Custom legal document

Servicemaintenanceagreement and

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Do not hastily put this document together yourself — a false sense of security is harmful.
Have a specialist screen it and be in a stronger position when it matters.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

A legal document must not only be legally correct. Above all, it must align with how the entrepreneur will actually use the document

  • Lawyers and in-house counsel
  • Active since 2001
  • Affordable custom legal services
  • Always focused on practical use

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year

Reviews (21)

Karim

They acted quickly when we indicated that it was urgent. They understood that, as a startup, we have different needs than an established corporate. These documents will undoubtedly save us a lot of headaches in the future.

Inaya

It is clear that they know what they are talking about, right from the first word. It was pleasant that what was important was explained in plain language. The document was accepted flawlessly by our investors.

Rania

The openness regarding the expected result was very welcome. The weekly update emails provided a nice sense of control over the process. A party that delivers on what it promises on the website.

Cas

The start of the process immediately made a professional impression. Every adjustment we wanted was incorporated seamlessly and legally correctly. The service was professional and personal.

Najat

Practical advice that we could use immediately. It was nice that they didn't charge by the hour for a simple extra question. The service was professional and personal.

Iris

They immediately focused on solutions rather than problems. The translation of our wishes into watertight legal provisions was impressive. The service was professional and personal.

Mohamed

We encountered a complex contractual issue but were helped promptly. We appreciated the honesty when it turned out that a specific request of ours was legally unfeasible. The document was accepted flawlessly by our investors.

Mark

The consultation provided immediate clarity. The price-quality ratio was good. The service was professional and personal.

Sara

The intake was not only informative, but we learned a lot right away. We received an excellent explanation of the implications of the applicable law in our international contracts. The service was professional and personal.

Selma

The clear start gave us a lot of confidence for the rest of the process. Legal jargon was avoided where possible or explained in understandable language. These documents will undoubtedly save us a lot of headaches in the future.

Floor

We had immediate confidence in the team's expertise. They managed to forge an extremely complex joint venture agreement in a short timeframe. The quality fully met our expectations.

Sebastian

The expertise was immediately evident from the first contact. The speed with which complex legislative changes were integrated into our document was excellent. Our clients are responding positively to the clear general terms and conditions.

Moad

We were immediately reassured after a worrying situation. The proactive attitude while waiting for feedback from our counterparty was very pleasant. The quality fully met our expectations.

Maaike

The professionalism shines through from the very first moment. Clauses were added that protect us against risks we did not foresee ourselves. A reliable partner that strives for perfection in their documents.

Bert

Smooth communication and a clear proposal in the mailbox immediately. We greatly appreciated the pragmatic approach to resolving the bottlenecks. Our customers respond positively to the clear general terms and conditions.

Sandra

We quickly gained a clear picture of the possibilities. The final document looked professional. The end result aligns 100% with our high standards.

Rose

The lawyer's sharp questions immediately got us thinking. They managed to reduce an extremely tough file to manageable proportions. These documents will undoubtedly save us a lot of headaches in the future.

Edwin

It was immediately clear which steps we needed to go through. The review of our English-language contract was incredibly detailed and accurate. It is clear that they have a passion for entrepreneurship.

Sven

We were in a contentious situation, but the calm start defused the tension. There was room for our specific wishes. The document was accepted flawlessly by our investors.

Sam

It was nice that potential pitfalls were proactively considered. We exchanged quite a few emails, but the responses remained quick and helpful. The quality fully met our expectations.

Patricia

Our company was carefully inquired about. The key points of attention were incorporated well. Our business partners were impressed by the professionalism of the contracts.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

Before drafting the agreement, you make a number of choices that determine the scope of the services and the price.

