Custom legal document

Drafting an on-call contract

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Do not write this document yourself — DIY often results in expensive problems.
Have a lawyer review it and avoid misunderstandings, mistakes, and difficulties.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

A legal document must not only be legally correct. Above all, it must align with how the entrepreneur will actually use the document

  • Lawyers and in-house counsel
  • Active since 2001
  • Affordable custom legal services
  • Always focused on practical use

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year

Reviews (21)

Safae

The direct contact and the absence of hidden costs were the deciding factors. We were also able to ask questions after the initial consultation. Fantastic value for money for this level of expertise.

Nour

The personal touch during the initial meeting was a major plus. Every adjustment we wanted was incorporated seamlessly and legally correctly. Everything was delivered neatly and on time.

Mark

The consultation provided immediate clarity. The price-quality ratio was good. The service was professional and personal.

Mees

Our complex question was immediately reduced to the essence. The structured way of working ensured that no details were overlooked. Fantastic value for money for this level of expertise.

Jihane

We needed tailored legal advice quickly and received excellent assistance. We received a clear explanation of the risks. It is clear that they have a passion for entrepreneurship.

Joris

We needed tailored legal advice quickly and received excellent assistance. The sharpness in the negotiations with our opposing counsel was impressive. The quality fully met our expectations.

Amin

We quickly gained the certainty we were looking for. Reviewing and editing our general terms and conditions has significantly improved the quality. A party that delivers on what it promises on its website.

Petra

The working method was clear from the start. The expertise regarding e-commerce legislation was clearly the added value in this process. The service was professional and personal.

Boaz

We didn't know exactly which document we needed, but received sound advice immediately. It was a relief that our emails were often answered comprehensively within just a few hours. Our business partners were impressed by the professionalism of the contracts.

Nikki

Quick response and clear explanation. The contact was approachable and professional. It is clear that they have a passion for entrepreneurship.

Khadija

We immediately clicked well with the lawyer who assisted us. The process was clear from start to finish. A reliable partner who strives for perfection in their documents.

David

The working method was clear from the start. The concept was ready quickly and highly usable. A reliable partner who strives for perfection in their documents.

Mick

No time was wasted on unnecessary formalities. The continuous thinking from the entrepreneur's perspective was a breath of fresh air. Everything was delivered neatly and on time.

Nora

It was a relief to be helped so quickly. We received excellent advice regarding the division of intellectual property rights. The service was professional and personal.

Charlotte

The process started immediately after our agreement, without delays. Legal jargon was avoided where possible or explained in plain language. Everything was delivered neatly and on time.

Martijn

The initial meeting immediately instilled confidence in us. The explanation regarding limitation of liability was a real eye-opener for our Management Team. The final result aligns 100% with our high standards.

Salma

They immediately started thinking in terms of solutions rather than problems. It was clearly indicated what we needed to pay attention to. A party that delivers on what it promises on its website.

Lieke

The consultation provided immediate clarity. The lawyer needed only half a word to create the right context. A party that delivers on what it promises on its website.

Maud

Excellent communication and a carefully drafted document. We were given tight deadlines that were fortunately met well by both sides. The final result aligns 100% with our high standards.

Sem

The accessibility of the office is excellent. We received a clear document without unnecessary complexity. A reliable partner that strives for perfection in their documents.

Raymond

Our assignment was accepted with great enthusiasm and professionalism. The setup of the cooperation agreement was logical and very well structured. The quality fully met our expectations.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

Before drafting an on-call contract, you make a number of choices that determine the mutual obligations. The questions below will help you choose the right form.

Choice or question Why this matters legally
Zero-hour contract or min-max contract? With a zero-hours contract, there is no guaranteed minimum; with a minimum-maximum contract, you always pay the guaranteed minimum hours, even without a call-out.
For how long? A fixed-term contract ends by operation of law; for an indefinite-term contract, dismissal rules and possibly a transition payment apply.
Does a collective labor agreement apply? A collective labour agreement may adjust or limit the statutory notice period and continued payment of wages, as determined by the text of your contract.
Would you like a trial period? A probationary period must be recorded in writing and is subject to statutory maximum terms depending on the contract duration.
How do you arrange the call? Agree on how you will make the call (by phone, app, or email) and keep in mind that the employee may refuse a call within four days.
Clauses and provisions

What elements belong in an on-call contract?

