Expertise
Healthcare Quality, Complaints and Disputes Act (Wkkgz)
Specialized legal assistance for entrepreneurs, directors, and organizations
With our broad expertise in energy law, we serve clients in diverse sectors. From SMEs, listed companies, and international enterprises to (semi-)governmental bodies and non-profits. Our services are characterized by high quality, reliability, and in-depth specialization.
- We worked for, among others:
What we do
The Healthcare Quality, Complaints and Disputes Act (Wkkgz) imposes obligations on healthcare institutions and independent healthcare professionals regarding the safeguarding of care quality. The Wkkgz includes the possibility for a client/patient to file a complaint against a healthcare institution or independent healthcare professional (also known as a healthcare provider). After the complaint is filed, it will first be determined whether consultation between the parties leads to a solution. The complaint will be handled by an independent complaints officer appointed at the expense of the healthcare provider. An attempt is made to reach a joint solution. If the parties do not reach a joint solution, a complaint may be submitted to a dispute resolution body. It is also possible for the patient to claim compensation. The dispute resolution body will issue a ruling in the form of a binding opinion.
Under the Wkkgz (Dutch Healthcare Quality Act), a healthcare provider must comply with a number of obligations to prevent complaints as much as possible. First, a healthcare provider has a duty of verification. This means that healthcare providers must verify the employment history of employees. This includes checking for the presence of a Certificate of Conduct (VOG), as well as a check in the BIG register or warning register. In addition to the duty of verification, the healthcare provider has a reporting obligation. This entails that a report must be made in cases of, among other things, violence in the care relationship, termination of the employment contract due to poor performance, and other calamities in the care sector. The healthcare provider is required to make this report under penalty of an administrative fine.
Our team of lawyers and legal experts assists both patients and healthcare providers. For example, we can offer support with filing a complaint, but we also assist healthcare providers in determining whether the duty of due diligence or the duty to report has been met.
Questions regarding the Wkkgz? Contact us.
Mr. Jaime Boogaers
Corporate Law · Lawyer
In specialized legal cases, it is not just about the legal rule. It is also about evidence, timing, negotiating position, and the business implications of every step.
What we help with
We assist entrepreneurs and organizations with legal questions where careful assessment, strategy, and execution are important.
- Assessment of your legal position
- Analysis of contracts, decisions, correspondence, and supporting documents
- Advice on liability, defense, and strategy
- Drafting or reviewing legal correspondence
- Negotiation with counterparty, trustee, shareholder or advisor
- Guidance during escalation, proceedings, or settlement
When should you call in a specialist?
Legal assistance is particularly valuable when the stakes are high, deadlines are running, or when an incorrect response could weaken your position.
- There is a claim, demand, or notice of liability
- You are unsure whether to respond, negotiate, or litigate
- There are major financial or reputational risks
- The other party exerts pressure or uses short deadlines
- You want to prevent a response from being used against you later
- You want to know in advance what is legally and commercially sound
Assess first, then respond
In specialized cases, an initial response can be decisive for the subsequent course of action. An admission, incomplete explanation, or the wrong tone could be used against you later. Therefore, we first assess exactly what is being alleged, which facts have been established, which documents are missing, and which strategy aligns with your best interests.
Our approach
You will not receive an abstract legal account, but a practical assessment of your position, risks, and next steps.
01
Intake and initial assessment
We will briefly discuss the situation, the available documents, and your primary interests.
02
Analysis of position and risks
We assess your legal position, supporting documents, deadlines, and possible next steps.
03
Strategic advice
You will receive concrete advice on the best course of action: responding, negotiating, settling, or litigating.
04
Execution
We assist with correspondence, negotiation, litigation strategy, or further legal assistance.
Specialists for entrepreneurs
We combine legal analysis with practical experience in cases for entrepreneurs, directors, and organizations.
All our legal experts and lawyers possess broad knowledge of healthcare law. In addition, they have specialized in one or more areas of focus within healthcare law. We have organized several areas of focus into various practice groups. Based on his or her specialism(s), each lawyer is part of one or more practice groups. Clients can go directly to the appropriate practice group for each case. Here, they are assisted by the lawyer or legal expert most suitable for the case. Where necessary, we draw upon the expertise and experience of our specialist colleagues from other practice groups.
Frequently asked questions about the Healthcare Quality, Complaints and Disputes Act (Wkkgz)
Below, we answer frequently asked questions about this area of law, our approach, and seeking legal assistance.
When is legal advice advisable?
Legal advice is wise as soon as pressure arises, deadlines are running, an opposing party takes a position, or when the financial or strategic interests are significant.
Can MKB Juristen also help if there is already a conflict?
Yes. We assess your legal position, advise on strategy, and can assist with correspondence, negotiation, defense, or further legal steps.
How much does specialist legal advice cost?
Specialist advice is provided on an hourly basis in principle. Where possible, we provide clarity in advance regarding the expected approach, costs, and next steps.
Can I have a no-obligation consultation first?
Yes. You can request a free consultation. We will briefly discuss your situation and indicate which course of action is likely the sensible one.
Discuss your position
Do you want to know where you stand legally or what step is sensible? Discuss your situation with a lawyer or in-house counsel.
More expertise within this team
Also view the other sections within this area of law.
Contact us
Leave your details. We will contact you to briefly discuss your situation.
Contact us
Want to know more about our services?
Then contact our specialists.
