Custom legal document

Drafting Webshop General Terms and Conditions

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Do not hastily put this document together yourself — a false sense of security is harmful.
Have a specialist screen it and be in a stronger position when it matters.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

A legal document must not only be legally correct. Above all, it must align with how the entrepreneur will actually use the document

  • Lawyers and in-house counsel
  • Active since 2001
  • Affordable custom legal services
  • Always focused on practical use

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Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

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Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

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Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise

Our lawyers and in-house counsel specialize in drafting, reviewing, and amending legal documents and contracts. We look not only at the legal text but also at how you use the document in practice.

Custom solutions for your industry

Every business operates differently. That is why we take your industry, customers, working methods, and specific risks into account.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance
  • Tailored legal solutions for entrepreneurs
  • Thousands of agreements per year

Reviews (21)

Demi

The intake was personal and concrete. They flawlessly managed to expose the pain points in our current contract. Fantastic value for money for this level of expertise.

Houda

We quickly received the right guidance in a legal landscape unfamiliar to us. Our questions were answered calmly and clearly. The quality fully met our expectations.

Thomas

Our questions were taken seriously. The key points have been addressed effectively. The final result aligns 100% with our high standards.

Tijn

The speed of action pleasantly surprised us. Communication was always handled through a single point of contact, which prevented confusion. The document was accepted flawlessly by our investors.

Anas

The intake felt like a genuine consultation rather than a sales pitch. The agreements were properly honored. The service was professional and personal.

Teun

The direct and no-nonsense mentality appealed to us greatly. The legal language was firm and assertive where necessary, but lenient where possible. The quality fully met our expectations.

Nikki

Quick response and clear explanation. The contact was approachable and professional. It is clear that they have a passion for entrepreneurship.

Jasper

The commitment to our case was palpable from the very first minute. They considered not only preventing disputes but also their practical solutions. The service was professional and personal.

Nordin

We were in a contentious situation, but the calm start defused the tension. The continuous thinking from the entrepreneur's perspective was a breath of fresh air. These documents will undoubtedly save us a lot of headaches in the future.

Joost

We urgently needed a lawyer and were helped immediately. We appreciated the honesty when it turned out that a specific request of ours was legally unfeasible. A party that delivers on what it promises on its website.

Mats

I had not expected legal assistance could be so accessible. The lawyer was not afraid to be critical of our own initial plans, which saved us from mistakes. Our clients are responding positively to the clear terms and conditions.

Can

We required a tailored approach, and that was handled well. The sharpness in the negotiations with our opposing counsel was impressive. A reliable partner striving for perfection in their documents.

Gerard

The initial outline of the approach aligned seamlessly with what we had in mind. We received valuable tips on how to present the documents to our clients in practice. Fantastic value for money for this level of expertise.

Amina

It was nice that we knew immediately who would be helping us. The process was organized in such a way that we got maximum output with minimal effort. Fantastic value for money for this level of expertise.

Nina

The promises on the website were fulfilled immediately during the first contact. The process was clear from start to finish. It is clear that they have a passion for entrepreneurship.

Mehdi

Smooth communication and a clear proposal in the mailbox immediately. The review of our English contract was incredibly detailed and accurate. A reliable partner that strives for perfection in their documents.

Nick

The lawyer immediately asked the right, critical questions. We were excellently guided through the maze of current laws and regulations. A party that delivers on what it promises on its website.

Saar

We received pleasant assistance from the very first contact. They did not make things unnecessarily difficult regarding minor changes outside the scope. The document was accepted flawlessly by our investors.

Bjorn

The nuances of our business operations were listened to carefully. They immediately recognized where the sensitivities lay within our collaboration. Our business partners were impressed by the professionalism of the contracts.

Amani

They really thought along with our situation. The contact was approachable and professional. A reliable partner that strives for perfection in their documents.

Aya

Communication was direct and efficient, exactly what we were looking for. The language in the contract was modern and clear, without archaic terms. The quality fully met our expectations.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

The correct content of your terms and conditions depends on a number of choices regarding your webshop and your customers.

Choice or question Why this matters legally
Do you sell to consumers or business customers? For consumers, mandatory rules apply, such as the right of withdrawal; for business customers, you have more freedom to deviate.
Do you sell physical products, services, or digital content? The type of offer determines the rules regarding delivery, the right of withdrawal, and any exceptions thereto.
Do you also deliver abroad? When selling within the EU, consumer regulations of the customer's country may apply, and agreements regarding VAT and shipping are in effect.
How do you make the terms and conditions available? In the case of distance selling, the customer must be able to read and save the terms and conditions in advance, for example via a downloadable file or email.
Do you work with subscriptions or prepayment? Recurring or prepaid services require clear agreements regarding duration, cancellation, and repayment.
Clauses and provisions

Which elements belong in the general terms and conditions of a webshop?

