Custom legal document

Drafting General Terms and Conditions for the Website

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

A template from the internet usually does more harm than good.
Have a lawyer review it and protect yourself against blunders, fines, and bitter consequences.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

Website terms and conditions must make clear what visitors are and are not allowed to do with the website, information, and content. Especially for accounts, downloads, user content, or online services, a standard disclaimer is often not enough

  • For websites, platforms, portals, and online services
  • Attention to terms of use, content, accounts, and liability
  • IP, links, privacy, cookies and user content managed
  • Clear distinction from webshop terms and conditions and SaaS terms and conditions

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise in terms and conditions for websites

Our lawyers and in-house counsel assist entrepreneurs, platforms, online service providers, and website owners with website terms and conditions, privacy statements, cookie policies, webshop terms and conditions, and platform terms and conditions. We examine usage, accounts, content, intellectual property, privacy, cookies, liability, and online sales.

Custom work for your website

A simple business website, knowledge base, portal, community, platform, or website with downloads does not require the same terms and conditions. Therefore, we tailor the terms and conditions to functions, visitors, content, data, and commercial goals.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with websites, platforms, privacy, and e-commerce
  • Focus on IP, liability, privacy, and user content
  • Fixed rates in advance where possible
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise in terms and conditions for websites

Our lawyers and in-house counsel assist entrepreneurs, platforms, online service providers, and website owners with website terms and conditions, privacy statements, cookie policies, webshop terms and conditions, and platform terms and conditions. We examine usage, accounts, content, intellectual property, privacy, cookies, liability, and online sales.

Custom work for your website

A simple business website, knowledge base, portal, community, platform, or website with downloads does not require the same terms and conditions. Therefore, we tailor the terms and conditions to functions, visitors, content, data, and commercial goals.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with websites, platforms, privacy, and e-commerce
  • Focus on IP, liability, privacy, and user content
  • Fixed rates in advance where possible

Reviews (21)

Sharon

The document aligned well with our wishes. They managed to get a stalled negotiation moving again by proposing a smart compromise. The final result meets our high standards 100%.

Can

We required a tailored approach, and that was handled well. The sharpness in the negotiations with our opposing counsel was impressive. A reliable partner striving for perfection in their documents.

Tijn

The speed of action pleasantly surprised us. Communication was always handled through a single point of contact, which prevented confusion. The document was accepted flawlessly by our investors.

Eline

We immediately clicked well with the lawyer who assisted us. We received excellent advice regarding the division of intellectual property rights. Our clients respond positively to the clear general terms and conditions.

Yusuf

The working method was clear from the start. The empathy and understanding of the lawyer made this a very pleasant collaboration. A party that delivers on what it promises on its website.

Stefan

The communication was friendly and professional. The lawyer always maintained an overview, even when the wish list changed in the meantime. The service was professional and personal.

Nour

The personal touch during the initial meeting was a major plus. Every adjustment we wanted was incorporated seamlessly and legally correctly. Everything was delivered neatly and on time.

Priscilla

Good service and a clear working method. A perfect balance was struck between protecting our company and not scaring off customers. These documents will undoubtedly save us a lot of headaches in the future.

Younes

We immediately felt that we were in good hands. It was a relief that our emails were often answered comprehensively within just a few hours. Our customers respond positively to the clear general terms and conditions.

Bianca

The communication was friendly and professional. The advice was not only legally sound but also practically feasible in daily practice. A party that delivers on what it promises on its website.

Koen

Quick response and clear explanation. It was nice that they didn't charge by the hour for a simple extra question. Our business partners were impressed by the professionalism of the contracts.

Amira

There was immediate room for our own input and ideas. They managed to forge an extremely complex joint venture agreement in a short timeframe. It is clear that they have a passion for entrepreneurship.

Walid

The first impression was simply excellent. The service felt personal and reliable. The service was professional and personal.

Dylan

We immediately felt that we were in good hands. The coordination with our accountant went flawlessly and professionally. It is clear that they have a passion for entrepreneurship.

Ahmed

It is pleasant when a party immediately understands the core of the problem. It was nice that we could call in directly if anything was unclear in the draft. Our customers respond positively to the clear general terms and conditions.

Bjorn

The nuances of our business operations were listened to carefully. They immediately recognized where the sensitivities lay within our collaboration. Our business partners were impressed by the professionalism of the contracts.

Manon

They really thought along with our situation. It was nice that they didn't charge by the hour for a simple extra question. Our customers respond positively to the clear general terms and conditions.

Chaimae

Very clear and professional guidance. The lawyer showed great commitment to safeguarding our interests. It is clear that they have a passion for entrepreneurship.

