Custom legal document

Drafting online game terms and conditions

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Do not write this document yourself — DIY often results in expensive problems.
Have a lawyer review it and avoid misunderstandings, mistakes, and difficulties.

  • Truly Tailor-Made Legal Solutions
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  • Pay later after draft
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  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

A legal document must not only be legally correct. Above all, it must align with how the entrepreneur will actually use the document

  • Lawyers and in-house counsel
  • Active since 2001
  • Affordable custom legal services
  • Always focused on practical use

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year

Reviews (21)

Sandra

We quickly gained a clear picture of the possibilities. The final document looked professional. The end result aligns 100% with our high standards.

Floris

Clear agreements and a neat delivery. A perfect balance was struck between protecting our company and not deterring customers. Everything was delivered neatly and on time.

Latifa

Professionalism was evident from the very first moment. Our industry was taken into account. The service was professional and personal.

Khadija

We immediately clicked well with the lawyer who assisted us. The process was clear from start to finish. A reliable partner who strives for perfection in their documents.

Arjan

It is pleasant when a party immediately understands the core of the problem. The follow-up care and the opportunity to ask brief questions were arranged superbly. It is clear that they have a passion for entrepreneurship.

Mehmet

The lawyer took the time to explain everything thoroughly. The advice was not only legally sound but also practically feasible in daily practice. The document was flawlessly accepted by our investors.

Dennis

We needed a custom solution, and that was handled well. The feedback we received on our own concept was incredibly insightful and useful. It is clear that they have a passion for entrepreneurship.

Emma

It is clear that they know what they are talking about, right from the first word. The complexity of our shareholder structure was effortlessly translated into the agreement. Everything was delivered neatly and on time.

Kevin

Our company was carefully inquired about. The guidance during the drafting of the general terms and conditions was invaluable. The quality fully met our expectations.

Tobias

The promise of a quick start-up was absolutely fulfilled. The lawyer managed to strike exactly the right balance between legal density and readability. A party that delivers on what it promises on the website.

Finn

The personal touch during the initial meeting was a major plus. The revisions were spot-on every time and required virtually no correction on our part. A company that delivers on what it promises on its website.

Yasmina

The energetic and positive attitude of the employees was immediately noticeable. The sharp review of the lease agreement protected us from unfavorable clauses. Our business partners were impressed by the professionalism of the contracts.

Mats

I had not expected legal assistance could be so accessible. The lawyer was not afraid to be critical of our own initial plans, which saved us from mistakes. Our clients are responding positively to the clear terms and conditions.

Amber

The process went smoothly and was well-organized. The price-quality ratio was good. Everything was delivered neatly and on time.

Amira

There was immediate room for our own input and ideas. They managed to forge an extremely complex joint venture agreement in a short timeframe. It is clear that they have a passion for entrepreneurship.

Nina

The promises on the website were fulfilled immediately during the first contact. The process was clear from start to finish. It is clear that they have a passion for entrepreneurship.

Esther

The lawyer got straight to the heart of the matter. It was pleasant that what was important was explained in plain language. A party that delivers on what it promises on its website.

Amani

They really thought along with our situation. The contact was approachable and professional. A reliable partner that strives for perfection in their documents.

Maud

Excellent communication and a carefully drafted document. We were given tight deadlines that were fortunately met well by both sides. The final result aligns 100% with our high standards.

Ahmed

It is pleasant when a party immediately understands the core of the problem. It was nice that we could call in directly if anything was unclear in the draft. Our customers respond positively to the clear general terms and conditions.

Yousra

The intake was not only informative, but we learned a lot right away. Clauses were added that protect us against risks we did not see ourselves. A party that delivers on what it promises on the website.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

Before drafting the terms and conditions, you make a number of choices that strongly determine the content. These choices depend on your revenue model, target audience, and the markets in which you operate.

Choice or question Why this matters legally
Does the game target consumers or business users? Consumers are subject to mandatory consumer protection rules, such as the right of withdrawal and strict requirements regarding unfair terms.
Can children or minors play along? Then additional rules are needed regarding parental consent, age verification, and data protection of children.
Does the game contain in-game purchases or a virtual economy? This requires clear provisions regarding prizes, refunds, ownership of virtual goods, and the risk of gambling elements such as loot boxes.
Do you process personal data or gaming behavior? In addition to the conditions, you need a privacy statement; the processing must comply with the GDPR.
Are you targeting foreign markets? You then assess whether your choice of law and language suffice and whether local (consumer) rules impose additional requirements.
Clauses and provisions

Which elements belong in online game terms and conditions?