The components below form the basis of complete general terms and conditions for a webshop. Exactly which ones are needed depends on your products and whether you supply consumers or business customers.

Provision Relevant to Legal point of attention
Applicability and definitions Always Determines to which agreements the terms apply and excludes customer terms.
Formation of agreement Always Specifies when the purchase is finalized, for example after order confirmation, and what applies in the event of pricing errors.
Prices and payment Always Manages prices including VAT, payment methods, payment terms, and consequences of late payment.
Delivery and shipping For physical products Determines the delivery time, shipping costs, and the moment at which the risk passes to the customer.
Right of withdrawal When selling to consumers Grants the consumer a 14-day cooling-off period to return without giving a reason, with the exceptions.
Warranty and conformity Always Describes that the product must meet customer expectations and how complaints are handled.
Liability Always Limit your liability where permitted, without undermining statutory consumer rights.
Privacy and applicable law Always Refers to your privacy statement (GDPR) and stipulates that Dutch law and the competent court apply.
Use in practice

How do you use this document correctly?

General terms and conditions only work if you apply them correctly in your ordering process.

Situation What should you do? Point of attention
For the order Offer the terms and conditions in advance and have the customer actively accept them, for example via a checkbox. Thus, the terms and conditions are part of the agreement and are valid.
At checkout Provide the customer with the terms and conditions, which he can save or print. The law requires that the customer be able to retain the terms and conditions for a permanent period in distance selling.
After the order Send an order confirmation with the terms and conditions and key information as an attachment. By doing so, you comply with the duty to provide information and avoid disputes afterwards.
Periodically Check the terms and conditions for new products, changes in legislation, or a new sales channel. Outdated terms and conditions offer less protection and may be invalid.
Common mistakes

Common mistakes

With general terms and conditions for a webshop, things often go wrong at the same points. You can easily prevent these mistakes.

Wrong Consequence Better approach
Copying terms and conditions from another webshop Incorrect or missing provisions that do not fit your offer. Have terms and conditions drafted that are tailored to your products and customers.
Do not make conditions available in advance The customer may annul unreasonably burdensome clauses. Offer the terms and conditions for the order and have them saved.
Omit or limit the right of withdrawal Incorrect rejection of returns and fines by the regulator. Correctly include the statutory right of withdrawal and the permitted exceptions.
Completely exclude liability towards consumers The clause is invalid and offers no protection. Limit liability only to the extent permitted by law.
Ignore privacy and cookies Conflict with the GDPR and potential enforcement. Refer to a separate privacy and cookie statement and arrange a data processing agreement where necessary.
Risk profile

What is your situation and what do you pay attention to?

Depending on the type of webshop you have, the points of attention differ.

Risk profile Example Focus in the document
Webshop for consumers You sell directly to private individuals via the internet. Right of withdrawal, duty to inform, and the prohibition of unreasonably burdensome clauses.
Webshop for business customers You supply only to companies and entrepreneurs. Clear payment and delivery agreements and a well-substantiated limitation of liability.
Webshop with digital products You sell downloads, software, or online access. Agreements regarding delivery, right of use, and the expiration of the right of withdrawal after direct delivery.
Webshop with subscriptions You offer recurring deliveries or services. Clear term, notice period, automatic renewal, and refund upon early termination.
Additional documents

When is this document not enough?

General terms and conditions govern sales, but not everything regarding your webshop. In some situations, you need additional documents or assistance.

Situation Supplementary document Why
Situation Related document Explanation
You process personal data via external parties Data Processing Agreement Required when a supplier or service processes your customers' personal data under the GDPR.
You work with a partner or supplier Cooperation Agreement Document agreements with parties with whom you co-run your webshop or fulfillment.
A customer does not pay your invoice Debt collection Good terms and conditions help, but in the event of non-payment, targeted debt collection is the next step.
Explanation of this document

Drafting Webshop Terms and Conditions, why?

Not every entrepreneur knows exactly what webshop terms and conditions are, when you need them, and which risks they must cover. That is why we explain below what this document entails, what you should look out for, and why customized legal frameworks are important.

