Custom legal document

Drafting SaaSTermsof Use

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Do not write this document yourself — DIY often results in expensive problems.
Have a lawyer review it and avoid misunderstandings, mistakes, and difficulties.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

A legal document must not only be legally correct. Above all, it must align with how the entrepreneur will actually use the document

  • Lawyers and in-house counsel
  • Active since 2001
  • Affordable custom legal services
  • Always focused on practical use

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 399.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 399.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 2.5 to 3.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year

Reviews (21)

Ikram

The process started immediately after our agreement, without delays. The fee structure was transparent, so we knew exactly where we stood during the process. The document was flawlessly accepted by our investors.

Caroline

From the very first moment, we felt heard. The guidance during the drafting of the general terms and conditions was invaluable. It is clear that they have a passion for entrepreneurship.

Bilal

Our company's specific needs were listened to carefully beforehand. The document was clearly tailored to our working methods. Fantastic value for money for this level of expertise.

Can

We required a tailored approach, and that was handled well. The sharpness in the negotiations with our opposing counsel was impressive. A reliable partner striving for perfection in their documents.

Mina

The lawyer got straight to the heart of the matter. The documents are written in such a way that they grow with the future of our company. Everything was delivered neatly and on time.

Karima

Excellent communication and a carefully drafted document. The attention to detail when reviewing the fine print was phenomenal. The quality fully met our expectations.

Ayman

We didn't know exactly which document we needed, but received sound advice immediately. We exchanged quite a few emails, but the responses remained quick and helpful. It is clear that they have a passion for entrepreneurship.

Kees

We really appreciated the transparency regarding the costs upfront. The agreements were properly honored. Our customers respond positively to the clear general terms and conditions.

Bert

Smooth communication and a clear proposal in the mailbox immediately. We greatly appreciated the pragmatic approach to resolving the bottlenecks. Our customers respond positively to the clear general terms and conditions.

Liam

The proactive approach began even before the quotation was signed. The advice regarding the employment contracts was fully in accordance with the latest legislation. The final result aligns 100% with our high standards.

Fouad

I couldn't see the wood for the trees, but the first meeting immediately provided clarity. The corrections were implemented lightning-fast in the new version every time. The document was accepted flawlessly by our investors.

Sharon

The document aligned well with our wishes. They managed to get a stalled negotiation moving again by proposing a smart compromise. The final result meets our high standards 100%.

Julia

A very smooth onboarding as a new client. The lawyer showed great commitment to safeguarding our interests. The quality fully met our expectations.

Latifa

Professionalism was evident from the very first moment. Our industry was taken into account. The service was professional and personal.

Inaya

It is clear that they know what they are talking about, right from the first word. It was pleasant that what was important was explained in plain language. The document was accepted flawlessly by our investors.

Demi

The intake was personal and concrete. They flawlessly managed to expose the pain points in our current contract. Fantastic value for money for this level of expertise.

Sem

The accessibility of the office is excellent. We received a clear document without unnecessary complexity. A reliable partner that strives for perfection in their documents.

Guus

The approachability of this firm is a real plus. It was nice that complex legal theories were explained with simple practical examples. Everything was delivered neatly and on time.

Anouk

The initial analysis of our documents was razor-sharp. It was clearly indicated what we needed to pay attention to. A reliable partner who strives for perfection in their documents.

Nora

It was a relief to be helped so quickly. We received excellent advice regarding the division of intellectual property rights. The service was professional and personal.

Frank

We had never hired a lawyer before, but this was a very pleasant first experience. They provided not only legal but also practical input. Fantastic value for money for this level of expertise.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

A number of choices determine how strict or customer-friendly your terms and conditions turn out. Make these choices consciously, as they directly affect your risk and your commercial position.

Choice or question Why this matters legally
Do you offer a guaranteed service level (SLA)? A strict uptime guarantee with penalties is attractive to customers, but increases your risk; a best-efforts obligation is safer.
How much liability do you want to bear? The lower you limit liability, the less risk you run, but major clients often negotiate this.
Do you process personal data on behalf of the customer? If so, a separate data processing agreement is mandatory in addition to these terms and conditions, and you must specifically arrange for security.
Do you target business customers or consumers? For consumers, mandatory rules apply and some of your exclusions are not legally valid; B2B offers more contractual freedom.
Do you want to be able to make unilateral changes? A modification clause offers flexibility, but must be reasonable and provide for a right to information and, where applicable, termination for the customer.
Clauses and provisions

Which elements belong in a SaaS terms of use?

