Custom legal document

Drafting maintenancecontracta

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SME Lawyers

Do not write this document yourself — DIY often results in expensive problems.
Have a lawyer review it and avoid misunderstandings, mistakes, and difficulties.

  • Truly Tailor-Made Legal Solutions
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  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

Above all, a maintenance contract must clarify what falls under regular maintenance and what is billed separately. Without a clear demarcation, disputes arise regarding breakdowns, parts, additional work, response times, and liability

  • For installers, maintenance companies, IT suppliers, real estate parties, machine suppliers, and clients
  • Attention to preventive maintenance, breakdowns, response times, parts, and additional work
  • SLA, planning, reporting, price indexation, warranty, liability, and termination arranged
  • Practically applicable to technical maintenance, real estate, machinery, installations, software, and service contracts

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise in maintenance contracts

Our lawyers and in-house counsel assist maintenance companies, installers, IT suppliers, real estate parties, machine suppliers, and clients with maintenance contracts, SLAs, service contracts, general terms and conditions, liability, and termination. We examine maintenance scope, exclusions, response times, pricing, additional work, parts, warranty, reporting, liability, and cancellation.

Custom solutions for your maintenance service

Maintenance of installations, machines, software, real estate, vehicles, or IT systems does not require the same agreements. Therefore, we tailor the maintenance contract to the object, failure risk, service levels, parts, pricing model, and liability.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience in corporate law, employment law, contract law, and commercial services
  • Attention to practical operation, risks, and enforceability
  • Fixed rates in advance where possible
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 249.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise in maintenance contracts

Our lawyers and in-house counsel assist maintenance companies, installers, IT suppliers, real estate parties, machine suppliers, and clients with maintenance contracts, SLAs, service contracts, general terms and conditions, liability, and termination. We examine maintenance scope, exclusions, response times, pricing, additional work, parts, warranty, reporting, liability, and cancellation.

Custom solutions for your maintenance service

Maintenance of installations, machines, software, real estate, vehicles, or IT systems does not require the same agreements. Therefore, we tailor the maintenance contract to the object, failure risk, service levels, parts, pricing model, and liability.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience in corporate law, employment law, contract law, and commercial services
  • Attention to practical operation, risks, and enforceability
  • Fixed rates in advance where possible

Reviews (21)

Anas

The intake felt like a genuine consultation rather than a sales pitch. The agreements were properly honored. The service was professional and personal.

Ayman

We didn't know exactly which document we needed, but received sound advice immediately. We exchanged quite a few emails, but the responses remained quick and helpful. It is clear that they have a passion for entrepreneurship.

Said

The start of the process immediately made a professional impression. We received a clear document without unnecessary complexity. A party that delivers on what it promises on its website.

Eline

We immediately clicked well with the lawyer who assisted us. We received excellent advice regarding the division of intellectual property rights. Our clients respond positively to the clear general terms and conditions.

Rens

Scheduling the appointment went very smoothly and quickly. Additional questions were answered promptly. Our business partners were impressed by the professionalism of the contracts.

Fouad

I couldn't see the wood for the trees, but the first meeting immediately provided clarity. The corrections were implemented lightning-fast in the new version every time. The document was accepted flawlessly by our investors.

Nabil

I noticed how customer-oriented the initial approach was. The adjustment round also went smoothly. It is clear that they have a passion for entrepreneurship.

Fatima

The initial analysis of our documents was razor-sharp. The speed with which complex legislative changes were integrated into our document was excellent. The service was professional and personal.

Fleur

Very clear and professional guidance. The clarity of the penalty clauses leaves no room for interpretation. Our business partners were impressed by the professionalism of the contracts.

Naomi

Professional approach without unnecessarily complicated language. We received a clear explanation of the risks. The quality fully met our expectations.

Pieter

Very clear and professional guidance. The contact was approachable and professional. The quality fully met our expectations.

Isabel

The quick availability of the lawyer was crucial for us. The lawyer really took the time to understand our specific SaaS solution before starting to write. Our customers are responding positively to the clear terms and conditions.

Kim

It was a relief to be helped so quickly. The weekly update emails gave a nice sense of control over the process. A reliable partner who strives for perfection in their documents.

Jeffrey

The approach was professional and personal. The draft was provided with helpful notes in the margin for clarification. The service was professional and personal.

Hanane

The consultation provided immediate clarity. We received an excellent explanation regarding the implications of applicable law in our international contracts. Everything was delivered neatly and on time.

Sami

The proactive approach began even before the quotation was signed. The structured way of working ensured that no details were overlooked. The quality fully met our expectations.

Bjorn

The nuances of our business operations were listened to carefully. They immediately recognized where the sensitivities lay within our collaboration. Our business partners were impressed by the professionalism of the contracts.

Zakaria

We came in with a vague idea, but were immediately presented with concrete steps. We received valuable tips on how to present the documents to our clients in practice. The quality fully met our expectations.