What are the general terms and conditions for a webshop?
General terms and conditions for a webshop are the standard clauses that an online seller declares applicable to all agreements concluded via their webshop. Unlike in a physical store, far-reaching statutory obligations apply to online sales to consumers pursuant to Book 6 of the Dutch Civil Code (Section 6.5.2B): the right of withdrawal, extensive pre-contractual information obligations, specific rules for the formation of the agreement, and return obligations. Webshop terms and conditions are therefore not only an instrument to protect the interests of the entrepreneur — they are also the primary means of complying with the statutory information obligations imposed by the Consumer Protection Enforcement Act. The Authority for Consumers & Markets (ACM) actively enforces non-compliance and can impose fines for violations. Our lawyers draft legally watertight general terms and conditions for your webshop that comply with all statutory obligations for online sales and minimize your liability risk regarding returns, defects, and disputes.
What legal information obligations apply to webshops towards consumers?
The pre-contractual information obligations for webshops selling to consumers are more extensive than most entrepreneurs realize. Before concluding the agreement, the consumer must be clearly informed of the entrepreneur's identity and contact details, the main characteristics of the product or service, the total price including VAT and any additional costs, the method of payment and delivery, the delivery period, the right of withdrawal and the procedure for exercising it, the costs of return shipping and who bears them, the complaint procedure and — if applicable — access to an out-of-court dispute resolution body. If any of these mandatory elements are not mentioned or are mentioned incompletely, the consumer may annul the agreement and is entitled to an extension of the withdrawal period. Your general terms and conditions and your webshop setup must together cover the entire flow of information. Our lawyers assess both your terms and conditions and your checkout flow for compliance.
How does the right of withdrawal work and what exceptions are there?
The right of withdrawal — also known as the cooling-off period or right of return — gives consumers the right to dissolve the agreement for online purchases within fourteen calendar days without giving reasons. The cooling-off period begins on the day after receipt of the product, or, in the case of services, on the day the agreement is concluded. After dissolution, the consumer has another fourteen days to return the product. You are obliged to refund the purchase amount, including the standard shipping costs for the outbound shipment, within fourteen days of receiving the return or proof of shipment. The costs of return shipment may be borne by the consumer, but only if you have explicitly stated this in your terms and conditions. There are statutory exceptions to the right of withdrawal that you may include in your terms and conditions: custom-made products, perishable products, sealed hygiene products whose seal has been broken, digital content whose delivery has already started with the express consent of the consumer, and several other categories. Our lawyers ensure that your exceptions are correctly formulated and align with your product range.
How do you handle the warranty and conformity obligation in your webshop terms and conditions?
When selling to consumers, the buyer is entitled under Article 7:17 of the Dutch Civil Code to a product that in conformity with the agreement — that is to say, that it meets the reasonable expectations of the consumer, given the nature of the product and the statements you have made. This statutory right of conformity applies for two years after delivery and cannot be limited to the detriment of the consumer in the general terms and conditions. Furthermore, you may not impose a higher burden of proof on the consumer than is permitted by law: defects occurring within one year after delivery are presumed to have existed at the time of delivery, unless you prove otherwise. In addition to the statutory right of conformity, you may offer a commercial guarantee that goes beyond the statutory rights — but you must also honor this. Your webshop terms and conditions must clearly distinguish between statutory rights and the commercial guarantee. Our lawyers draft a guarantee clause that precisely defines your obligations.
How do you handle retention of title, payment, and collection in the webshop terms and conditions?
For webshops that supply products, retention of title an essential protection: the delivered goods remain your property until the purchase price has been paid in full. This is less relevant for consumer purchases via a webshop, as payment usually takes place in advance or immediately upon ordering; however, for business webshop buyers — B2B webshops — retention of title is of great importance in the event of the buyer's bankruptcy. Your webshop terms and conditions must also specify the payment arrangement: which payment methods are accepted, when is the agreement definitively concluded, and what are the consequences of chargebacks or reversals via iDEAL or credit card? In the event of non-payment, your collection procedure must be in place: statutory interest pursuant to Article 6:119 of the Dutch Civil Code for consumers and Article 6:119a of the Dutch Civil Code for business buyers, and extrajudicial collection costs in accordance with the Decree on Compensation for Extrajudicial Collection Costs. Our lawyers draft a payment clause that aligns with your payment infrastructure.
How do you handle liability for incorrect product descriptions and delivery errors?
Webshops are liable for damages resulting from incorrect product descriptions, incorrect deliveries, and delivery delays. For consumers, liability for damages resulting from non-conformity cannot be fully excluded. Your webshop terms and conditions can limit liability to the value of the delivered product, exclude consequential damages for business buyers, and establish a complaint period within which defects must be reported. A particular point of attention for webshops that also supply B2B: significantly broader limitations of liability are possible for business buyers than for consumers. Your terms and conditions must clearly differentiate which rules apply to consumers and which apply to business buyers. A webshop that serves both customer groups with a single set of terms and conditions without making this distinction risks having the stricter consumer rules applied to business transactions as well. Our lawyers draft differentiated liability clauses for you.
What additional requirements apply to webshops that sell digital products or services?
Webshops digital products or services — software, e-books, online courses, streaming services, digital downloads — are subject to additional legal requirements. For digital content, the right of withdrawal expires as soon as delivery has commenced with the express consent of the consumer and their acknowledgment that this waives the right of withdrawal. You must ask the consumer for this express consent and acknowledgment — a standard checkbox at checkout. For subscription services, consumer rules regarding automatic renewal apply: a maximum renewal term of one year and a notice period of a maximum of one month. For SaaS services or platforms, you must also clearly define your right of use and regulate the consequences of termination for the user's data. Our lawyers draft an additional section for digital webshops that covers all these elements.
How do you arrange dispute resolution and the out-of-court complaints procedure?
Webshops selling to consumers are required under the Consumer Protection Enforcement Act to inform customers about the possibility of out-of-court dispute resolution. In the Netherlands, consumers can submit disputes regarding online purchases to the Disputes Committee if the entrepreneur is affiliated, or make use of the European Online Dispute Resolution (ODR) platform. Your webshop terms and conditions must state whether you are affiliated with the Disputes Committee, and if so, which division, and contain a link to the ODR platform if you sell to consumers in other EU member states. A forum selection clause designating the competent court is only effective for business buyers — in the case of consumer purchases, the choice of forum to the detriment of the consumer is void based on the blacklist. Our lawyers ensure that your dispute clause complies with legal requirements.
What are the most common mistakes in webshop terms and conditions?
In practice, our lawyers consistently observe the same shortcomings regarding webshops. The first is the failure to mention the exceptions to the right of withdrawal that do apply to the product range, allowing consumers to always invoke the right of withdrawal. The second is the absence of information regarding return costs, obliging the webshop to pay the return costs itself. The third is a guarantee of conformity that restricts statutory rights, which is void for consumers. The fourth is the absence of an ODR link when selling to EU consumers. The fifth is the use of the same terms and conditions for B2B and B2C without differentiation. And the sixth is a digital content clause that does not establish explicit consent for the lapsed right of withdrawal, meaning the right of withdrawal remains in effect even after delivery of digital content.
How does it work at MKBjuristen?
After a brief intake, our lawyers map out your product range, your customer groups—consumers, business, or both—and your specific risks. Based on this, we draft general terms and conditions for your webshop that comply with all legal obligations for online sales and minimize your liability risk. We also assess your checkout flow for compliance with pre-contractual information obligations. Do you have existing webshop terms and conditions that you would like to have reviewed? If so, we will assess them for completeness, legal validity, and currency.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Custom solutions per industry and company

