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Drafting General Terms and Conditions for Cleaning Companies and Window Cleaning

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Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
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Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

For cleaning and window cleaning, it must be clear which work is performed on which object, how often, with what access, and under what safety conditions. Damage, complaints, and work at height, in particular, require strict agreements

  • For cleaning companies, window cleaners, and facility service providers
  • Attention to objects, frequency, access, keys, and planning
  • Safety, work at height, complaints, damage, and liability regulated
  • Practical for quotations, periodic contracts, and work orders

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About us

Our expertise in general terms and conditions for cleaning companies and window cleaning

Our lawyers and in-house counsel assist cleaning companies, window cleaners, HOA cleaners, and facility service providers with general terms and conditions, cleaning contracts, service agreements, and key protocols. We examine objects, frequency, access, materials, safety, complaints, damage, payment, and liability.

Custom solutions for your cleaning company

An office cleaner, window cleaner, HOA cleaner, specialist cleaner, or facility service provider does not require the same terms and conditions. Therefore, we tailor the terms and conditions to your properties, activities, personnel, safety, and risks.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with service provision, facilities, and liability
  • Attention to access, safety, complaints, damage, and payment
  • Fixed rates in advance where possible
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
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from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise in general terms and conditions for cleaning companies and window cleaning

Our lawyers and in-house counsel assist cleaning companies, window cleaners, HOA cleaners, and facility service providers with general terms and conditions, cleaning contracts, service agreements, and key protocols. We examine objects, frequency, access, materials, safety, complaints, damage, payment, and liability.

Custom solutions for your cleaning company

An office cleaner, window cleaner, HOA cleaner, specialist cleaner, or facility service provider does not require the same terms and conditions. Therefore, we tailor the terms and conditions to your properties, activities, personnel, safety, and risks.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with service provision, facilities, and liability
  • Attention to access, safety, complaints, damage, and payment
  • Fixed rates in advance where possible

Reviews (21)

Hamza

We had never hired a lawyer before, but this was a very pleasant first experience. The personal involvement made us feel truly supported. The end result aligns 100% with our high standards.

Wim

They acted quickly when we indicated that there was a sense of urgency. The document was clearly aligned with our working method. The document was accepted flawlessly by our investors.

Tobias

The promise of a quick start-up was absolutely fulfilled. The lawyer managed to strike exactly the right balance between legal density and readability. A party that delivers on what it promises on the website.

Linda

We needed a tailored solution, and that was handled well. We found the telephone intake particularly valuable. Our customers are responding positively to the clear general terms and conditions.

Nathalie

There was immediate room for our own input and ideas. The explanation made the document understandable. Our business partners were impressed by the professionalism of the contracts.

Jasper

The commitment to our case was palpable from the very first minute. They considered not only preventing disputes but also their practical solutions. The service was professional and personal.

Emre

Action was taken quickly and work was carried out meticulously. The discussion regarding specific non-compete clauses was handled very professionally. Our clients respond positively to the clear general terms and conditions.

Nordin

We were in a contentious situation, but the calm start defused the tension. The continuous thinking from the entrepreneur's perspective was a breath of fresh air. These documents will undoubtedly save us a lot of headaches in the future.

Mariska

Our questions were taken seriously. The document was essentially ready for use after the first round of corrections. The quality fully met our expectations.

Sophie

The start of the collaboration was exceptionally smooth. The language in the contract was modern and clear, without archaic terms. Fantastic value for money for this level of expertise.

Moad

We were immediately reassured after a worrying situation. The proactive attitude while waiting for feedback from our counterparty was very pleasant. The quality fully met our expectations.

Joost

We urgently needed a lawyer and were helped immediately. We appreciated the honesty when it turned out that a specific request of ours was legally unfeasible. A party that delivers on what it promises on its website.

Houda

We quickly received the right guidance in a legal landscape unfamiliar to us. Our questions were answered calmly and clearly. The quality fully met our expectations.

