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Drafting General Terms and Conditions for companies in the finishing industry

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Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

In finishing work, the existing situation is often decisive for the result. Conditions must therefore clarify which substrate, tolerances, drying times, material choices, and delivery criteria apply

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About us

Our expertise in general terms and conditions for finishing work

Our lawyers and in-house counsel assist finishing companies, plasterers, flooring companies, ceiling and wall companies, painters, and tilers with general terms and conditions, construction contracts, and subcontracting.

Custom solutions for your practice

A plasterer, flooring company, ceiling and wall company, or finishing company does not need the same terms and conditions. Therefore, we tailor the terms and conditions to your work, client type, materials, construction schedule, and risks.

Our facts

  • Active since 2001
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  • Tailored legal solutions for entrepreneurs
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Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

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Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

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  • Delivered within 5 working days, express delivery possible

About us

Our expertise in general terms and conditions for finishing work

Our lawyers and in-house counsel assist finishing companies, plasterers, flooring companies, ceiling and wall companies, painters, and tilers with general terms and conditions, construction contracts, and subcontracting.

Custom solutions for your practice

A plasterer, flooring company, ceiling and wall company, or finishing company does not need the same terms and conditions. Therefore, we tailor the terms and conditions to your work, client type, materials, construction schedule, and risks.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Fixed rates in advance where possible
  • Tailored legal solutions for entrepreneurs
  • Attention to practical usability

Reviews (21)

Safae

The direct contact and the absence of hidden costs were the deciding factors. We were also able to ask questions after the initial consultation. Fantastic value for money for this level of expertise.

Maysa

A very smooth onboarding as a new client. Throughout the process, we were constantly kept well informed of the progress. Our business partners were impressed by the professionalism of the contracts.

Sophie

The start of the collaboration was exceptionally smooth. The language in the contract was modern and clear, without archaic terms. Fantastic value for money for this level of expertise.

Marco

I couldn't see the wood for the trees, but the first meeting immediately provided clarity. The documents were neatly formatted and delivered directly in our house style. Everything was delivered properly and on time.

Burak

The communication was smooth and professional. A perfect balance was struck between protecting our business and not deterring customers. The end result aligns 100% with our high standards.

Ali

Good service and a clear working method. Ample time was taken to discuss the various options and their implications. Fantastic value for money for this level of expertise.

Nikki

Quick response and clear explanation. The contact was approachable and professional. It is clear that they have a passion for entrepreneurship.

Anas

The intake felt like a genuine consultation rather than a sales pitch. The agreements were properly honored. The service was professional and personal.

Finn

The personal touch during the initial meeting was a major plus. The revisions were spot-on every time and required virtually no correction on our part. A company that delivers on what it promises on its website.

Manon

They really thought along with our situation. It was nice that they didn't charge by the hour for a simple extra question. Our customers respond positively to the clear general terms and conditions.

Sam

It was nice that potential pitfalls were proactively considered. We exchanged quite a few emails, but the responses remained quick and helpful. The quality fully met our expectations.

Mila

Communication was direct and efficient, exactly what we were looking for. They provided a watertight confidentiality agreement that perfectly suited our innovations. The end result aligns 100% with our high standards.

Freek

We were given the space to tell our entire story without being interrupted. The process was completely digital and frictionless, which saved us a lot of time. The quality fully met our expectations.

Jessica

They acted quickly and worked meticulously. The sharpness in the negotiations with our opposing counsel was impressive. It is clear that they have a passion for entrepreneurship.

Hassan

Our assignment was accepted with great enthusiasm and professionalism. The expertise in the field of privacy and GDPR was clearly evident and up-to-date. Our business partners were impressed by the professionalism of the contracts.

Zoe

The lawyer took a practical approach with our company. The fixed price upfront instilled confidence. These documents will undoubtedly save us a lot of headaches in the future.

Ronald

The intake felt like a real consultation rather than a sales pitch. They provided fantastic input on how we could keep the document commercially friendly. A reliable partner striving for perfection in their documents.