An on-call contract is more than a casual agreement to call when there is work. The following components ensure that the contract is legally sound and complies with the statutory regulations regarding on-call workers.

Provision Relevant to Legal point of attention
Party details Always Full details of employer and employee, so that it is clear who is entering into the employment contract.
Type of on-call contract Always State whether it concerns a zero-hours contract or a minimum-maximum contract; this determines the wage and on-call obligations.
notice period Always Stipulate that the employee is called up at least four days in advance, in accordance with the statutory period for on-call workers.
Cancellation policy Always If the work is cancelled within four days, the employee retains the right to wages for the originally scheduled hours.
Wages and allowances Always Hourly wage, holiday allowance, vacation days, and any allowances for irregular hours.
Duration and termination Always Fixed-term or indefinite term, probationary period and the applicable notice periods.
Offer of fixed hours Recommended Refer to the obligation to make an offer for a fixed number of hours after twelve months.
Applicable collective labor agreement If applicable A collective labour agreement may contain deviating rules regarding the notice period and continued payment of wages.
Use in practice

How do you use this document correctly?

An on-call contract only works well if you apply it consistently in practice. Pay attention to the following moments during the contract term.

Situation What should you do? Point of attention
At the start Have both parties sign the contract before the first working day A written contract prevents disputes regarding the agreed terms.
With every call Call up in writing at least four days in advance For a shorter term, the employee may refuse and still retains the right to wages.
After twelve months Make a written offer for a fixed number of hours The law requires you to make this offer; if you fail to do so, you may owe wages for those hours.
With varying work Keep track of the actual hours worked After three months, the employee may rely on the average number of hours worked as the fixed scope of employment.
Common mistakes

Common mistakes

With on-call contracts, things often go wrong on the same points. The errors below cost employers money or lead to a fixed obligation that was not intended.

Wrong Consequence Better approach
Calling up too late Employee may refuse and retains right to wages Always give written notice at least four days in advance.
No offer of fixed hours after twelve months The employee can claim wages for those hours Schedule a reminder and make a written offer in a timely manner.
Failure to keep track of hours worked Employee claims a higher average number of fixed hours Accurately record the hours worked per period.
Cancel call verbally Payment of wages for the hours called up remains due Cancel on time and preferably in writing, well within the timeframe.
Overlooking the collective labor agreement Deviating rules are not complied with, with the risk of additional assessment Check in advance whether a collective labor agreement applies and adjust the contract.
Risk profile

What is your situation and what do you pay attention to?

The type of on-call contract and the points to consider that apply depend on your situation. Do you recognize yourself in one of the cases below?

Risk profile Example Focus in the document
Seasonal business You have peaks during certain periods and do not want fixed labor costs outside the season Pay attention to the notice period and the obligation to offer fixed hours after twelve months.
Hospitality or retail You experience varying levels of busyness per day or week Keep track of hours worked to avoid an unintentionally high legal presumption regarding the scope of employment.
Substitute You call someone up on an occasional basis during illness or leave A zero-hours contract fits this, but record the call-outs carefully.
Warranty hours desired You want to offer the employee a minimum number of hours Choose a min-max contract and always pay out the guaranteed minimum hours.
Additional documents

When is this document not enough?

An on-call contract regulates the flexible employment relationship, but is not suitable for every collaboration. In the following situations, you need a different document.

Situation Supplementary document Why
Fixed hours and structural work Employment contract For a fixed number of hours per week, it is better to record the agreements in a standard employment contract.
Hiring a self-employed person Management Agreement If you work with a self-employed person or director, a contract for services or management agreement is more appropriate than an employment contract.
Collect unpaid hours or wages Debt collection In the event of a dispute regarding the payment of wages or invoices, you can contact our debt collection service.
Explanation of this document

Drafting an on-call contract, why?

Not every entrepreneur knows exactly what on-call contracts are, when they are needed, and which risks they must cover. That is why we explain below what this document entails, what to look out for, and why customized legal solutions are important.