Charlotte

The process started immediately after our agreement, without delays. Legal jargon was avoided where possible or explained in plain language. Everything was delivered neatly and on time.

Marloes

We urgently needed a lawyer and were helped immediately. The draft was provided with helpful notes in the margin for clarification. Everything was delivered neatly and on time.

Soraya

Quick response and clear explanation. The clarity of the penalty clauses leaves no room for interpretation. Our customers respond positively to the clear general terms and conditions.

Ilham

The document aligned well with our wishes. They flawlessly managed to expose the pain points in our current contract. The quality fully met our expectations.

Mark

The consultation provided immediate clarity. The price-quality ratio was good. The service was professional and personal.

Caroline

From the very first moment, we felt heard. The guidance during the drafting of the general terms and conditions was invaluable. It is clear that they have a passion for entrepreneurship.

Sofiane

We were given the space to tell our entire story without being interrupted. The proactive approach went beyond just the legal framework; the business side was also addressed. Our business partners were impressed by the professionalism of the contracts.

Ikram

The process started immediately after our agreement, without delays. The fee structure was transparent, so we knew exactly where we stood during the process. The document was flawlessly accepted by our investors.

Meet our office

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Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

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We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

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Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

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You will receive a legal document that is practical and aligns with the agreements you wish to make.

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The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

A few choices determine which provisions you include and how strict they may be. Take your client base and the nature of your work into account when making these choices.

Choice or question Why this matters legally
Do you work for companies or for consumers? Stricter rules apply to consumers: certain clauses are prohibited or presumed unreasonably burdensome (the black and grey lists), meaning you can limit your liability to a greater extent.
Do you provide one-off work or ongoing subscriptions? For periodic contracts, duration, tacit renewal, and termination are important; for one-off assignments, the emphasis is on quotation, delivery, and payment.
Do you work at height or with hazardous equipment? Window cleaning at height and the use of cleaning agents increase the risk of damage, which places stricter demands on your liability and safety regulations.
Would you like to limit your liability to a specific amount? You can link liability to the invoice amount or the insurance coverage; however, this must remain reasonable, otherwise the limitation will not hold up.
Does the customer have their own terms and conditions of purchase? With business clients, a battle of forms can arise; a clear precedence clause prevents the client's terms and conditions from applying.
Clauses and provisions

Which elements belong in the general terms and conditions for cleaning companies and window cleaning?

The components below form the core of general terms and conditions for the cleaning and window cleaning industry. Exactly which provisions you need depends on your activities and your clientele (business or private).

Provision Relevant to Legal point of attention
Applicability and provision Always Specifies to which assignments the terms and conditions apply and how you provide them to the client in advance; without proper provision, they are voidable.
Description of work and additional work Always Specifies what constitutes regular cleaning or window cleaning work and when additional work is charged separately.
Price, invoicing and payment Always Regulates rates, price indexation, payment terms, and consequences of late payment, such as interest and collection costs.
Liability and insurance Always Limit your liability for damages to a reasonable amount and refer to your business liability insurance.
Execution, access and key management Often Makes agreements regarding access to the premises, the use and safekeeping of keys, and the presence of client personnel during the work.
Complaints and recovery period Often Requires the customer to report complaints within a time limit and gives you the opportunity to rectify the work yourself first.
Duration, notice and early termination For subscriptions Regulates the duration, tacit renewal, and notice period of periodic cleaning contracts.
Acquisition of staff and competition Sometimes Protects you against the direct poaching of your cleaning staff by the client.
Use in practice

How do you use this document correctly?

General terms and conditions only work if you use them at the right times and in the right way. Follow the steps below.