Jesse

We came in with a vague idea, but were immediately presented with concrete steps. The document was legally well-substantiated. The final result aligns 100% with our high standards.

Yusuf

The working method was clear from the start. The empathy and understanding of the lawyer made this a very pleasant collaboration. A party that delivers on what it promises on its website.

Julia

A very smooth onboarding as a new client. The lawyer showed great commitment to safeguarding our interests. The quality fully met our expectations.

Daphne

The direct contact and the absence of hidden costs were the deciding factors. It felt like we had an in-house corporate counsel for the duration of the project. These documents will undoubtedly save us a lot of headaches in the future.

Meet our office

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Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

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Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

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You will receive a legal document that is practical and aligns with the agreements you wish to make.

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The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

The appropriate conditions depend on the type of finishing work you perform and who you work for. The questions below determine which provisions need to be given greater emphasis.

Choice or question Why this matters legally
What type of finishing work do you perform? Plasterwork, floors, system walls, ceilings, or tiling each have their own risks regarding the substrate, drying time, and aesthetics.
Do you work for consumers or for business? Mandatory rules apply to consumers, meaning that exclusions can be unreasonably burdensome more quickly than in business relationships.
Do you work as a main contractor or a subcontractor? As a subcontractor, you must take into account the terms and schedule of the main contractor.
How does your invoicing work? If you work with installments, advance payments, or a lump sum payment, payment and suspension provisions must align with this.
Do you provide a warranty on your work? The scope and duration of your warranty determine how you formulate liability and repair.
Clauses and provisions

Which elements belong in general terms and conditions for finishing companies?

The components below form the core of usable conditions for finishing work. They align with your quotation, site inspection, and handover, and distribute the risks associated with plastering, flooring, wall, and finishing work.

Provision Relevant to Legal point of attention
Applicability and provision With every quotation and order Stipulate that your terms and conditions apply and those of the client are excluded, and make them known in advance.
Description of the work Per assignment Specify which activities, surfaces, materials, and finishes are included in the price and which are not.
Substrate and preparation Before the start Make a reservation regarding moisture, flatness, cracks, and defects in the existing substrate.
Additional and reduced work During execution Rule that deviations are confirmed in writing and may be charged separately.
Delivery and repair Upon completion Determine how delivery will be made, within what timeframe defects are to be reported, and how repair points are handled.
Liability and warranty Always Limit your liability, exclude consequential damages, and define the scope of the warranty on your work.
Payment and retention of title Upon invoicing Rules regarding payment terms, installment invoicing, interest, collection costs, and suspension in case of non-payment.
Force majeure and planning In case of delay Determine that weather influences, drying time, or delivery problems do not constitute an attributable deficiency.
Use in practice

How do you use this document correctly?

Terms and conditions are only effective if they have been declared applicable in a timely manner and made available to the customer. The moments listed below determine their validity.

Situation What should you do? Point of attention
With the quotation Refer to the terms and conditions and attach them or state where they can be found. In this way, they were agreed upon in advance and not imposed unilaterally.
During on-location filming Document the substrate, moisture, and visible defects with photos. This supports your reservations in the event of a later discussion regarding the result.
For additional work Confirm extra work in writing before you carry it out. Without confirmation, payment for extra preparation often fails to materialize.
Upon delivery Review the work and note any points for correction. Documented delivery prevents later complaints about work that has already been accepted.
Common mistakes

Common mistakes

Disputes often arise during the finishing phase because the client expects a perfect finished result, whereas the substrate, drying time, and material behavior influence the outcome. These are the errors you see most frequently in practice.

Wrong Consequence Better approach
Do not provide conditions in advance The customer may invalidate the terms and conditions, and your exclusions may lapse. Provide them with or before the quotation and record this.
Do not assess or record subsurface Defects in the existing subsurface are attributed to you. Make a written reservation and document the condition in advance.
Agree on additional work verbally Additional preparation or repair remains unpaid. Always confirm additional work in writing before execution.
Unlimited aesthetic result guarantee Normal differences in color, scratches, or shrinkage result in free repair claims. Describe which deviations are professional and acceptable.
No payment and suspension arrangement You continue delivering while invoices are outstanding and bear the risk. Rules regarding payment terms, interest, collection costs, and suspension in case of non-payment.
Risk profile

What is your situation and what do you pay attention to?

