Custom legal document

Drafting a softwaresupport contract

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

A template from the internet usually does more harm than good.
Have a lawyer review it and protect yourself against blunders, fines, and bitter consequences.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

A legal document must not only be legally correct. Above all, it must align with how the entrepreneur will actually use the document

  • Lawyers and in-house counsel
  • Active since 2001
  • Affordable custom legal services
  • Always focused on practical use

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year

Reviews (21)

Mirjam

The contact felt professional and approachable. The feedback we received on our own concept was incredibly insightful and useful. A reliable partner striving for perfection in their documents.

Paul

It was clear right from the intake that we were dealing with specialists. The explanation of the tests was very helpful. The service was professional and personal.

Mats

I had not expected legal assistance could be so accessible. The lawyer was not afraid to be critical of our own initial plans, which saved us from mistakes. Our clients are responding positively to the clear terms and conditions.

Aya

Communication was direct and efficient, exactly what we were looking for. The language in the contract was modern and clear, without archaic terms. The quality fully met our expectations.

Nour

The personal touch during the initial meeting was a major plus. Every adjustment we wanted was incorporated seamlessly and legally correctly. Everything was delivered neatly and on time.

Edwin

It was immediately clear which steps we needed to go through. The review of our English-language contract was incredibly detailed and accurate. It is clear that they have a passion for entrepreneurship.

Niels

The lawyer took the time to explain everything thoroughly. The content was a good fit for our company. A party that delivers on what they promise on their website.

Chaimae

Very clear and professional guidance. The lawyer showed great commitment to safeguarding our interests. It is clear that they have a passion for entrepreneurship.

Yusuf

The working method was clear from the start. The empathy and understanding of the lawyer made this a very pleasant collaboration. A party that delivers on what it promises on its website.

Nizar

It immediately felt like a partnership rather than a simple service. The process was entirely digital and frictionless, which saved us a lot of time. It is clear that they have a passion for entrepreneurship.

Esther

The lawyer got straight to the heart of the matter. It was pleasant that what was important was explained in plain language. A party that delivers on what it promises on its website.

Ilham

The document aligned well with our wishes. They flawlessly managed to expose the pain points in our current contract. The quality fully met our expectations.

Houda

We quickly received the right guidance in a legal landscape unfamiliar to us. Our questions were answered calmly and clearly. The quality fully met our expectations.

Renate

We needed tailored legal solutions quickly and received excellent assistance. The discussion regarding specific non-compete clauses was handled very professionally. Our business partners were impressed by the professionalism of the contracts.

Robert

The communication was smooth and professional. The final document looked professional. These documents will undoubtedly save us a lot of headaches in the future.

Rachid

We were immediately assigned a dedicated contact person, which worked very well. The explanation of the terms and conditions was very helpful. Everything was delivered neatly and on time.

Max

We quickly received a clear and competitive quote. The review gave us more certainty before we started using the document. Everything was delivered neatly and on time.

Wouter

They really thought along with our situation. The empathy and understanding of the lawyer made this a very pleasant collaboration. It is clear that they have a passion for entrepreneurship.

Jesse

We came in with a vague idea, but were immediately presented with concrete steps. The document was legally well-substantiated. The final result aligns 100% with our high standards.

Sara

The intake was not only informative, but we learned a lot right away. We received an excellent explanation of the implications of the applicable law in our international contracts. The service was professional and personal.

Mohamed

We encountered a complex contractual issue but were helped promptly. We appreciated the honesty when it turned out that a specific request of ours was legally unfeasible. The document was accepted flawlessly by our investors.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

Before the contract is drafted, a few key questions determine how substantial and extensive the agreements need to be.

Choice or question Why this matters legally
How critical is the software? Business-critical software requires shorter response times and potentially 24/7 support; for non-critical software, support during business hours suffices.
Does it cover only support or maintenance as well? Support (questions, issues) differs from maintenance (updates, further development). Clarify whether both or only one of them has been agreed upon.
What service level is guaranteed? Are strict response and resolution times with potential penalties agreed upon, or do best-effort obligations apply without guarantees?
Who provides the support and at which location? In-house supplier, a third party, or remote/on-site. This determines availability, costs, and agreements regarding access to systems.
How is the compensation structured? A fixed subscription price, a tiered system based on usage, or billing per incident determines the financial structure of the contract.
Clauses and provisions

Which components belong in a software support contract?

A good support contract describes not only that support is provided, but exactly what kind, when, and under what conditions. The components below form the core.

Provision Relevant to Legal point of attention
Scope of support Always Describes which software, modules, and versions are covered by the contract and what is expressly excluded.
Service window and availability Always Times when the helpdesk is available (office hours or 24/7) and through which channels reports are received.
Priorities and response times Always Classification of incidents into priority classes with associated response and resolution times.
Error correction and bug fixes Always What counts as an error (bug) and within what timeframe a fix will follow, apart from new functionality.
Updates, patches and version control With further developed software Whether security patches and minor updates are covered by support and how new major versions are handled.
Compensation and additional work Always Fixed periodic fee, what is included and what rate applies to work outside the scope.
Term, termination and exit Always Contract duration, notice period, and agreements regarding the transfer of knowledge or source code upon termination.
Liability and exclusions Always Limitation of liability, warranties, and cases where no support is provided (e.g., customer modifications).
Use in practice

How do you use this document correctly?

A support contract only works if it aligns with practice and is adhered to by both parties. Pay attention to the following points.