Good SaaS terms of use cover the right of use, the service provision, and the legal preconditions. The components below together form a balanced and enforceable document.

Provision Relevant to Legal point of attention
Right of use and license With every SaaS service Describes that the customer acquires a non-exclusive, non-transferable right to use the service and not ownership of the software.
Service level and availability If you promise uptime or support Specifies the availability (e.g., 99.5%) and response times you offer, and the consequences of falling short.
Compensation and payment Always Determines the price, payment term, indexation, and the consequences of late payment, such as suspension of access.
Liability and indemnification Always Limit your liability (for example, to the annual fee) and exclude consequential damages as much as possible.
Data processing and privacy When processing personal data Refers to a data processing agreement and regulates the security and handling of customer data in accordance with the GDPR.
Intellectual property Always Confirms that all rights to the software and updates remain with you and that customer data remains the property of the customer.
Duration, termination and exit Always Regulates the term, renewal, notice period, and return or deletion of data after termination.
Maintenance and changes In further development Grants you the right to maintain, update, and implement reasonable changes to the service, with a duty to inform in advance.
Use in practice

How do you use this document correctly?

The document is only effective if the customer has demonstrably accepted the terms and conditions and if the content aligns with your actual service.

Situation What should you do? Point of attention
Before concluding the agreement Have the customer actively accept the terms and conditions (check mark or signature) and provide them in advance. Unaccepted terms and conditions, or those shown only later, are voidable and offer you no protection.
Upon commissioning Align the promised availability and support with what you can actually deliver technically. Promises that you fail to keep lead to breach of contract and claims for damages.
When processing customer data Simultaneously conclude a data processing agreement and establish security measures. Without a data processing agreement, you are acting in violation of the GDPR and risk fines.
In case of change or cancellation Follow your own deadlines and inform the customer in writing and in a timely manner. Deviating from your own terms and conditions undermines enforceability and may make you liable for damages.
Common mistakes

Common mistakes

With SaaS terms of use, things often go wrong regarding acceptance, liability, and data. The errors listed below are the most common in practice.

Wrong Consequence Better approach
Failure to provide conditions The customer can invalidate the terms and conditions, causing your exclusions to drop. Show and have it accepted before or at the conclusion of the agreement and retain the proof.
Arrange for no or unlimited liability You may bear full consequential damages in the event of a malfunction or data breach. Limit liability in amount and exclude indirect damages, to the extent permitted.
Guaranteeing uptime that you do not achieve You commit a breach of contract and become liable for damages or a fine. Promise a realistic service level or a best-efforts obligation with clear exceptions.
Do not enter into a data processing agreement You are violating the GDPR and risk enforcement and fines. Add a data processing agreement by default as soon as you process personal data.
Do not arrange exit and data return Discussion and disputes regarding the return or deletion of customer data after termination. Specify how and within what timeframe data is returned or deleted.
Risk profile

What is your situation and what do you pay attention to?

The correct implementation depends on your type of service and client. Recognize your situation and pay attention to the corresponding point of attention.

Risk profile Example Focus in the document
Start-up SaaS provider You are launching a new service and want to onboard customers quickly. Keep the terms simple, but properly arrange acceptance and liability from day one.
Processing of sensitive data Your service processes personal or business-sensitive data. Establish security measures and a data processing agreement, and be strict on data breach procedures.
Large business customers Your customers demand an SLA and negotiate terms. Prepare for adjustments regarding uptime, liability, and exit, and determine your limits in advance.
International customers You deliver outside the Netherlands. Pay attention to choice of law, choice of forum, and any transfer of data outside the EU.
Additional documents

When is this document not enough?

SaaS Terms of Use govern the use of the service but do not cover all situations. You will need additional documents in the following cases.

Situation Supplementary document Why
You process personal data of your customer Data Processing Agreement Required under the GDPR to arrange the processing of personal data on behalf of your client.
You share confidential information during implementation Confidentiality Agreement Protects confidential data exchanged by you or the customer, separate from the right of use.
You build the software together with a partner Cooperation Agreement Regulates division of roles, ownership, and revenues in the joint development of the service.
Explanation of this document

Drafting SaaS Terms of Use, why?

