for a valid right of retention

In order to validly invoke the right of retention, three conditions must be met.

First, a claim that is due and payable. The payment term on your invoice must have expired. If no
payment term has been agreed upon, the claim is immediately due and payable. If your claim
is disputed on its merits, you run a risk if you nevertheless invoke the right of retention.

Secondly, actual control over the item. You must actually have the item physically in your possession. The car is still in your garage, the house has not yet been handed over, and the records are still with you. As soon as you have
handed over the item, you can no longer invoke the right of retention — not even if it turns out afterwards that the invoice has not been
paid.

Thirdly, sufficient connection. There must be a close link between the matter and your claim.
A garage owner who has repaired a car has a connection. A garage owner who
has a car in storage but has an unpaid invoice for a repair previously performed on another
car — that is less clear and requires assessment.

Well-known examples in practice

In practice, the right of retention is most frequently invoked by contractors who fail to deliver a home as long as the invoice remains unpaid, garage owners who withhold a repaired car, accountants and bookkeepers who do not provide prepared annual accounts or tax returns, and stable owners who do not return a horse or vehicle.

Please note regarding accountants: you may retain documents produced by you, such as prepared annual accounts, but not the original documents entrusted to you, such as invoices, notarial deeds, or unedited business records.

What if the customer doesn't pay after all?

If the customer refuses to pay even after invoking the right of retention, you can ultimately
sell the item to satisfy your claim. However, this is not permitted without further ado: you require an enforcement order for this
— in practice, a court judgment. Subsequently, the item can be sold at a public auction
or, with the permission of the judge, privately.

The major advantage: you have priority over other creditors regarding the proceeds. The right of retention remains in effect even during your client's bankruptcy. The bankruptcy trustee will settle the invoice or distribute the assets to you with priority.

When may you not invoke the right of retention?

There are situations in which the right of retention does not apply or may not be invoked. The most important: if
the claim is time-barred; if you yourself are in default and have not performed the assignment, or have not performed it fully;
if the item is no longer in your possession due to fire or loss; or if the customer is unable to make payment
due to force majeure.

If you exercise the right of retention unlawfully, you are liable for damages. Especially in larger projects —
such as in the construction industry — those damages can amount to a considerable sum.

How do we help?

We do not initiate litigation. First, we map out your legal position, evidence, and commercial interests. Then, we determine the appropriate step for the problem.

1

Assess position

We assess whether all three requirements for a valid right of retention have been met: an enforceable claim, actual possession, and sufficient connection.

2

Correctly invoking a right of retention

We advise on how to notify the customer and any third parties of the right of retention — so that the right holds up legally.

3

Apply pressure

We draft a demand letter on behalf of our firm making it clear to the client that payment is necessary to recover their case.

4

Execution if necessary

If the client still fails to pay, we will guide the procedure for an enforcement order and the auction or private sale of the property.

Frequently Asked Questions

When may I invoke the right of retention?

If three conditions are met: you have an enforceable claim (payment term has expired), you have actual control over the item (it is still in your possession), and there is a sufficient connection between the item and your claim. If you do not meet all three, you run the risk of becoming liable for damages.

Does the right of retention also apply to immovable property?

Yes. The right of retention applies to both movable property, such as cars and machinery, and immovable property, such as homes and commercial buildings under construction. A contractor can suspend the use of the property as long as the invoice has not been paid.

What may an accountant withhold in the event of non-payment?

An accountant may withhold documents that he has prepared himself — such as annual accounts or a tax return. He may not withhold the original documents that the client has entrusted to him, such as unedited invoices, notarial deeds, or the unedited business records.

What if the customer goes bankrupt while I have his goods?

The right of retention remains in effect during bankruptcy. The trustee will settle outstanding invoices or sell the assets with your priority. In this regard, you have priority over other creditors. We advise you on how to optimally safeguard your position during the bankruptcy.

Can I just sell the business if the customer doesn't pay?

No. You need an enforceable title for that — in practice, a court judgment. After that, the property can be sold at a public auction or, with the judge's permission, privately. You have priority over other creditors with the proceeds.

What if I have invoked the right of retention incorrectly?

In that case, you are liable to the customer for the damage he has suffered as a result. In the case of larger projects, that damage can amount to a considerable sum. Always have your position assessed before invoking the right of retention.

Present your situation without obligation

Briefly describe the situation. We will assess the sensible next step and contact you.

Need help with this problem?

Discuss your situation before sending a formal demand, making threats, or taking further steps.

  • First consultation free and without obligation
  • Assessment of your position and evidence
  • Advice on sending reminders or negotiating
  • Fixed rates where possible
Discuss my situation

Legal advice

from 125.- one-time

Quickly assess whether you can validly invoke the right of retention in your situation.

  • Contact within one business day
  • Assessment of the three requirements
  • Fixed price
Schedule a consultation

Determine legal position

from 429.- one-time

Have the validity of your right of retention assessed and what your risks are.

  • Assessment of enforceable claim, factual control and connection
  • Insight into the risks of unjustified invocation
  • Advice on the next step
Determine legal position

Drafting a demand letter

from on request one-off

We draft a legally strong demand letter that makes it clear to the client that payment is necessary.

  • Correct invocation of the right of retention
  • Clear payment terms and consequences
  • Increases pressure on the debtor
Have a letter drafted

Start collection

from no one-time

Is the client still not paying after the right of retention? We collect the debt on a no cure no pay basis.

  • Claims €1,500 – €25,000
  • Demand letter, formal notice and, if necessary, legal proceedings
  • If we don't collect anything, you pay us nothing.
Register direct debit
Mr. Jaime Boogaers
Mr. Jaime Boogaers
Contract Law · Lawyer

The right of retention is an effective means of pressure, but it is not a right without risk. If you invoke it unjustifiably, you will have to pay the customer's damages. Have your position assessed before you retain the item.

NB

  • Invoke the right of retention only after the payment term has actually expired
  • Never return the item before you have been paid — after that, you can no longer invoke it
  • Communicate the right of retention clearly and in writing to the customer
  • Have your position assessed if the claim is disputed on the merits
  • Observe your duty of care — you remain responsible for the item you hold

Need help?

Call us on 085 25000 44.We will then briefly review with you what the sensible next step is.

Direct contact with us

Denian Wielhouwer

We will discuss your situation in a free consultation.
Please contact our specialists.

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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