Finishing work is a broad concept. A plasterer, floor layer, wall and ceiling installer, or tiler each faces different risks. Tailor your terms and conditions to the type of work.

Risk profile Example Focus in the document
Stucco and plasterwork Work on walls and ceilings depends heavily on the substrate and drying time. Reservation regarding moisture, cracks, flatness, and curing time.
Floors and cast floors Leveling and finishing floors at risk of shrinkage and discoloration. Substrate moisture content, shrinkage, color difference, and load-bearing capacity.
Walls and ceilings Installation of partition walls and suspended ceilings. Dimensions, connections, construction sequence and work of other parties.
Tiling and finishing work Tiling and finishing where aesthetics weigh heavily. Pattern, jointing, color nuance, and acceptance of professional deviations.
Additional documents

When is this document not enough?

General terms and conditions govern the standard agreements. For larger projects, subcontracting, or structural cooperation, a supplementary document is required.

Situation Supplementary document Why
You are carrying out a large-scale finishing project Construction contract Specify work, price, schedule, completion, additional work, and warranties on a project-specific basis.
You work structurally with a fixed partner Cooperation Agreement Rules regarding the division of roles, exclusivity, costs, and termination of the collaboration.
Your customer is not paying invoices Debt collection Have outstanding debts collected professionally and effectively.
Explanation of this document

Drafting General Terms and Conditions for companies in the finishing industry: why?

Not every entrepreneur knows exactly what general terms and conditions for finishing companies are, when you need them, and which risks they must cover. That is why we explain below what this document entails, what you should look out for, and why customized legal terms are important.