A complete set of online game terms and conditions covers the commercial model as well as player behavior and risks. The components below form the core; for each game, you complete them based on your revenue model and target audience.

Provision Relevant to Legal point of attention
Applicability and definitions Always Determines to which games, accounts, and services the terms apply and who the provider is.
Account and registration For account-linked games Rules regarding creating, securing, transferring, and closing accounts, including age requirements.
In-game purchases and virtual currency With microtransactions Prices, payment, that virtual goods are not property but a right of use and cannot be exchanged for real money.
Rules of conduct and fair play Always Prohibition of cheating, cheats, bots, abusive behavior, and exploits, with sanctions such as a warning or ban.
License and intellectual property Always You retain the rights to the game; the player receives a limited, revocable user license.
User-generated content With player content Regulates rights to player-created content (skins, levels, chats) and its moderation.
Liability and availability Always Limited liability and makes clear that the game is offered without guarantee of uninterrupted availability.
Amendment, termination and sunsetting Always Right to modify the game, implement updates, or take it permanently offline, and what happens to purchases in that case.
Use in practice

How do you use this document correctly?

Conditions are only effective if they are legally imposed on the player and demonstrably accepted. The steps below ensure that you can rely on them later.

Situation What should you do? Point of attention
Before the launch Have the player actively accept the terms and conditions via a checkbox or accept button. Without demonstrable acceptance, the conditions may not apply.
Upon registration Make the full text available and retain the time and version of the acceptance. In the event of a dispute, you must be able to prove which version the player accepted.
In case of changes Inform players in advance and ask for renewed consent for significant changes. Unilateral changes without notice are often not binding.
In case of violations Consistently apply the announced sanctions and record the reason. Consistent enforcement prevents accusations of arbitrariness and strengthens your position.
Common mistakes

Common mistakes

With online game terms and conditions, things often go wrong on points that only become apparent during a complaint or dispute. You see the following errors most frequently in practice.

Wrong Consequence Better approach
Blindly adopting standard terms and conditions from abroad Provisions that conflict with Dutch consumer law may be voidable. Have the conditions reviewed against Dutch and European law.
Do not exclude in-game purchases from refund Consumers are demanding a refund, and you lack a clear legal basis to refuse. Explicitly stipulate when repayment is and is not made, within legal limits.
Ignore loot boxes and gambling elements Risk of enforcement by the regulator and reputational damage. Assess gambling risks and be transparent about odds and costs.
Do not arrange demonstrable acceptance The terms and conditions may not apply in the event of a dispute. Use active acceptance and retain proof of version and time.
Privacy under the GDPR forgotten Risk of fines and no valid legal basis for processing gaming behavior. Link an up-to-date privacy statement to the terms and conditions.
Risk profile

What is your situation and what do you pay attention to?

The correct implementation of your conditions depends on the type of game and the phase you are in. If you recognize your situation below, you know where the focus should be.

Risk profile Example Focus in the document
Free-to-play with microtransactions Play for free, but earn through in-game purchases and virtual currency. Clear rules regarding prices, refunds, and ownership of virtual goods.
Mobile game for a broad audience Many users, possibly including minors, via app stores. Age requirements, parental consent, and compliance with App Store rules.
Online multiplayer with community Players play together and create content or communicate. Rules of conduct, moderation, and agreements regarding user-generated content.
Game with gambling elements Loot boxes, spins, or rewards with an element of chance. Transparency regarding odds and assessment of gambling risk.
Additional documents

When is this document not enough?

Online game terms and conditions govern the relationship with your players, but not everything surrounding it. In the following situations, you need additional documents or advice.

Situation Supplementary document Why
Situation Related document Explanation
You process gaming behavior or have this done by an external party Data Processing Agreement When personal data is processed by a third party, a data processing agreement is mandatory under the GDPR.
You are working with a developer or partner on the game Cooperation Agreement Establishes agreements regarding role distribution, revenue, and rights to the game.
You share confidential information with an external party Confidentiality Agreement Protects your source code, design, and business data during conversations with third parties.
Explanation of this document

Drafting online game terms and conditions, why?

Not every entrepreneur knows exactly what online gaming terms and conditions are, when they are needed, and which risks they must cover. That is why we explain below what this document entails, what to look out for, and why customized legal frameworks are important.