Choice or question Why this matters legally
Does it cover only maintenance or support as well? Maintenance focuses on preserving the product; support is assistance with questions and malfunctions. Both require their own agreements.
What response and recovery times are required? Strict service levels offer certainty but increase the price. Align the level with the importance of continuity.
How is the compensation structured? Choose between a fixed subscription, an hourly rate, or a combination with an overtime arrangement.
Who supplies parts and materials? Determine whether replacement parts are included in the price or invoiced separately.
What is the desired duration and flexibility? A longer term provides price certainty; a short term with a cancellation option offers flexibility.
Clauses and provisions

Which components belong in a service and maintenance agreement?

The components below form the core of a workable service and maintenance agreement. Exactly which ones you need depends on the product and the level of support you agree upon.

Provision Relevant to Legal point of attention
Description of the service Always Document which product, system, or installation is being maintained and what is and is not covered by the maintenance.
Service levels and response times For on-demand support Determine response and recovery times, availability, and priority levels per type of outage.
Availability and uptime With software or online services Agree on a guaranteed availability percentage and how it will be measured.
Preventive and corrective maintenance During periodic maintenance Distinguish between planned maintenance (inspections, updates) and troubleshooting.
Compensation and price indexation Always Specify the periodic fee, additional work, invoicing, and any annual indexation.
Term and termination Always Determine the duration, tacit renewal, and notice period of the agreement.
Liability and exclusions Always Limit liability and exclude consequential damages to the extent permitted.
Obligations of the purchaser Often Document that the customer grants access, submits notifications in a timely manner, and uses the product correctly.
Use in practice

How do you use this document correctly?

A good agreement only works if both parties know and abide by the terms. The steps below will help you use the document correctly.

Situation What should you do? Point of attention
For signature Have the customer explicitly confirm the service levels and exclusions Prevents expectations that have not been agreed upon.
At the start Set the start and end dates and the contact persons Makes the duration and accessibility clear.
During the term Register malfunctions, reports, and performed maintenance Provides proof of compliance and the basis for potential invoicing of additional work.
Upon renewal or termination Keep an eye on the notice period and confirm in writing Prevents unwanted tacit renewal.
Common mistakes

Common mistakes

You often see the following errors in service and maintenance agreements. With the right approach, you can prevent them.

Wrong Consequence Better approach
No clear demarcation of the maintenance Discussion about what is and is not covered by the agreement Describe specifically which activities are included and which constitute additional work.
Service levels without measurable standards Response times are not enforceable Record response and recovery times in hours or working days, with measurement method.
No arrangement for overtime Unexpected costs and disputes over invoices Agree on a rate and approval process for additional work in advance.
Liability not limited Risk of high damage claims, including for consequential damage Limit liability and exclude consequential damages to the extent permitted.
Unintended tacit renewal Stuck with a contract you wanted to cancel Note the notice period and schedule the termination in good time.
Risk profile

What is your situation and what do you pay attention to?

Depending on your position and the type of product, different points of attention apply. Do you recognize your situation?

Risk profile Example Focus in the document
You are a software supplier You maintain and support an application or platform Clearly describe updates, availability, and maintenance windows, and exclude use outside of specifications.
You are a supplier of installations or machines You provide periodic maintenance and fault repair Record inspection intervals, response times, and parts delivery.
You are a customer with business-critical systems Downtime costs you immediate revenue Demand strict recovery times and guaranteed availability with an escalation mechanism.
You are a customer with a limited budget You want basic maintenance without high fixed costs Choose a lighter service level with on-demand maintenance and clear agreements on additional work.
Additional documents

When is this document not enough?

Sometimes your situation calls for an additional or different document. The agreements below complement a service and maintenance agreement.

Situation Supplementary document Why
Situation Service Level Agreement (SLA) Explanation
You want detailed, measurable performance agreements Service Level Agreement (SLA) An SLA further elaborates on service levels, availability, and penalties than a maintenance agreement.
The supplier processes personal data during maintenance Data Processing Agreement Under the GDPR, a data processing agreement is mandatory when accessing personal data.
You share confidential technical or business information Confidentiality Agreement A confidentiality agreement protects information that you exchange during the maintenance.
Explanation of this document

Drafting a service and maintenance agreement, why?