What are the general terms and conditions for a finishing company?
General Terms and Conditions for finishing work are the standard clauses applied by a finishing company to all assignments in the finishing phase of a construction project: tiling, flooring, ceiling finishing, system walls and suspended ceilings, plastering and rendering, painting, screeds, drywall, fire-resistant partitions, and window frame finishing. Finishing work is the collective term for all activities that take place after the structural work is completed — the finishing that makes the building habitable or usable. Finishing companies typically work as subcontractors to a main contractor or as direct contractors for the renovation and remodeling of existing buildings. They operate in a sector with specific liability risks: finishing defects that only become visible upon delivery or later, unsuitable substrates after the structural phase, risks of concurrent liability with other finishing parties at the same location, and dependence on payments via the main contractor. Well-drafted General Terms and Conditions are the legal foundation for every assignment for a finishing company. Our legal experts draft general terms and conditions for finishing companies that correctly limit liability for finishing defects and unsuitable substrates, watertight establish the regulations for additional work in the event of structural setbacks, formulate the guarantee on finishing work in accordance with industry standards, protect the payment arrangement within the contracting chain, and formalize the handover procedure.
How do you handle liability for finishing defects and unsuitable substrates?
Liability for finishing defects presents a particular complexity in the finishing sector because the quality of the finishing work depends heavily on the condition of the substrate prepared by others—the main contractor or other subcontractors. A tiler laying tiles on an uneven screed, a painter painting on cracked plasterwork, a floor layer installing laminate on a damp substrate—in each of these situations, the question of who is liable for the defective end result is complex. Your General Terms and Conditions must structure the liability provisions on three levels. First, the substrate inspection obligation: theSecondly, liability for progress:if the finishing company issued a written warning at the start of the project regarding an unsuitable substrate but instructed the client or main contractor to proceed nonetheless, the finishing company's liability for defects demonstrably resulting from the unsuitable substrate lapses. Thirdly, concurrent liability samenloop­aansprakelijkheidif multiple finishing parties are working at the same location and a defect has arisen due to the interaction of the work of multiple parties — cracking caused by shrinkage of the plasterwork affecting the tiling — the distribution of liability depends on the sequence and nature of the work. Your General Terms and Conditions must address concurrent liability and require the client to appoint a coordinator to monitor the sequence of finishing work. Our legal experts formulate a liability structure that reflects the reality of layered finishing practice.
How do you handle the additional work arrangement for construction setbacks during the finishing phase?
Structural setbacks during the finishing phase are inherent to finishing companies — the structural work is rarely perfect, and the finishing phase reveals those imperfections. A screed that is not level enough for the chosen floor covering, a wall so irregular that extra preparatory work is required, construction tolerances that complicate the dimensioning of system walls, unexpected pipe runs that cross the planned finishing structure, or a structural structure that is completed later than planned, disrupting the finishing schedule — any of these situations leads to additional costs or delays. Your General Terms and Conditions must specify the rules for additional work by category. In the case of an unsuitable substrate: the repair or preparation of the substrate to the required level constitutes additional work that is quoted separately. In the case of dimensional deviations in the structural work: deviations from the dimensions specified in the drawings that require additional adjustment work constitute additional work. Regarding planning techniques: if the finishing phase is delayed due to circumstances not attributable to the finishing company — delayed clearance of the work site, delays by preceding contractors — the finishing company is entitled to compensation for stagnation costs for available but undeployable personnel and equipment. Your General Terms and Conditions must clearly define the procedure for additional work and compensation for stagnation costs so that your margin remains protected during a disrupted construction process. Our legal experts formulate an additional work regulation that aligns with construction practice.
How do you arrange the warranty on finishing work?
The warranty on finishing work varies by type of work and depends directly on the suitability of the substrate on which the finishing work is applied. Your General Terms and Conditions must specify the warranty structure per finishing category. For tiling: a two-year warranty on tiles coming loose as a result of incorrect bonding or insufficient joint width, provided the substrate was suitable at the start of work. For system walls and suspended ceilings: a two-year warranty on structural defects resulting from an installation error. For screeds: a two-year warranty on loosening and shrinkage cracks exceeding the NEN standard resulting from a processing error, provided the screed was not loaded prematurely. For painting: a one to two-year warranty on paint flakes and peeling paint resulting from an application error on a suitable substrate. The warranty lapses in the event of: unauthorized repair by third parties, abnormal loading or use, damage caused by structural defects in the structural shell that were not present at the start of work, and non-compliance with the usage and maintenance instructions. A particular point of attention in new construction: shrinkage cracks in new plasterwork, minor gap formation at joints, and minimal irregularities in screeds are inherent to the materials and the construction process — your General Terms and Conditions must specify tolerances in accordance with NEN standards and KOMO guidelines to prevent disputes regarding perfection requirements. Our legal experts draft a warranty clause that aligns with industry standards.
How do you protect your payment position as a subcontractor in the construction supply chain?
As a subcontractor to a main contractor, you are dependent on payment through the chain: you work for the main contractor, who is paid by the client, who pays when he has the funds and is satisfied. This chain payment risk is a structural cash flow threat for finishing companies. Your General Terms and Conditions must protect your payment position on multiple levels. Firstly, a separate payment term: your invoice is payable within fourteen days of the invoice date, regardless of whether the main contractor has already received payment from his client. A pay-when-paid clause is generally permitted in B2B relationships, but your General Terms and Conditions may stipulate that this clause applies only for a maximum payment period of thirty days — after which payment is due regardless of the client's payment status towards the main contractor. Secondly, a right of suspension: in the event of payment arrears of more than fourteen days, the finishing company has the right to cease work following written notice. Thirdly, the direct claim against the client: pursuant to Article 7:767 of the Dutch Civil Code, a subcontractor has a direct claim against the client of the main contractor under certain circumstances — your General Terms and Conditions must describe the procedure for exercising that right. Fourthly, the retention of title on delivered but unprocessed materials. Our legal experts formulate a payment structure that protects your cash flow in the construction chain.
How do you arrange the delivery procedure and the 5% deposit?
The handover is the most legally critical moment for finishing companies: it determines when the risk of the work passes to the client, when liability for visible defects lapses if they have not been reported, and when the final payment becomes due. Your General Terms and Conditions must formalize the handover procedure. The handover agreement: the finishing company invites the client or the main contractor in writing for the handover at a specific time. The walkthrough: both parties walk through the work together and record defects in a written report. The minor defects clause: defects that do not prevent commissioning — minor finishing details, cosmetic imperfections — do not prevent the handover but are included in a list of compliance points with a repair schedule. The 5% deposit: in the event of a handover with minor defects, the client may, pursuant to Article 7:768 of the Dutch Civil Code, deposit a maximum of five percent of the contract sum with a notary as security for repair. Your General Terms and Conditions must explicitly stipulate the procedure for the deposit and its release: the deposit is released as soon as the points of compliance have been rectified and accepted by the client. Our legal experts draft a delivery procedure that protects your right to the final payment.
How does it work at MKBjuristen?
After a brief intake regarding the type of finishing work you perform, your position in the chain — main contractor or subcontractor — and your client portfolio, our legal experts draft general terms and conditions for your finishing company that correctly limit liability for finishing defects and unsuitable substrates, watertightly establish the rules for additional work in the event of structural setbacks, formulate the guarantee on finishing work in accordance with industry standards, protect your payment position in the chain, and formalize the handover procedure. Do you already have general terms and conditions? If so, we check them for completeness, compliance with NEN standards and KOMO guidelines, and legal validity for both main contractors and private clients.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
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Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Tailored solutions for each situation