What is an on-call contract?
An on-call contract is an employment agreement in which no fixed working hours are agreed upon and the employer calls upon the employee when work is available. The on-call contract is the umbrella term for both the zero-hours contract—where no minimum working hours are guaranteed—and the min-max contract—where minimum and maximum working hours are agreed upon. Pursuant to Article 7:628a of the Dutch Civil Code, the same mandatory rules apply to all on-call contracts: a minimum notice period of four days, a cancellation fee for shorter notice, the right to an offer of fixed working hours after twelve months, and additional restrictions as of 2026 via the Flexible Labour Admission Act. Our lawyers will draft an on-call contract for you that complies with all the rules of Article 7:628a of the Dutch Civil Code, correctly establishes the notice period and cancellation fee, and correctly regulates the annual obligation to offer fixed working hours.
Which type of on-call contract suits your situation?
The choice between a zero-hours contract and a minimum-maximum contract depends on your work schedule and the labor market situation. A zero-hours contract offers maximum flexibility but provides the employee with no income security whatsoever—which is difficult to sell as an employment condition in a tight labor market. A minimum-maximum contract offers the employer flexibility within a fixed framework and the employee a guaranteed minimum income. For the structural use of an employee for an average, stable number of hours per week, a contract with fixed working hours is legally safer: the legal presumption of Article 7:610b of the Dutch Civil Code can entitle a zero-hours employee to fixed working hours equal to the average of those three months after three months. Our lawyers advise you on the type of contract that suits your business operations.
What are the consequences of the obligation to offer fixed-term employment?
After twelve months, pursuant to Article 7:628a, paragraph 5 of the Dutch Civil Code, the employer is obliged to make an offer to the on-call worker for a fixed scope of work equal to the average number of hours worked in the preceding twelve months. The employer may not refuse to make this offer. If the employer does so, the employee is entitled to wages based on the average number of hours, even if they were called upon for fewer hours. This obligation is revived each time the on-call contract is tacitly renewed. A particular point of attention: this obligation also applies to a fixed-term employment contract acting as an on-call contract. Your on-call contract must stipulate the procedure for the annual offer regarding the scope of work. Our lawyers ensure that an on-call contract correctly addresses the obligation to make an offer.
How does it work at MKBjuristen?
After a brief intake, our lawyers draft an on-call contract that complies with all the rules of Article 7:628a of the Dutch Civil Code, correctly sets out the notice period and cancellation fee, and properly regulates the obligation to offer fixed-term employment.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions per industry and company

Every business operates differently and faces different legal risks. Therefore, we tailor the document to your industry, customers, agreements, and way of working.

Webshops & e-commerce

Focus on online sales, delivery, returns, complaints, payment, digital products, and consumer regulations.

Business services

Attention to the assignment, additional work, liability, payment, termination, and reliance on client information.

Construction, installation & execution

Attention to planning, delivery, warranties, additional work, materials, delays, and liability risks.

Software, SaaS & digital services

Attention to licenses, availability, support, updates, data, intellectual property, and limitation of liability.

Trade, supply & wholesale

Attention to delivery, transport, payment, retention of title, warranties, delivery times, and international agreements.

Consultants, freelancers & advisors

Attention to scope, best efforts obligations, cancellation, payment, liability, and confidential information.


A legal document only has value if it suits your practice. That is why we look not only at the text, but also at how you use the document in your business.

Common mistakes with legal documents

A legal document often seems simple, but small errors can have major consequences later on. In practice, we see that entrepreneurs run the greatest risk when a document does not align well with their business, agreements, or way of working.

  • Using a standard document that does not suit the company
  • Forgot important agreements regarding payment, delivery, liability, or termination
  • Have a document generated without legal review
  • Continuing to use old documents while the company has changed
  • Not knowing how the document should be used correctly in practice

A legal document only prevents problems if it suits your situation. That is why we look not only at the text, but also at your company, agreements, and risks.

Why is a standard document often not enough?

Because a standard document does not take into account your industry, customers, risks, and specific agreements, important provisions may be missing or not align well with your practice.

Can I create a legal document myself using AI?

AI can assist in creating text, but does not independently assess whether the document is legally appropriate, complete, and usable for your business. Legal review therefore remains important.

When do I need to have my document checked?

Have your document checked if your business has changed, you have new customers or services, you have doubts about existing agreements, or the document has not been updated for a long time.

Will I also receive an explanation about the use of the document?

Yes. We explain how to use the document in practice, what to look out for, and which steps are important to prevent disputes afterwards.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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