Custom legal document

Drafting a Product Level Agreement (PLA)

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Do not hastily put this document together yourself — a false sense of security is harmful.
Have a specialist screen it and be in a stronger position when it matters.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

A legal document must not only be legally correct. Above all, it must align with how the entrepreneur will actually use the document

  • Lawyers and in-house counsel
  • Active since 2001
  • Affordable custom legal services
  • Always focused on practical use

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year

Reviews (21)

Robert

The communication was smooth and professional. The final document looked professional. These documents will undoubtedly save us a lot of headaches in the future.

Rose

The lawyer's sharp questions immediately got us thinking. They managed to reduce an extremely tough file to manageable proportions. These documents will undoubtedly save us a lot of headaches in the future.

Anne

We were looking for certainty and received it immediately in the first meeting. The fee structure was transparent, so we knew exactly where we stood during the process. A party that delivers on what it promises on its website.

Wessel

It was immediately a constructive and goal-oriented conversation. The interim evaluation ensured that we remained exactly on the same page. It is clear that they have a passion for entrepreneurship.

Yassine

The accessibility of the office is excellent. We greatly appreciated the pragmatic approach taken in resolving the bottlenecks. The service was professional and personal.

Tijn

The speed of action pleasantly surprised us. Communication was always handled through a single point of contact, which prevented confusion. The document was accepted flawlessly by our investors.

Amine

Our complex question was immediately reduced to the essence. The lawyer pointed out aspects we had not considered ourselves. The final result aligns 100% with our high standards.

Sabine

I was spoken to very kindly on the phone. Our industry was taken into account. Our customers respond positively to the clear general terms and conditions.

Boris

They immediately zoomed in on the matters that were truly important to us. The proactive attitude while waiting for feedback from our counterparty was very pleasant. Fantastic value for money for this level of expertise.

Liam

The proactive approach began even before the quotation was signed. The advice regarding the employment contracts was fully in accordance with the latest legislation. The final result aligns 100% with our high standards.

Teun

The direct and no-nonsense mentality appealed to us greatly. The legal language was firm and assertive where necessary, but lenient where possible. The quality fully met our expectations.

Lotte

It felt good to be able to hand over the legal concerns immediately. We were able to easily add comments to the draft using a convenient system. Our business partners were impressed by the professionalism of the contracts.

Arno

We had a fairly specific legal issue, but this was no problem at all. The document contained handy fill-in fields for future use, making it highly reusable. The service was professional and personal.

Zakaria

We came in with a vague idea, but were immediately presented with concrete steps. We received valuable tips on how to present the documents to our clients in practice. The quality fully met our expectations.

Nassim

The friendly approach immediately put us at ease. The documents were neatly formatted and delivered directly in our house style. These documents will undoubtedly save us a lot of headaches in the future.

Yasmina

The energetic and positive attitude of the employees was immediately noticeable. The sharp review of the lease agreement protected us from unfavorable clauses. Our business partners were impressed by the professionalism of the contracts.

Hajar

The lawyer's sharp questions immediately got us thinking. The draft was delivered faster than promised in the quotation. Fantastic value for money for this level of expertise.

Selma

The clear start gave us a lot of confidence for the rest of the process. Legal jargon was avoided where possible or explained in understandable language. These documents will undoubtedly save us a lot of headaches in the future.

Lieke

The consultation provided immediate clarity. The lawyer needed only half a word to create the right context. A party that delivers on what it promises on its website.

Burak

The communication was smooth and professional. A perfect balance was struck between protecting our business and not deterring customers. The end result aligns 100% with our high standards.

Rens

Scheduling the appointment went very smoothly and quickly. Additional questions were answered promptly. Our business partners were impressed by the professionalism of the contracts.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

The exact content of a PLA depends on the type of product and your role in the supply chain. These choices determine how strict and detailed the agreements become.

Choice or question Why this matters legally
Are you a customer or a supplier? A customer wants strict, measurable requirements and tough remedies; a supplier wants realistic tolerances and limited liability. The balance sets the tone.
How measurable is the quality? For products with objective standards (size, weight, composition), you can agree on strict limit values. For more subjective products, reference samples or acceptance criteria are required.
Is this a one-off or recurring delivery? For recurring delivery, agreements regarding consistency, batch control, and periodic evaluation apply; for a one-off delivery, an acceptance moment suffices.
How critical is the product in your process? A product that is indispensable to your production requires stricter delivery time guarantees and fallback agreements than an easily replaceable product.
What liability is acceptable? The choice between broad or limited liability determines whether you agree on fines, compensation, or merely restoration.
Clauses and provisions

Which components belong in a product level agreement (PLA)?