Bert

Smooth communication and a clear proposal in the mailbox immediately. We greatly appreciated the pragmatic approach to resolving the bottlenecks. Our customers respond positively to the clear general terms and conditions.

Samira

We had many questions, but these were answered patiently and promptly. The atmosphere during the discussions was always relaxed but highly focused on results. The document was accepted flawlessly by our investors.

Ayoub

From day one, there was open and honest communication. We received not only a document but also a corresponding manual for its use. Fantastic value for money for this level of expertise.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

Before drafting a maintenance contract, you make a number of choices that guide its content. The questions below help you clarify those choices.

Choice or question Why this matters legally
Which object do you maintain? A machine, building installation, or software environment each requires different provisions regarding scope, components, and response times.
Including or excluding parts? Determine whether replacement parts and materials are included in the fixed price or are invoiced separately.
What service level is required? Critical systems require shorter response times and greater availability than systems where limited downtime is acceptable.
How long do you want to commit? A longer term provides price certainty, while a shorter term offers more flexibility in response to changing needs.
Who bears which risk? Specify how liability, warranty, and force majeure are allocated, commensurate with the value and importance of the object.
Clauses and provisions

Which components are included in a maintenance contract?

The following components together determine the quality and usability of your maintenance contract. For each component, you will see when it is relevant and why it contributes to a workable agreement.

Provision Relevant to Legal point of attention
Maintenance scope Always Describe accurately which objects, installations, or systems fall under maintenance and which activities are included.
Preventive and corrective maintenance For periodic service Distinguish between planned (preventive) maintenance and fixing malfunctions (corrective), including frequency.
Response and recovery times For interference-sensitive objects Specify the timeframe within which the supplier responds and rectifies, so that downtime remains limited and measurable.
Price and additional work Always Indicate the fixed fee and determine what qualifies as additional work, how it is quoted, and when prior approval is required.
Term and termination Always Determine the duration, any tacit renewal, and the notice period, in accordance with the Van Dam Act regarding renewal.
Liability and warranty Always Limit and distribute liability and specify which warranty applies to work performed and parts supplied.
Accessibility and escalation In critical systems Arrange service windows, contact persons, and an escalation procedure for urgent malfunctions.
Termination and transfer Always Determine what happens to documentation, spare parts, and access at the end, so that continuity remains guaranteed.
Use in practice

How do you use this document correctly?

A maintenance contract only works if both parties apply it at the right times. The following steps will help you use the document correctly.

Situation What should you do? Point of attention
For signature Check whether the maintenance scope is fully and correctly described An incomplete scope leads to discussion later about what is and is not included.
At the start Record the initial state of the object In this way, it is clear afterwards which defects already existed and fall outside the scope of maintenance.
During the term Register performed maintenance and reports A maintenance log demonstrates that obligations have been met and supports any warranty claims.
Upon extension or termination Assess scope, price, and notice period in a timely manner This way, you prevent unwanted automatic renewal and keep a grip on costs.
Common mistakes

Common mistakes

With maintenance contracts, parties often go wrong on the same points. You can easily avoid the mistakes below.

Wrong Consequence Better approach
Vague description of the scope Discussion about what is included in the price Describe objects and activities concretely and exclude what is not included.
No response or recovery times Unexpectedly long standstill without a story Establish measurable response and recovery times, with consequences for exceeding them.
Additional work not arranged Surprising invoices and conflicts Determine in advance what constitutes additional work and that it will only be carried out after written approval.
Liability not limited High and uninsurable risk Include a proportionate limitation of liability, aligned with the contract value.
Silent renewal ignored Unwanted ongoing contract Clearly define the term, renewal, and notice period, and monitor the termination date.
Risk profile

What is your situation and what do you pay attention to?

Depending on your role and the type of object, the points of attention differ. Recognize your situation and know what to pay extra attention to.

Risk profile Example Focus in the document
You are the client You are having maintenance performed on your installation or system Pay attention to scope, response times, and warranty, so that you get what you pay for.
You are a service provider You offer maintenance to your customers Limit your liability and clearly document additional work and exclusions.
It concerns software The contract covers updates, support, and availability Regulate version control, security updates, and the handling of personal data in accordance with the GDPR.
The object is business-critical Standstill causes direct damage Agree on short recovery times, an escalation procedure, and clear service levels.
Additional documents

When is this document not enough?

A maintenance contract covers periodic maintenance, but not every situation. In the following cases, an additional or different document is advisable.

Situation Supplementary document Why
Situation Related document Explanation
You work structurally with a maintenance partner Cooperation Agreement Establish a broader collaboration with agreements regarding roles, costs, and results.
The service provider processes personal data on your behalf Data Processing Agreement The GDPR requires a data processing agreement for access to personal data.
The other party does not pay invoices Debt collection You can have your claim collected for outstanding maintenance invoices.
Explanation of this document

Drafting a maintenance contract, why?