Not every entrepreneur knows exactly what a service and maintenance agreement is, when you need them, and which risks they must cover. That is why we explain below what this document entails, what you should look out for, and why legal customization is important.

What is a service and maintenance agreement?
A service and maintenance agreement is the agreement in which a service provider commits to both preventive maintenance and corrective service in the event of malfunctions of installations, systems, or equipment. It combines the maintenance contract—periodic preventive maintenance—with the service agreement—response and repair in the event of malfunctions. The service and maintenance agreement is the most widely used contract form in technical services: installation companies, IT-managed services, medical equipment suppliers, and building managers enter into this agreement with their clients to offer a comprehensive service package. Our lawyers will draft a service and maintenance agreement for you that establishes the preventive maintenance frequency, response times in the event of malfunctions, the availability guarantee, and liability in the event of downtime as enforceable KPIs.
How do you combine preventive maintenance and corrective service in a single agreement?
The combination of preventive and corrective work requires a clear structure in the agreement. Preventive maintenance —planned, periodic—is defined by a maintenance schedule: which work is performed when, by certified personnel, with the corresponding reporting. Corrective service —unplanned, in the event of malfunctions—is defined by response times per priority class and maximum repair times. Both elements are combined in a single service agreement with a single price: the all-in service package. A particular point of attention: what falls outside the service package and is invoiced as additional work? Spare parts outside the standard sets, damage caused by user errors, and upgrades generally fall outside the fixed service price. Our lawyers draft an agreement that clearly defines the boundary between inclusive and exclusive services.
How does it work at MKBjuristen?
Following a brief intake, our lawyers draft a service and maintenance agreement that establishes the maintenance frequency, response times, and availability guarantee as enforceable KPIs, limits liability in the event of downtime, and protects the termination arrangement.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions per industry and company

Every business operates differently and faces different legal risks. Therefore, we tailor the document to your industry, customers, agreements, and way of working.

Webshops & e-commerce

Focus on online sales, delivery, returns, complaints, payment, digital products, and consumer regulations.

Business services

Attention to the assignment, additional work, liability, payment, termination, and reliance on client information.

Construction, installation & execution

Attention to planning, delivery, warranties, additional work, materials, delays, and liability risks.

Software, SaaS & digital services

Attention to licenses, availability, support, updates, data, intellectual property, and limitation of liability.

Trade, supply & wholesale

Attention to delivery, transport, payment, retention of title, warranties, delivery times, and international agreements.

Consultants, freelancers & advisors

Attention to scope, best efforts obligations, cancellation, payment, liability, and confidential information.


A legal document only has value if it suits your practice. That is why we look not only at the text, but also at how you use the document in your business.

Common mistakes with legal documents

A legal document often seems simple, but small errors can have major consequences later on. In practice, we see that entrepreneurs run the greatest risk when a document does not align well with their business, agreements, or way of working.

  • Using a standard document that does not suit the company
  • Forgot important agreements regarding payment, delivery, liability, or termination
  • Have a document generated without legal review
  • Continuing to use old documents while the company has changed
  • Not knowing how the document should be used correctly in practice

A legal document only prevents problems if it suits your situation. That is why we look not only at the text, but also at your company, agreements, and risks.

Why is a standard document often not enough?

Because a standard document does not take into account your industry, customers, risks, and specific agreements, important provisions may be missing or not align well with your practice.

Can I create a legal document myself using AI?

AI can assist in creating text, but does not independently assess whether the document is legally appropriate, complete, and usable for your business. Legal review therefore remains important.

When do I need to have my document checked?

Have your document checked if your business has changed, you have new customers or services, you have doubts about existing agreements, or the document has not been updated for a long time.

Will I also receive an explanation about the use of the document?

Yes. We explain how to use the document in practice, what to look out for, and which steps are important to prevent disputes afterwards.

Contact us

Annelore Hendriks

Want to know more about our services?
Then contact our specialists.

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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