A PLA is only usable if the requirements are measurable and verifiable. The components below form the core of a comprehensive product level agreement.

Provision Relevant to Legal point of attention
Product specifications Always An exact description of the product: technical characteristics, materials, dimensions, functionality, and possibly a reference to drawings or datasheets.
Quality standards and tolerances Always The acceptable bandwidth per property and the standard (for example, an ISO or NEN standard) that the product must meet.
Acceptance and inspection procedure Always How, when, and by whom the product is checked, which sample applies, and when it is considered accepted.
Delivery and delivery times Always Place, time, and manner of delivery, with agreements regarding the delivery condition (for example, an Incoterm) and the moment of transfer of risk.
Warranty and non-conformity Always The warranty period, what constitutes a defect, and which remedy applies: repair, replacement, or credit.
Rejection and redelivery Often What happens with rejected batches: timeframe for redelivery, return costs, and implications for planning.
Change of specifications Often A procedure whereby specifications can only be modified in writing and with the consent of both parties.
Liability and fines Sometimes A scheme for damage caused by non-conforming products, possibly with a fine or discount for structurally low quality.
Use in practice

How do you use this document correctly?

A PLA only works if both parties are familiar with it, sign it, and act accordingly in practice. The steps below keep the document usable.

Situation What should you do? Point of attention
For the first delivery Jointly define the specifications and tolerances and have both parties sign. This way, you avoid disputes afterwards about what was agreed.
Upon delivery Carry out the agreed inspection and record the inspection result in writing. This objectively establishes whether the product is compliant.
In the event of a quality dispute Test the product against the agreed standards, not against a feeling. The PLA is your evidence; measuring is stronger than believing.
Periodically Evaluate whether the specifications still meet your needs and adjust them in writing. Outdated requirements lead to unjustified rejection or accepted defects.
Common mistakes

Common mistakes

With product level agreements, things often go wrong at the same points. By paying attention to these points, you can prevent the most common problems.

Wrong Consequence Better approach
Vague or subjective quality requirements In a dispute, it is impossible to prove what constitutes "sufficient quality". Work with measurable limit values, standards, or reference samples.
No acceptance procedure It is unclear when the product is approved and the risk transfers. Agree on a specific inspection, timeframe, and acceptance date.
Confusing PLA with an SLA Service requirements and product requirements are intertwined, meaning neither is properly regulated. Keep product requirements (PLA) and service requirements (SLA) separate.
No amendment procedure Specifications are being adjusted verbally, and no one knows what applies now. Stipulate that changes are valid only in writing and with consent.
Liability not limited or, conversely, too broadly excluded Unbalanced risk allocation that is untenable or unreasonable in a dispute. Adjust liability to the value and risk of the product.
Risk profile

What is your situation and what do you pay attention to?

Which agreements are most important to you depends on your position and the type of delivery. Do you recognize your situation below?.

Risk profile Example Focus in the document
You are a buyer of critical products You depend on consistent quality and timely delivery for your production or resale. Establish strict tolerances, delivery time guarantees, and remedies in the event of rejection.
You are a supplier or manufacturer You want clarity regarding what you must deliver and protection against unreasonable claims. Ensure realistic tolerances, a clear acceptance procedure, and limited liability.
Ongoing supply relationship You purchase or supply repeatedly, and quality must remain consistent across batches. Agree on batch control, consistency requirements, and a periodic evaluation.
Custom or complex product The product is made to specification and is difficult to assess objectively. Work with approved samples, interim approval, and a detailed specification appendix.
Additional documents

When is this document not enough?

A PLA regulates the requirements for the product itself, but not the broader collaboration or associated services. In these situations, you need additional agreements.

Situation Supplementary document Why
You work structurally with the supplier Cooperation Agreement For the broader agreements regarding roles, duration, and mutual obligations beyond product delivery.
The supplier also processes personal data for you Data Processing Agreement Mandatory as soon as the supplier processes personal data on your behalf, in addition to the product requirements.
The supplier does not pay invoices for delivered products, or pays them late Debt collection When a product delivered in accordance with the specifications remains unpaid, collection is the next step.
Explanation of this document

Drafting a Product Level Agreement (PLA), why?