Situation What should you do? Point of attention
Before or at the conclusion of the agreement Provide the terms and conditions or send them along with the quotation Only terms and conditions provided in a timely manner are valid; sending them afterwards is too late and renders them voidable.
In every quotation and on every invoice Explicitly refer to the applicability of your terms and conditions This prevents the customer from claiming that he did not know or did not accept the terms and conditions.
With a new version Inform existing customers and hand out the new version again A revised version does not automatically apply; customers must have received the current terms and conditions.
In case of a complaint or damage Follow the internal complaints and liability procedure set out in the terms and conditions By following your own procedure, you retain your right to redress and your limitation of liability remains intact.
Common mistakes

Common mistakes

In practice, things often go wrong on a few points. Avoid these mistakes to ensure that your terms and conditions actually provide protection.

Wrong Consequence Better approach
Mention conditions only on the invoice The terms and conditions were not provided in a timely manner and may be annulled Provide the terms and conditions with the quotation or when concluding the agreement.
Use the same terms and conditions for businesses and consumers Towards consumers, some clauses are unreasonably burdensome and invalid Create a separate or customized set of terms and conditions for consumer customers.
Completely exclude liability Exclusion that goes too far does not hold up and sometimes disappears completely Limit liability to a reasonable amount linked to the invoice or insurance.
Do not include a complaint period and a rectification period The customer may lodge complaints without limitation and immediately demand compensation or dissolution Include a reasonable reporting period and give yourself the chance to recover first.
Failing to properly arrange tacit renewal In consumer contracts, the renewal may be void or terminable Align the extension and notice period with the statutory rules for continuous contracts.
Risk profile

What is your situation and what do you pay attention to?

Depending on your situation, the points of attention differ. Identify your own position below.

Risk profile Example Focus in the document
Window cleaning at height You work with ladders, aerial work platforms, or from facades Safety agreements, liability for damage to the facade and glass, and appropriate insurance.
Cleaning with key management You enter premises outside opening hours with keys or access codes Agreements regarding key safekeeping, alarm, liability in the event of burglary, and handling of discovered damage.
Ongoing contract with a company You provide periodic cleaning work at fixed times Duration, termination, price indexation, and a clear demarcation of regular work versus additional work.
One-off assignment for a consumer You are carrying out a one-off cleaning or window cleaning job for a private individual Clear quotation, delivery, complaint period, and clauses that respect consumer regulations.
Additional documents

When is this document not enough?

General terms and conditions govern the basis of your services, but do not cover every situation. In the following cases, you require an additional document or service.

Situation Supplementary document Why
Situation Related document Explanation
You work structurally with another cleaning company or subcontractor Cooperation Agreement Records the agreements between the collaborating parties, separate from the terms and conditions for the end customer.
You process personal data on behalf of your customer, for example via access systems Data Processing Agreement Regulates the mandatory agreements regarding data processing under the GDPR when you process personal data for the customer.
A customer does not pay your invoices despite reminders Debt collection You engage collection services for the actual collection of outstanding invoices.
Explanation of this document

Drafting General Terms and Conditions for Cleaning Companies and Window Cleaning, why?

Not every entrepreneur knows exactly what general terms and conditions for cleaning companies and window cleaning are, when you need them, and which risks they must cover. That is why we explain below what this document entails, what you should look out for, and why customized legal frameworks are important.