Every business operates differently and faces different legal risks. Therefore, we tailor the document to your industry, customers, agreements, and way of working.

Webshops & e-commerce

Focus on online sales, delivery, returns, complaints, payment, digital products, and consumer regulations.

Business services

Attention to the assignment, additional work, liability, payment, termination, and reliance on client information.

Construction, installation & execution

Attention to planning, delivery, warranties, additional work, materials, delays, and liability risks.

Software, SaaS & digital services

Attention to licenses, availability, support, updates, data, intellectual property, and limitation of liability.

Trade, supply & wholesale

Attention to delivery, transport, payment, retention of title, warranties, delivery times, and international agreements.

Consultants, freelancers & advisors

Attention to scope, best efforts obligations, cancellation, payment, liability, and confidential information.


A legal document only has value if it suits your practice. That is why we look not only at the text, but also at how you use the document in your business.

Common mistakes with legal documents

A legal document often seems simple, but small errors can have major consequences later on. In practice, we see that entrepreneurs run the greatest risk when a document does not align well with their business, agreements, or way of working.

  • Using a standard document that does not suit the company
  • Forgot important agreements regarding payment, delivery, liability, or termination
  • Have a document generated without legal review
  • Continuing to use old documents while the company has changed
  • Not knowing how the document should be used correctly in practice

A legal document only prevents problems if it suits your situation. That is why we look not only at the text, but also at your company, agreements, and risks.

Why is a standard document often not enough?

Because a standard document does not take into account your industry, customers, risks, and specific agreements, important provisions may be missing or not align well with your practice.

Can I create a legal document myself using AI?

AI can assist in creating text, but does not independently assess whether the document is legally appropriate, complete, and usable for your business. Legal review therefore remains important.

When do I need to have my document checked?

Have your document checked if your business has changed, you have new customers or services, you have doubts about existing agreements, or the document has not been updated for a long time.

Will I also receive an explanation about the use of the document?

Yes. We explain how to use the document in practice, what to look out for, and which steps are important to prevent disputes afterwards.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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