Not every entrepreneur knows exactly what product level agreements (PLAs) are, when they are needed, and which risks they must cover. Therefore, we explain below what this document entails, what to look out for, and why customized legal solutions are important.

What is a Product Level Agreement?
A Product Level Agreement (PLA) is the agreement that establishes the quality and performance standards that a product supplied by a supplier to a buyer must meet. The PLA is the product variant of the Service Level Agreement (SLA): while an SLA sets out performance standards for services, a PLA sets out product specifications, tolerance limits, test procedures, and non-conformity remedies for physical or digital products. PLAs are entered into in the manufacturing industry, the food sector, pharmaceuticals, electronics, and in white-label production, where a manufacturer supplies products that the buyer sells under their own brand. Our lawyers draft a PLA for you that describes product specifications in a measurable manner, establishes test procedures and acceptance criteria, regulates enforceable non-conformity remedies, and clearly allocates liability in product liability claims.
How do you describe product specifications and tolerances in a measurable way?
The product specifications are the core of the PLA. Vague descriptions such as "good quality" or "conform to market standards" are legally untenable: the court cannot measure those standards. A watertight PLA describes the measurable standard for each product characteristic using tolerance ranges: dimensions in millimeters with a tolerance of plus or minus X millimeters, weight in grams with a tolerance of X%, color values ​​in Pantone codes, and chemical composition in percentages. The PLA must also describe the test methods: which test procedure is used to demonstrate conformity, who performs the tests, and how are disputes regarding test results settled? Our lawyers draft a specification section that is measurable, reproducible, and legally enforceable.
How do you arrange remedies for non-conformity in the PLA?
The remedies for non-conformity determine what the buyer can claim if delivered products do not meet PLA specifications. The most commonly used remedies are: repair or replacement of the non-conforming batch within an agreed period; a price reduction if the deviation is minor and the buyer accepts the products nonetheless; return and refund in the event of substantial non-conformity; and compensation for consequential damages resulting from production downtime caused by defective components. The PLA must also establish complaint periods: within what period after receipt must the buyer report defects? A late complaint may invalidate the right to remedies. Our lawyers formulate a remedy structure that maximizes your position in the event of non-conformity.
How does it work at MKBjuristen?
After a brief intake, our lawyers draft a Product Level Agreement that describes the product specifications in a measurable manner, establishes the test procedures, regulates enforceable remedies for non-conformity, and clearly allocates liability.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions per industry and company

Every business operates differently and faces different legal risks. Therefore, we tailor the document to your industry, customers, agreements, and way of working.

Webshops & e-commerce

Focus on online sales, delivery, returns, complaints, payment, digital products, and consumer regulations.

Business services

Attention to the assignment, additional work, liability, payment, termination, and reliance on client information.

Construction, installation & execution

Attention to planning, delivery, warranties, additional work, materials, delays, and liability risks.

Software, SaaS & digital services

Attention to licenses, availability, support, updates, data, intellectual property, and limitation of liability.

Trade, supply & wholesale

Attention to delivery, transport, payment, retention of title, warranties, delivery times, and international agreements.

Consultants, freelancers & advisors

Attention to scope, best efforts obligations, cancellation, payment, liability, and confidential information.


A legal document only has value if it suits your practice. That is why we look not only at the text, but also at how you use the document in your business.

Common mistakes with legal documents

A legal document often seems simple, but small errors can have major consequences later on. In practice, we see that entrepreneurs run the greatest risk when a document does not align well with their business, agreements, or way of working.

  • Using a standard document that does not suit the company
  • Forgot important agreements regarding payment, delivery, liability, or termination
  • Have a document generated without legal review
  • Continuing to use old documents while the company has changed
  • Not knowing how the document should be used correctly in practice

A legal document only prevents problems if it suits your situation. That is why we look not only at the text, but also at your company, agreements, and risks.

Why is a standard document often not enough?

Because a standard document does not take into account your industry, customers, risks, and specific agreements, important provisions may be missing or not align well with your practice.

Can I create a legal document myself using AI?

AI can assist in creating text, but does not independently assess whether the document is legally appropriate, complete, and usable for your business. Legal review therefore remains important.

When do I need to have my document checked?

Have your document checked if your business has changed, you have new customers or services, you have doubts about existing agreements, or the document has not been updated for a long time.

Will I also receive an explanation about the use of the document?

Yes. We explain how to use the document in practice, what to look out for, and which steps are important to prevent disputes afterwards.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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