Thomas

Our questions were taken seriously. The key points have been addressed effectively. The final result aligns 100% with our high standards.

Ruben

The process went smoothly and was well-organized. Ample time was taken to discuss the various options and their implications. A party that delivers on what it promises on its website.

Sophie

The start of the collaboration was exceptionally smooth. The language in the contract was modern and clear, without archaic terms. Fantastic value for money for this level of expertise.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

The appropriate terms depend on what your website does and who you are dealing with. Answer the questions below before having the document drafted.

Choice or question Why this matters legally
Do you sell products or services via the site? For sales, in addition to website terms and conditions, you also need sales or webshop terms and conditions with rules regarding ordering, payment, and withdrawal.
Do you target consumers or businesses? Mandatory protection rules apply to consumers; certain exclusions permitted between businesses are invalid towards consumers.
Do you process personal data of visitors? In that case, you must refer to a privacy statement and bring your processing into line with the GDPR.
Do you offer an account, forum, or user content? Then additional rules are needed regarding registration, conduct, moderation, and the removal of content.
Does the site contain third-party content or brands? Then you must arrange the licenses and attribution and clearly define your own rights.
Clauses and provisions

Which elements belong in the general terms and conditions for the website?

A complete set of terms and conditions for your website covers the use, liability, and rights to your content. The components below form the basis; you expand them depending on what your site does.

Provision Relevant to Legal point of attention
Applicability and definitions Always Determines to whom and to what use of the site the terms apply and gives key concepts a fixed meaning.
Permitted use Always Describes what a visitor is and is not allowed to do with the website and the content.
Intellectual property Always Regulates that texts, images, logo, and design belong to you or your licensors and may not be reproduced without permission.
Limitation of liability Always Limits your responsibility for incorrect or incomplete information and for damage caused by the use of the site.
Links to third parties For external references Exclude liability for the content and security of third-party websites to which you refer.
Privacy and cookies When processing data Refers to your privacy and cookie statement, in which you explain the processing of personal data.
Changes to terms and conditions Recommended Grants you the right to modify the terms and conditions and regulates how users are informed thereof.
Applicable law and disputes Always Determines that Dutch law applies and which court has jurisdiction in the event of a dispute.
Use in practice

How do you use this document correctly?

Terms and conditions only apply if a visitor can reasonably be aware of them before using the site. Therefore, follow these steps.

Situation What should you do? Point of attention
Upon publication of the site Place the terms and conditions on a fixed, searchable page with a link in the footer. Users must be able to consult the terms and conditions before using the site.
Before going live Align the terms with your privacy and cookie statement. This is how you avoid conflicting provisions regarding data processing.
When selling via the site Have the customer actively accept the terms of sale during the ordering process. Active acceptance makes the terms and conditions applicable between the parties.
In the event of changes to the site or the law Update the conditions and note the date of the last update. Outdated terms and conditions no longer cover new features or rules.
Common mistakes

Common mistakes

When it comes to website terms and conditions, things often go wrong on the same points. Pay attention to the following.

Wrong Consequence Better approach
Copying standard text from another site The terms and conditions do not suit your activities and may infringe upon the rights of others. Have custom terms and conditions drafted that align with what your site actually does.
Cover sales with website terms only Statutory information and right of withdrawal obligations are not complied with, with the risk of fines and voidable clauses. Draft separate sales or webshop terms and conditions in addition to the general website terms and conditions.
Ignoring consumer protection Unreasonably burdensome clauses are voidable and offer you no protection. Test exclusions against the rules that apply to consumers.
No reference to a privacy statement You do not comply with the information obligation under the GDPR. Include a clear reference to your privacy and cookie statement.
Place terms and conditions in a location where they cannot be found The terms and conditions may not apply because the user could not have known them. Place a permanent link in the footer and make the page freely accessible.
Risk profile

What is your situation and what do you pay attention to?

The appropriate terms and conditions vary by type of website. Do you recognize your situation below?

Risk profile Example Focus in the document
Informative website A site that primarily offers information and news without sales. Emphasize limitation of liability for the content and protection of your content.
Webshop or services sales A site where visitors buy products or services. Combine website terms and conditions with sales terms and conditions, including right of withdrawal and payment rules.
Platform with user content A site where users post content themselves or have an account. Rules of conduct, moderation, and responsibility for user-posted content.
Processing of personal data A site that uses forms, accounts, or tracking. Align the terms and conditions with a GDPR-compliant privacy and cookie statement.
Additional documents

When is this document not enough?

