How do I handle complaints?
The best way to handle complaints is to reach a solution together before a dispute escalates to court. With a clear complaints procedure, you handle complaints quickly...
Knowledge base for entrepreneurs
To undertake
Read legal articles, practical tips, and current developments for entrepreneurs and organizations.
Articles about Entrepreneurship
Practical legal information for entrepreneurs. Read what to look out for, which steps are sensible, and when legal advice is necessary.
General Terms and Conditions: prevention is better than cure!
Good general terms and conditions are the cheapest insurance for your legal position: they prevent problems instead of having to solve them afterwards. A standard template from the internet rarely offers that protection,...
What happens if I don't have general terms and conditions as a self-employed professional?
As a self-employed professional, you are not required to have general terms and conditions, but without them, only statutory rules apply — and these often work to your disadvantage. You are then...
Help, how do I get my invoices paid?
You get invoices paid faster with a combination of smart agreements and consistent follow-up: invoice directly and clearly, incentivize prompt payers, send a timely reminder followed by a demand letter, and...
Every business has to deal with intellectual property
Every company encounters intellectual property (IP) — through a trade name, a logo, a brand, texts, software, or an invention. Anyone who ignores this runs the risk of infringement...
Which risks do I cover with my general terms and conditions?
With good general terms and conditions, you cover a substantial number of business risks: non-payment, liability, force majeure, ownership of delivered goods, and disputes. They therefore constitute one of the cheapest forms of risk management...
What happens to the staff if you have to close due to corona?
If you have insufficient work due to unfavorable circumstances, you remain, in principle, obliged to continue paying wages. You can aim for temporary solutions, a reduction in hours or, if...
What can you do as an employer in the fight against corona?
As an employer, you have a duty of care for a safe and healthy workplace (Article 7:658 of the Dutch Civil Code and the Working Conditions Act). In the event of an outbreak of an infectious disease, this means: take preventive measures, update...
New influencer marketing rules on the way. Seek advice
Influencer marketing is considered advertising in the Netherlands, and strict rules apply to it. The core principle is transparency: always make it clearly recognizable when a post, video, or story is paid for or sponsored, for example...
These are the rules for sales outside the retail premises
An obligation to operate a business in a lease agreement is in principle valid, but not always enforceable. A judge may set aside the obligation if continuation of the operation is factually impossible, or...
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