What are the general terms and conditions for a cleaning company?
General Terms and Conditions for cleaning companies are the standard clauses applied by a cleaning or facility service company in all agreements with its clients: regular office cleaning, industrial cleaning, window cleaning, carpet and floor renovation, specialist cleaning following emergencies, and cleaning upon handover of a property. They establish rights and obligations that are not exhaustively listed in the individual contract: liability for damage to the client's property during cleaning work, quality standards and the complaints procedure, the handling of keys and access codes, the use of subcontractors, the payment and termination arrangements, and compliance with the labor law obligations imposed by the Cleaning and Window Cleaning Industry CLA. Cleaning companies operate in a sector characterized by structurally high labor intensity, direct exposure to clients' property, and an industry-wide CLA that imposes far-reaching labor law obligations that impact the contractual relationship with clients. Our legal experts draft general terms and conditions for cleaning companies that correctly limit liability for property damage, watertight establish the key and access procedure, protect your revenue stability through a termination policy, and correctly address CLA delivery obligations in tenders.
How do you handle liability for property damage during cleaning work?
Liability for property damage is the most frequent source of disputes for cleaning companies. A broken screen, a damaged floor, a fallen work of art, or a chemical reaction between cleaning agents and a surface — cleaning staff work in direct contact with the client's property on a daily basis. Your general terms and conditions must specify the liability arrangements per type of damage. Liability is limited to damage demonstrably caused by an attributable fault of the cleaning staff. Damage to fragile or special objects — works of art, antiques, electronics, glassware — is only the responsibility of the cleaning company if the client expressly designated those objects as requiring special treatment at the start of the agreement and the cleaning company received specific instructions. Your general terms and conditions must stipulate a reporting obligation for special objects : the client is obliged to report in writing at the start of the contract which objects require special attention. In the absence of such notification, the cleaning company's liability for damage to those objects lapses. Consequential damage — business interruption, loss of revenue due to damaged equipment — is expressly excluded for business clients. The maximum amount of liability is limited to the annual contract value or the amount of the business liability insurance. Our legal experts formulate a liability structure that reflects the reality of cleaning practice.
How do you arrange a watertight key and access procedure?
Cleaning companies typically hold keys, access cards, or access codes for their clients' locations. This constitutes a special position of trust that must be carefully regulated contractually. Your general terms and conditions must contain the following elements: A registration obligation: the cleaning company registers which employees possess which keys or access codes, and the client receives an overview of this registration. A retention obligation: keys are stored in accordance with the cleaning company's security standard and are not taken to private addresses. A loss policy: in the event of the loss of a key or access card, the cleaning company informs the client immediately and bears the replacement costs up to a maximum amount. Liability for damage resulting from the loss of keys—burglary, unauthorized access—is limited to the maximum amount of the liability insurance. A return obligation at the end of the agreement: all keys and access cards are returned no later than the last working day, accompanied by a protocol for confirmation of receipt. Our legal experts draft a key and access procedure that legally safeguards the relationship of trust.
How do you manage the quality standards and the complaints procedure?
The quality of cleaning services is subjective and therefore a potential source of endless discussion if it is not objectively documented. Your general terms and conditions must describe the quality standard against which the cleaning company can be assessed: the service meets the requirements set out in the work description and the cleaning plan attached to the agreement. Cleaning results are assessed using objective measurement methods — visual inspection, ATP measurement in hygienically critical areas — and the industry standard of the Dutch Cleaning Standard (LMRA). The complaints procedure must include a reporting period: complaints regarding the quality of the service must be reported within 48 hours after the relevant cleaning session, after which the cleaning company has the opportunity to have the complaint assessed and, if necessary, carry out remedial work. Complaints reported too late do not entitle the client to a price reduction or compensation. The cleaning company is obliged to respond to a complaint within an agreed period and to schedule remedial work. Our legal experts formulate a complaints procedure that is fair to the client and protective of the cleaning company.
How do you regulate the use of subcontractors in your general terms and conditions?
Many cleaning companies use subcontractors for specialized tasks, peak periods, or geographically dispersed locations. Your general terms and conditions must contractually anchor the use of subcontractors. By accepting your terms and conditions, the client grants generic consent for the use of subcontractors, unless the agreement expressly requires personal execution. The cleaning company remains fully responsible to the client for the quality of the subcontractor's work. A particular point of attention regarding tenders and government contracts: the Chain Liability Act obliges clients to conduct due diligence on the wage payments of subcontractors — your General Terms and Conditions must inform the client about your chain liability policy and your compliance with the Cleaning CLA. The GDPR compliance requirement when using subcontractors who process personal data at the client's location — access registration, personnel planning — requires a sub-processor clause in your data processing agreement. Our legal experts ensure a subcontractor and chain liability structure that protects your position as the main contractor.
How do you arrange termination and the minimum contract duration?
Cleaning contracts are typically annual contracts with tacit renewal, given the investment in onboarding, staff planning, and material deployment. Your general terms and conditions must clearly stipulate the minimum contract duration, renewal, and notice periods. For business clients, a minimum contract duration of one year with a notice period of two to three months is customary and enforceable. The same notice period applies in the event of tacit renewal. Early termination by the client due to an alleged breach is only legally valid after a written notice of default with a reasonable period for rectification. Your terms and conditions must also regulate the consequences of immediate termination by the client without a notice of default: in that case, the client owes the fee for the remaining contract period as damages. A particular point of attention regarding the transfer of cleaning contracts: in the event of a change in tendering or termination where the client switches to a competitor, the obligation to take over the cleaning staff pursuant to Article 38 of the Cleaning CLA may apply — your terms and conditions must inform the client of this obligation. Our legal experts draft a termination arrangement that protects your revenue stability and personnel security.
How does it work at MKBjuristen?
After a brief intake regarding your service package, client portfolio, affiliation with the CLA, and specific risks, our legal experts draft general terms and conditions for your cleaning company that correctly limit liability for property damage, watertightly establish the key and access procedure, objectively formulate quality standards and the complaints procedure, properly regulate the use of subcontractors, and ensure the termination clause protects your revenue stability. Do you already have general terms and conditions? If so, we check them for completeness, alignment with the Cleaning CLA, and legal validity for business clients.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Customization per cleaning service