Not every finishing company faces the same risks. Therefore, we do not draft general terms and conditions for finishing work generically, but tailored to the work, materials, substrate, schedule, and client type.

Stucco & plasterwork

Attention to the substrate, cracks, moisture, flatness, drying time, delivery, and warranty.

Flooring & leveling

Attention to moisture content, substrate, shrinkage, color, load, maintenance, and use.

Walls & ceilings

Attention to dimensions, construction, panels, fire resistance, joints, and delivery.

Painting & finishing

Attention to substrate, weather influence, color, layer thickness, wear, and maintenance.

Renovation & existing buildings

Attention to hidden defects, dust, occupants, access, planning, and damage.

Project completion & subcontracting

Attention to main contractor, construction planning, ranking, payment, penalties, and liability.


General terms and conditions for finishing work must take into account the substrate and construction practices. Therefore, we consider materials, moisture, drying time, planning, additional work, completion, warranty, and damage caused by third parties.

Common mistakes in general terms and conditions for finishing work

Discussions often arise during finishing because the client expects a perfect finished result, whereas the substrate, drying time, construction schedule, or material behavior influence the outcome.

  • Make no reservation regarding subsurface and hidden defects
  • Do not control drying time, humidity, and temperature
  • Do not confirm additional work due to extra preparation in writing
  • Do not define aesthetic tolerances such as color, seams, and flatness
  • Failure to document delivery and repair points
  • Warranty formulated too broadly regarding performance, shrinkage, or misuse
  • Failure to delineate damage caused by third parties or other construction parties
  • Do not reject the purchasing terms of the contractor or client

Draft general terms and conditions for finishing work properly to prevent unnecessary problems in the future. Good conditions prevent disputes regarding the subsurface, materials, planning, additional work, completion, warranty, and payment.

Are general terms and conditions mandatory for finishing companies?

No, but they are highly recommended because they record agreements regarding the subsurface, materials, schedule, additional work, completion, warranty, and liability.

Can I make a reservation regarding the subsurface?

Yes, that is precisely important. The quality of the substrate, moisture, and existing construction has a major influence on the result.

How do I arrange additional work during the finishing phase?

Document when extra preparation, repairs, modifications, or additional meters constitute extra work, and confirm this in writing.

What is covered under the warranty upon completion?

That depends on the agreements. Distinguish between own work, materials, building operation, moisture, wear and tear, and misuse.

Can MKB Juristen review existing terms and conditions for my finishing company?

Yes. We check, among other things, the subsurface, materials, planning, completion, additional work, warranty, payment, and liability.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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