Website terms and conditions cover the use of your site, but not every relationship surrounding it. In these situations, you need additional documents.

Situation Supplementary document Why
Situation Related document Explanation
You have personal data processed by an external party, for example your host or email provider Data Processing Agreement When processing is carried out by a third party, the GDPR requires you to enter into written agreements regarding that processing.
You share confidential information with a developer or supplier of the site Confidentiality Agreement A confidentiality agreement protects your business data when collaborating on the website.
A user does not pay an invoice for services purchased via the site Debt collection You can initiate a debt collection process to collect unpaid invoices.
Explanation of this document

Drafting General Terms and Conditions for the Website, why?

Not every entrepreneur knows exactly what general terms and conditions for a website are, when they are needed, and which risks they must cover. That is why we explain below what this document entails, what to look out for, and why customized legal solutions are important.

What are the terms and conditions for a website?
General terms and conditions for a website — also known as website terms, terms of use, or terms of use — are the standard stipulations that the owner of a website applies to anyone who visits and uses the website. They are not the same as the general terms and conditions for the products or services offered via the website: those terms of sale or service govern the commercial relationship with the customer. The website terms govern the legal relationship between the website owner and the visitor as such: the intellectual property rights to the website content, liability for the information on the website, rules of conduct for using the website, the handling of user-generated content, the linking policy, and the applicability of law. For websites that are exclusively informative — a business website without a webshop or interactive platform — website terms are a shorter document than for websites with accounts, forum functionalities, or upload capabilities. Our legal experts draft website terms for website owners that correctly protect the intellectual property rights to your website content, correctly limit liability for information and external links, establish enforceable rules of conduct for users, and align with your cookie statement and privacy statement.
Why does your website need separate terms and conditions in addition to your general terms and conditions?
This is the most frequently asked question by entrepreneurs getting their legal documents in order for the first time. Your general terms and conditions govern the legal relationship with your customers when purchasing your products or services. Your website terms and govern the legal relationship with anyone who visits your website — including people who never become customers. These two groups overlap but are not identical. A visitor who consults your website for information, copies your content, places a link to your site, or fills out your website forms is bound by your website terms and conditions — even if they do not make a purchase. Conversely, website terms and conditions contain provisions that do not belong in your general terms and conditions of sale: the limitation of liability for incorrect information on the website, the intellectual property declaration regarding website texts and images, and the regulations for external links to other websites. Both documents are necessary and complement each other. For smaller business websites without an online store, the two documents can sometimes be combined into a single set of general terms and conditions — our legal experts will advise you on the most practical structure for your website.
How do you protect the intellectual property on your website content?
the intellectual property declaration is the most valuable provision in their website terms and conditions. All text, images, logos, graphic designs, videos, databases, and other content on your website are protected by copyright — even without a © designation, and even if you wrote the content yourself. Under the Copyright Act, copyright rests with the creator. Your website terms and conditions must explicitly state that all content on the website is the property of the website owner or their licensors, that copying, reproducing, distributing, or making public that content without written permission is prohibited, and that violations result in a claim for damages. Particular attention: stock photos that you have licensed from an image bank are not your intellectual property but that of the photographer or agency — your website terms and conditions may not claim that you are the rights holder of licensed images. Your IP clause must distinguish between content to which you own the rights and content for which you hold licensing rights. Our legal experts draft an IP clause that correctly protects your website content without making claims that you cannot substantiate.
How do you limit liability for information on your website and for external links?
Liability for website information has two sources that your website terms and conditions must address. The first is liability for the accuracy and completeness of the information on your own website. If you publish business advice, technical information, medical or legal information, or financial data on your website, visitors may rely on that information and suffer damage if it is incorrect. Your website terms and conditions must contain a disclaimer: the information on the website is intended solely for general guidance, is not tailored to the specific situation of the visitor, and does not constitute professional advice. The website owner accepts no liability for damage arising from the use of the information on the website without seeking professional advice. The second source is liability for external links. If your website contains links to other websites, you have no control over the content of those sites. Your website terms and conditions must stipulate that external links are provided solely for convenience and that the website owner accepts no liability for the content, accuracy, or security of linked external websites. Our legal experts formulate a limitation of liability that is also legally defensible for consumer visitors.
How do you manage cookies and the privacy statement in relation to your website terms and conditions?
Your website terms and conditions are one of three legal documents that together form the legal framework of your website. The privacy statement — mandatory under Article 13 of the GDPR — informs visitors about the processing of their personal data: which data is collected via contact forms, analytics tools, and other means, for what purpose, on what legal basis, and for how long. The cookie statement informs visitors about the cookies the website places and requests consent for non-essential cookies — analytical cookies, marketing cookies — pursuant to Article 11.7a of the Telecommunications Act. The website terms and conditions are the third document and form the legal basis for the visit. The three documents must be consistent: your website terms and conditions may not state that you share data with third parties if your privacy statement does not mention this. Your website must make all three documents accessible via a link in the footer. Our legal experts ensure a consistent and complete legal package for your website.
How do you manage user behavior and user-generated content?
If your website has interactive features — a contact form, a comment section, a forum, a review platform, or an upload feature — your website terms must establish the rules of conduct for those features. The acceptable use policy prohibits visitors from using the website for illegal purposes, for distributing misleading or harmful content, for posting spam, or for carrying out technical attacks on the website. With regard to user-generated content — reviews, comments, uploads — by posting content, the visitor grants the website owner a license to display, edit, and remove that content on the website. The website owner is not liable for user-posted content but has the right to remove content that violates the website terms or that is harmful, untrue, or infringing. If your website qualifies as a user-generated content platform within the meaning of the Digital Services Act, additional moderation obligations and a formal complaints procedure apply. Our legal experts assess whether the DSA applies to your website and incorporate the required provisions.
How do you make your website terms enforceable for every visitor?
The biggest practical challenge with website terms and conditions is enforceability: visitors rarely "accept" website terms explicitly—they visit the website and the terms are hidden in the footer. For purely informational websites, a link in the footer on every page is sufficient to make the terms applicable: the visitor could reasonably have become aware of where to find them. For websites where visitors perform actions—filling out a form, creating an account, making a purchase—an active act of acceptance is stronger: a checkbox or a button with the text "By submitting this form, I agree to the website terms and conditions" with a hyperlink to the full text. When creating an account, a mandatory checkbox during registration is the most enforceable method. Your website terms and conditions must state a version date and a procedure for changes: registered users are informed of substantial changes. Our legal experts advise you on the enforceability structure that suits the type of website you have.
How does it work at MKBjuristen?
After a brief consultation regarding your website, interactive features, and the nature of your business, our legal experts draft website terms and conditions that correctly protect the intellectual property rights of your website content, properly limit liability for information and external links, establish enforceable user conduct rules, and are consistent with your privacy policy and cookie policy. We deliver the complete legal triptych—website terms and conditions, privacy policy, and cookie policy—as an integrated package, ensuring your website is covered on all legal fronts.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Customization per website function