Situation What should you do? Point of attention
At the start of the collaboration Define the scope and service levels before the software is put into use. This way, expectations are clear before the first malfunction occurs.
With every notification Record incidents with date, priority, and description. A documented process prevents discussion regarding response times and effort expended.
Upon change to the software Update the scope and version agreements. Otherwise, new modules or versions might fall outside the contract.
Upon renewal or termination Check the duration and notice period in good time. A missed notice period often leads to tacit renewal.
Common mistakes

Common mistakes

With support contracts, things frequently go wrong at the same points. The errors below are easy to prevent.

Wrong Consequence Better approach
No distinction between support and further development Disagreement on whether new features fall under the fixed fee Define support, maintenance, and additional work separately in the contract.
Vague response times without priorities Lack of clarity and disputes regarding malfunctions Work with priority classes and concrete response and resolution times.
No limitation of liability Unlimited claims for damage due to outage Include clear limitations and exclusions.
Overlooking tacit renewal Unintentionally stuck in a new period Establish the term and notice period and actively monitor them.
No exit or transfer arrangement Dependence on the supplier upon termination Make agreements regarding knowledge transfer, data, and potentially source code or escrow.
Risk profile

What is your situation and what do you pay attention to?

The correct implementation depends on your role and the nature of the software. Do you recognize your situation below?.

Risk profile Example Focus in the document
Customer of business-critical software You depend on the software for your business operations Short response times, guaranteed availability, and exit agreements.
Software supplier You provide support to multiple customers Clear scope, additional work policy, and limitation of liability.
Custom software under management Software developed specifically for you Agreements regarding source code, escrow, and knowledge transfer upon termination.
Standard package with subscription SaaS or licensed software with support Alignment with license or SaaS terms and version control.
Additional documents

When is this document not enough?

A support contract covers support, but not all aspects of a software relationship. Additional documentation is advisable in the following situations.

Situation Supplementary document Why
Situation Data Processing Agreement Explanation
The supplier processes personal data on your behalf during support Data Processing Agreement Required under the GDPR when the support party has access to personal data in your systems.
You want to establish strict service levels with measurable standards Cooperation Agreement In the case of a broader or long-term collaboration, this establishes the mutual relationships and goals.
Confidential information or source code is shared Confidentiality Agreement Protects business-sensitive information exchanged during support.
Explanation of this document

Drafting a software support contract, why?

Not every entrepreneur knows exactly what a software support contract is, when you need one, and which risks they must cover. That is why we explain below what this document entails, what you should look out for, and why legal customization is important.

What is a software support contract?
A software support contract is the agreement under which a software vendor provides support services for its software to a licensee or subscriber: answering user questions, resolving bugs, providing updates and patches, and guaranteeing the operation of the software in a specified environment. The software support contract is an extension of the software license or SaaS agreement: it does not regulate the right to use the software, but rather the services that keep the software operational. Support can range from simple helpdesk support to extensive managed services including 24/7 monitoring. Our lawyers draft a software support contract for you that describes support levels in a measurable way, establishes response times as enforceable KPIs, correctly regulates update obligations, and effectively limits liability for software errors.
How do you distinguish the support levels in the contract?
A good software support contract distinguishes at least three support levels. First-line support: user questions and standard problems resolved by the help desk. Second-line support: technical problems resolved by specialists. Third-line support: complex errors handled by the software developers. Response times, recovery times, and communication requirements must be specified for each level. Your contract must also describe the support channels —telephone, email, ticketing system—and the availability hours of each channel. Our lawyers draft a support structure that is realistic for the supplier and offers sufficient protection for the client.
How does it work at MKBjuristen?
After a brief intake, our lawyers draft a software support contract that describes the support levels in a measurable manner, establishes response times as enforceable KPIs, correctly regulates update obligations, and effectively limits liability.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions per industry and company

Every business operates differently and faces different legal risks. Therefore, we tailor the document to your industry, customers, agreements, and way of working.

Webshops & e-commerce

Focus on online sales, delivery, returns, complaints, payment, digital products, and consumer regulations.

Business services

Attention to the assignment, additional work, liability, payment, termination, and reliance on client information.

Construction, installation & execution

Attention to planning, delivery, warranties, additional work, materials, delays, and liability risks.

Software, SaaS & digital services

Attention to licenses, availability, support, updates, data, intellectual property, and limitation of liability.

Trade, supply & wholesale

Attention to delivery, transport, payment, retention of title, warranties, delivery times, and international agreements.

Consultants, freelancers & advisors

Attention to scope, best efforts obligations, cancellation, payment, liability, and confidential information.


A legal document only has value if it suits your practice. That is why we look not only at the text, but also at how you use the document in your business.

Common mistakes with legal documents

A legal document often seems simple, but small errors can have major consequences later on. In practice, we see that entrepreneurs run the greatest risk when a document does not align well with their business, agreements, or way of working.

  • Using a standard document that does not suit the company
  • Forgot important agreements regarding payment, delivery, liability, or termination
  • Have a document generated without legal review
  • Continuing to use old documents while the company has changed
  • Not knowing how the document should be used correctly in practice

A legal document only prevents problems if it suits your situation. That is why we look not only at the text, but also at your company, agreements, and risks.

Why is a standard document often not enough?

Because a standard document does not take into account your industry, customers, risks, and specific agreements, important provisions may be missing or not align well with your practice.

Can I create a legal document myself using AI?

AI can assist in creating text, but does not independently assess whether the document is legally appropriate, complete, and usable for your business. Legal review therefore remains important.

When do I need to have my document checked?

Have your document checked if your business has changed, you have new customers or services, you have doubts about existing agreements, or the document has not been updated for a long time.

Will I also receive an explanation about the use of the document?

Yes. We explain how to use the document in practice, what to look out for, and which steps are important to prevent disputes afterwards.

Contact us

Annelore Hendriks

Want to know more about our services?
Then contact our specialists.

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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