Not every cleaning company faces the same risks. Therefore, we do not make terms and conditions generic, but tailored to objects, frequency, window cleaning, safety, materials, and customer type.

Office cleaning

Attention to the property, access, keys, frequency, complaints, confidentiality, and payment.

Window cleaning

Attention to height, accessibility, weather conditions, safety, damage, and planning.

HOA cleaning

Attention to common areas, residents, complaints, access, reporting, and termination.

Construction cleaning

Attention to contamination, planning, third parties, delivery, damage, and additional work.

Specialized cleaning

Attention to materials, substrate, test area, result, damage, and liability.

Facility services

Attention to multiple services, personnel, reporting, service levels, and liability.


General terms and conditions for cleaning companies and window cleaning services must define the work and objects concretely. Therefore, we look at scope, access, key management, safety, complaints, damage, payment, and liability.

Common mistakes in general terms and conditions for cleaning companies and window cleaning

In cleaning and window cleaning, things often go wrong because it is unclear which tasks, frequency, access, and quality have been agreed upon.

  • Describe activities, objects, and frequency too generally
  • Do not include a provision for missing access or key management
  • Do not record complaint procedure and possibility of rectification
  • Failure to cordon off damage to inventory, windows, or existing objects
  • Performing window cleaning at height without clear safety conditions
  • Additional work due to extra contamination or failure to arrange extra spaces
  • Do not include cancellation, indexation, and price changes
  • Privacy and confidentiality regarding access to business premises forgotten

Draft general terms and conditions for your cleaning company or window cleaning service properly to prevent unnecessary problems in the future. Good terms and conditions prevent disputes regarding work, access, complaints, damage, payment, and liability.

Are general terms and conditions mandatory for cleaning companies?

No, but they are highly recommended because they record agreements regarding work, access, scheduling, complaints, payment, and liability.

Can I charge costs if we are denied access to the property?

Yes, if this is clearly arranged in advance. The reserved time can then be charged.

How do I handle complaints about cleaning quality?

Include a short complaint period and an opportunity for rectification, so that complaints can be investigated immediately.

Should window cleaning continue in bad weather?

No, safety comes first. Clearly document weather conditions, accessibility, and work stoppages.

Can MKB Juristen review existing terms and conditions for my cleaning company?

Yes. We check objects, access, planning, materials, complaints, damage, payment, and liability, among other things.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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