Not every website faces the same legal risks. Therefore, we do not create generic website terms and conditions, but tailor them to usage, accounts, content, data, and online functionality.

Company website

Attention to information, disclaimer, IP, contact forms, privacy, and liability.

Portal or member area

Focus on accounts, access, passwords, blocking, data, and termination.

Community of reviews

Focus on user content, moderation, prohibited content, rights, and complaints.

Downloads and templates

Attention to usage rights, prohibition of copying, resale, and liability.

Knowledge base or advice website

Attention to current events, no personal advice, use of sources, and liability.

Website with sales function

Attention to the difference between website terms, webshop terms, and service terms.


General terms and conditions for a website must align with what visitors can actually do. Therefore, we look at information, accounts, downloads, user content, privacy, cookies, IP, and liability.

Common mistakes in website terms and conditions

Things often go wrong on websites because terms and conditions, privacy statement, cookie policy, and terms of sale are used interchangeably.

  • Use only a short disclaimer
  • Confusing the privacy statement and general terms and conditions
  • Do not include rules for accounts or user content
  • Forgotten intellectual property on texts, images, and downloads
  • Do not distinguish between website and webshop
  • Limiting liability for information too absolutely or too vaguely
  • Do not restrict external links, tools, and embedded content
  • Do not display terms and conditions or do not link them to account registration

Draft general terms and conditions for your website properly and prevent unnecessary problems in the future. Good website terms clarify how visitors may use your website, information, content, accounts, and downloads.

Are general terms and conditions mandatory for a website?

Not always, but they are highly recommended for accounts, downloads, user content, platforms, paid access, or important information.

Is a disclaimer enough for my website?

Often not. A disclaimer is usually more limited than full website terms and conditions.

Do website terms replace a privacy statement?

No. Privacy and cookies must be managed separately in a privacy statement and cookie policy.

Do I need different terms and conditions for a webshop?

Yes. For online sales, webshop terms and conditions are required with rules regarding payment, delivery, withdrawal, returns, and warranty.

Can MKB Juristen review existing website terms and conditions?

Yes. We check, among other things, terms of use, accounts, content, IP, privacy, cookies, links, liability, and online sales.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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