What are online game terms and conditions?
Online game terms and conditions are the terms of use that define the rules, rights, and obligations for players of an online game — a browser game, a mobile game, a console game with online components, or an MMORPG. They combine elements of an EULA (game license), terms of use (rules of conduct within the game), a privacy statement (processing of player data), and transaction terms (in-game purchases, subscriptions). Online game terms and conditions are particularly complex because they intersect with consumer protection law — in-game purchases constitute regular consumer purchases — child privacy regulations, gambling legislation regarding loot boxes, and the Digital Services Act for platforms with user-generated content. Our lawyers draft online game terms and conditions for you that correctly define the license, regulate in-game purchases in accordance with consumer law, address loot box risks, and correctly comply with GDPR obligations regarding child players.
How do you handle in-game purchases and the right of withdrawal?
In-game purchases — virtual currency, cosmetic items, expansion packs, battle passes — constitute regular consumer purchases. In principle, the consumer has a fourteen-day right of withdrawal pursuant to Article 6:230m of the Dutch Civil Code. The exception for immediately usable digital content — where the consumer expressly waives their right of withdrawal — applies only if the consumer has expressly agreed to the loss of the right of withdrawal prior to the purchase and has confirmed that they understand that they are thereby losing their right. Your game terms and conditions must correctly structure the procedure for waiving the right of withdrawal: a pop-up with express consent before every digital purchase. Our lawyers ensure an in-game purchase policy that complies with consumer protection rules.
How do you address the loot box issue in the game terms and conditions?
Loot boxes — paid lottery packages where the contents are not predetermined — operate in a grey area of ​​Dutch gambling legislation. The Dutch Gaming Authority (KSA) has ruled that loot boxes containing redeemable or saleable items qualify as gambling. For loot boxes containing exclusively non-redeemable cosmetic items, the classification as gambling is less certain. Your game terms and conditions must address the legal classification for each type of loot box and minimize gambling law risks. If your loot boxes qualify as gambling, a KSA license is required. Our lawyers advise you on the loot box structure that minimizes gambling law risks.
How does it work at MKBjuristen?
After a brief intake regarding your game, your revenue model, and your target audience, our lawyers draft online game terms and conditions that correctly define the license, regulate in-game purchases in accordance with consumer law, address loot box risks, and correctly comply with GDPR obligations regarding child players.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions per industry and company

Every business operates differently and faces different legal risks. Therefore, we tailor the document to your industry, customers, agreements, and way of working.

Webshops & e-commerce

Focus on online sales, delivery, returns, complaints, payment, digital products, and consumer regulations.

Business services

Attention to the assignment, additional work, liability, payment, termination, and reliance on client information.

Construction, installation & execution

Attention to planning, delivery, warranties, additional work, materials, delays, and liability risks.

Software, SaaS & digital services

Attention to licenses, availability, support, updates, data, intellectual property, and limitation of liability.

Trade, supply & wholesale

Attention to delivery, transport, payment, retention of title, warranties, delivery times, and international agreements.

Consultants, freelancers & advisors

Attention to scope, best efforts obligations, cancellation, payment, liability, and confidential information.


A legal document only has value if it suits your practice. That is why we look not only at the text, but also at how you use the document in your business.

Common mistakes with legal documents

A legal document often seems simple, but small errors can have major consequences later on. In practice, we see that entrepreneurs run the greatest risk when a document does not align well with their business, agreements, or way of working.

  • Using a standard document that does not suit the company
  • Forgot important agreements regarding payment, delivery, liability, or termination
  • Have a document generated without legal review
  • Continuing to use old documents while the company has changed
  • Not knowing how the document should be used correctly in practice

A legal document only prevents problems if it suits your situation. That is why we look not only at the text, but also at your company, agreements, and risks.

Why is a standard document often not enough?

Because a standard document does not take into account your industry, customers, risks, and specific agreements, important provisions may be missing or not align well with your practice.

Can I create a legal document myself using AI?

AI can assist in creating text, but does not independently assess whether the document is legally appropriate, complete, and usable for your business. Legal review therefore remains important.

When do I need to have my document checked?

Have your document checked if your business has changed, you have new customers or services, you have doubts about existing agreements, or the document has not been updated for a long time.

Will I also receive an explanation about the use of the document?

Yes. We explain how to use the document in practice, what to look out for, and which steps are important to prevent disputes afterwards.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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