Not every entrepreneur knows exactly what maintenance contracts are, when they are needed, and which risks they must cover. That is why we explain below what this document entails, what to look out for, and why legal customization is important.

What is a maintenance contract?
A maintenance contract is the agreement whereby a service provider undertakes to perform maintenance work on the client's installations, machines, buildings, software, or other objects. The maintenance contract is a specific form of service agreement, tailored to the maintenance of specific objects. Maintenance contracts are concluded for building management, technical installations, ICT infrastructure, vehicle fleets, medical equipment, and industrial machinery. The maintenance service provider commits to a series of services: periodic preventive maintenance, corrective maintenance in the event of breakdowns, and the availability of spare parts and certified personnel. Our lawyers draft a maintenance contract for you that describes the maintenance performance in a measurable manner, establishes response times in the event of breakdowns as enforceable KPIs, correctly limits liability in the event of downtime, and protects the termination clause.
How do you describe the maintenance performance in a measurable way in the contract?
The performance description is the most critical component of a maintenance contract. Vague descriptions such as "regular maintenance" or "adequate availability" inevitably lead to disputes. A watertight maintenance contract describes the following elements for each object: The frequency of preventive maintenance: monthly, quarterly, or annually, with concrete date or period tolerances. The scope of maintenance performance per service: which parts are inspected, cleaned, adjusted, or replaced? The response time to breakdowns: within how many hours of a report is a technician on-site, and what is the maximum repair time? The availability guarantee: what percentage of the time must the object be operational? And the procedure for additional work: which defects or replacements fall outside the maintenance contract and are invoiced separately? Our lawyers draft a performance description that is both measurable and realistic.
How do you handle liability in the event of downtime and consequential damage?
The liability of the maintenance service provider for a malfunction or failure caused or not prevented by its services is a frequent source of disputes. In the event of a machine or system failure, the client suffers not only repair costs but also business losses: lost revenue, production interruptions, and contractual penalties to its own customers. Your maintenance contract must limit the maintenance service provider's liability to direct damages and establish the limitation at the annual amount of the maintenance fee as a maximum. Consequential damages, business losses, and lost profits must be expressly excluded for business clients. In the absence of a limitation of liability, the maintenance service provider incurs unlimited liability for consequential damages. Our lawyers formulate a limitation of liability that is legally defensible.
How does it work at MKBjuristen?
After a brief intake regarding the object to be maintained, the maintenance needs, and your liability profile, our lawyers draft a maintenance contract that describes maintenance performance in a measurable manner, establishes response times as enforceable KPIs, correctly limits liability, and protects the termination clause.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions for each maintenance situation

Not every maintenance contract carries the same risks. Therefore, we do not create generic maintenance contracts, but tailor them to the object, service, and damage profile.

Technical maintenance

Attention to object list, inspections, malfunctions, parts, safety, and reporting.

Machine maintenance

Attention to downtime, prevention, parts, warranty, safety, and consequential damage.

IT maintenance

Attention to support, monitoring, updates, security, data risk, and SLA.

Software maintenance

Attention to bugs, versions, updates, licensing, availability, and termination.

Property maintenance

Attention to planning, access, defects, repairs, suppliers, and service costs.

Service contract

Attention to subscriptions, response times, escalation, reporting, indexation, and cancellation.


A maintenance contract must clearly state what is included and what is not. Therefore, we look at the object, scope of maintenance, breakdowns, response times, parts, additional work, SLA, price, warranty, liability, and termination.

Common mistakes with maintenance contracts

Things often go wrong during maintenance because preventive maintenance, breakdowns, parts, and additional work become intertwined.

  • Do not concretely describe which objects or systems fall under the contract
  • Do not distinguish between preventive maintenance, breakdowns, and replacement
  • Do not arrange parts, materials, call-out charges, and additional work separately
  • Record response times, recovery periods, and escalation too vaguely
  • Promising an SLA without a measurement method or realistic service levels
  • Access, safety, and cooperation of the client forgotten
  • Leaving liability for downtime, data loss, or business interruption too broad
  • Do not include termination, transfer, and final report

Draft your maintenance contract properly and prevent unnecessary problems in the future. Clear agreements prevent disputes regarding breakdowns, pricing, parts, response times, additional work, warranty, and liability.

What is a maintenance contract?

An agreement regulating periodic or structural maintenance of objects, installations, systems, software, or buildings.

What should be included in a maintenance contract?

Including objects, scope of maintenance, exclusions, price, response times, parts, warranty, liability, and termination.

Is an SLA necessary in addition to a maintenance contract?

For critical systems or tight response times, often yes. An SLA makes service levels measurable.

Are parts always included?

Not automatically. Specify whether parts, materials, call-out charges, and replacement are included.

Can MKB Juristen review an existing maintenance contract?

Yes. We check, among other things, scope, SLA, price, additional work, parts, warranty, liability, and termination.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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