Not every entrepreneur knows exactly what SaaS terms of use are, when they are needed, and which risks they must cover. Therefore, we explain below what this document entails, what to look out for, and why customized legal frameworks are important.

What are SaaS terms of use?
SaaS Terms of Use are the conditions that establish the rules for using a Software as a Service application — cloud-based software accessible via the internet by subscription. They combine the elements of a user license, an acceptable use policy, and a service agreement into a single document that users typically accept by logging in or clicking "Agree". SaaS Terms of Use differ from traditional software licenses in that the software is not installed but hosted by the SaaS provider, and because the provider is responsible for the availability, security, and updates of the software. Our lawyers draft SaaS Terms of Use for you that clearly formulate the acceptable use policy, correctly establish availability agreements, protect the customer's data rights, and effectively limit liability in the event of malfunctions.
How do you manage acceptable use and moderation rights?
The acceptable use policy in SaaS terms of use describes which use of the application is permitted and which is prohibited. Typical prohibitions include: use for illegal purposes, use that overloads the SaaS provider's infrastructure, uploading malware or infringing content, and using the application to harm third parties. The SaaS provider must have the right to block or terminate accounts upon violation of the acceptable use policy — without liability for damages suffered by the user as a result, provided the blocking was justified. The Digital Services Act (DSA) requires platforms with user-generated functionalities to have transparent moderation rules and a complaints procedure. Our lawyers draft an acceptable use policy that is also legally defensible for consumer users.
How do you manage customer data rights for SaaS?
With SaaS services, the provider processes the data that the customer enters into the system — customer data. The GDPR requires the SaaS provider, as a processor, to enter into a data processing agreement with the customer, as the controller. Your SaaS terms of use must explicitly set out the customer's data rights: the customer remains the owner of their data, the SaaS provider may use that data exclusively for the agreed purposes, and upon termination of the subscription, the customer is entitled to export their data in a structured format — data porting pursuant to the GDPR and the Data Act. Our lawyers ensure SaaS terms of use that correctly integrate GDPR obligations and transparently set out the customer's data rights.
How does it work at MKBjuristen?
After a brief intake, our lawyers draft SaaS terms of use that clearly formulate the acceptable use policy, correctly establish the availability agreements, protect the client's data rights, and effectively limit liability in the event of malfunctions.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions per industry and company

Every business operates differently and faces different legal risks. Therefore, we tailor the document to your industry, customers, agreements, and way of working.

Webshops & e-commerce

Focus on online sales, delivery, returns, complaints, payment, digital products, and consumer regulations.

Business services

Attention to the assignment, additional work, liability, payment, termination, and reliance on client information.

Construction, installation & execution

Attention to planning, delivery, warranties, additional work, materials, delays, and liability risks.

Software, SaaS & digital services

Attention to licenses, availability, support, updates, data, intellectual property, and limitation of liability.

Trade, supply & wholesale

Attention to delivery, transport, payment, retention of title, warranties, delivery times, and international agreements.

Consultants, freelancers & advisors

Attention to scope, best efforts obligations, cancellation, payment, liability, and confidential information.


A legal document only has value if it suits your practice. That is why we look not only at the text, but also at how you use the document in your business.

Common mistakes with legal documents

A legal document often seems simple, but small errors can have major consequences later on. In practice, we see that entrepreneurs run the greatest risk when a document does not align well with their business, agreements, or way of working.

  • Using a standard document that does not suit the company
  • Forgot important agreements regarding payment, delivery, liability, or termination
  • Have a document generated without legal review
  • Continuing to use old documents while the company has changed
  • Not knowing how the document should be used correctly in practice

A legal document only prevents problems if it suits your situation. That is why we look not only at the text, but also at your company, agreements, and risks.

Why is a standard document often not enough?

Because a standard document does not take into account your industry, customers, risks, and specific agreements, important provisions may be missing or not align well with your practice.

Can I create a legal document myself using AI?

AI can assist in creating text, but does not independently assess whether the document is legally appropriate, complete, and usable for your business. Legal review therefore remains important.

When do I need to have my document checked?

Have your document checked if your business has changed, you have new customers or services, you have doubts about existing agreements, or the document has not been updated for a long time.

Will I also receive an explanation about the use of the document?

Yes. We explain how to use the document in practice, what to look out for, and which steps are important to prevent disputes afterwards.

Contact us

Annelore Hendriks

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Then contact our specialists.

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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