Custom legal document

Drafting General Terms and Conditions for an APP

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Don't take a gamble on this: holes in a self-made document have major consequences.
Have a lawyer review it and save yourself doubt, setbacks, and exorbitant costs.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

App terms must clearly state what the user receives: access to an app, not ownership of the software. Additionally, accounts, subscriptions, data, app stores, updates, and liability must be carefully regulated

  • For mobile apps, platforms, and digital services
  • Focus on accounts, subscriptions, in-app purchases, and app stores
  • Data, privacy, user content, updates, and availability managed
  • Practically usable for B2C, B2B, and freemium models

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise in terms and conditions for apps

Our lawyers and in-house counsel assist app developers, platforms, SaaS companies, and digital service providers with app terms and conditions, privacy statements, SaaS agreements, data processing agreements, and subscription terms. We review accounts, app stores, data, privacy, user content, in-app purchases, availability, updates, and liability.

Customization for your app

A free app, subscription app, marketplace, community app, health app, or B2B app does not need the same terms and conditions. Therefore, we tailor the terms to your functionality, users, data, revenue model, and risks.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with apps, SaaS, platforms, and privacy
  • Attention to accounts, data, subscriptions, and liability
  • Fixed rates in advance where possible
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise in terms and conditions for apps

Our lawyers and in-house counsel assist app developers, platforms, SaaS companies, and digital service providers with app terms and conditions, privacy statements, SaaS agreements, data processing agreements, and subscription terms. We review accounts, app stores, data, privacy, user content, in-app purchases, availability, updates, and liability.

Customization for your app

A free app, subscription app, marketplace, community app, health app, or B2B app does not need the same terms and conditions. Therefore, we tailor the terms to your functionality, users, data, revenue model, and risks.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with apps, SaaS, platforms, and privacy
  • Attention to accounts, data, subscriptions, and liability
  • Fixed rates in advance where possible

Reviews (21)

Rianne

My request via the website was picked up incredibly quickly. The flexibility to add an extra clause at the last minute was greatly appreciated. Fantastic value for money for this level of expertise.

Daphne

The direct contact and the absence of hidden costs were the deciding factors. It felt like we had an in-house corporate counsel for the duration of the project. These documents will undoubtedly save us a lot of headaches in the future.

Cas

The start of the process immediately made a professional impression. Every adjustment we wanted was incorporated seamlessly and legally correctly. The service was professional and personal.

Nizar

It immediately felt like a partnership rather than a simple service. The process was entirely digital and frictionless, which saved us a lot of time. It is clear that they have a passion for entrepreneurship.

Mohamed

We encountered a complex contractual issue but were helped promptly. We appreciated the honesty when it turned out that a specific request of ours was legally unfeasible. The document was accepted flawlessly by our investors.

Hugo

The document aligned well with our requirements. It was essentially ready for use after the first round of corrections. Fantastic value for money for this level of expertise.

Younes

We immediately felt that we were in good hands. It was a relief that our emails were often answered comprehensively within just a few hours. Our customers respond positively to the clear general terms and conditions.

Manon

They really thought along with our situation. It was nice that they didn't charge by the hour for a simple extra question. Our customers respond positively to the clear general terms and conditions.

Nisrine

We received excellent assistance with our legal questions. The lawyer really took the time to understand our specific SaaS solution before starting to write. The service was professional and personal.

Henk

I was struck by how customer-oriented the initial approach was. It was very pleasant that we could review the drafts digitally and quickly. Our business partners were impressed by the professionalism of the contracts.

Anouar

Scheduling the appointment went very smoothly and quickly. The legal language was strict and forceful where necessary, but lenient where possible. It is clear that they have a passion for entrepreneurship.

Hajar

The lawyer's sharp questions immediately got us thinking. The draft was delivered faster than promised in the quotation. Fantastic value for money for this level of expertise.

Nordin

We were in a contentious situation, but the calm start defused the tension. The continuous thinking from the entrepreneur's perspective was a breath of fresh air. These documents will undoubtedly save us a lot of headaches in the future.

Walid

The first impression was simply excellent. The service felt personal and reliable. The service was professional and personal.

Samira

We had many questions, but these were answered patiently and promptly. The atmosphere during the discussions was always relaxed but highly focused on results. The document was accepted flawlessly by our investors.

Finn

The personal touch during the initial meeting was a major plus. The revisions were spot-on every time and required virtually no correction on our part. A company that delivers on what it promises on its website.

Sam

It was nice that potential pitfalls were proactively considered. We exchanged quite a few emails, but the responses remained quick and helpful. The quality fully met our expectations.

Esther

The lawyer got straight to the heart of the matter. It was pleasant that what was important was explained in plain language. A party that delivers on what it promises on its website.

Aya

Communication was direct and efficient, exactly what we were looking for. The language in the contract was modern and clear, without archaic terms. The quality fully met our expectations.

Edwin

It was immediately clear which steps we needed to go through. The review of our English-language contract was incredibly detailed and accurate. It is clear that they have a passion for entrepreneurship.

Fatima

The initial analysis of our documents was razor-sharp. The speed with which complex legislative changes were integrated into our document was excellent. The service was professional and personal.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

The content of your app terms and conditions depends on the type of app and your revenue model. The questions below determine which provisions you need.

Choice or question Why this matters legally
Is the app free, paid, or with in-app purchases? For paid features, you need provisions regarding pricing, payment, automatic renewal, and cancellation.
Do you target consumers or business users? For consumers, mandatory protection rules apply (such as the right of withdrawal and rules regarding unreasonable terms) which you cannot exclude.
Does the app process personal data? If so, in addition to the conditions, you also need a privacy statement, and the processing must comply with the GDPR.
Can users post or share content? Then rules regarding user content, a license for that content, and a reporting procedure for unlawful content are necessary.
Do you deliver yourself or via app stores? Distribution via Apple or Google entails additional platform requirements with which your terms and conditions must not conflict.
Clauses and provisions

Which elements belong in the terms and conditions for an app?

A complete set of general terms and conditions for an app governs the right of use, the user's obligations, and your own liability. Below are the components that belong in virtually every app set of terms and conditions, and when you need them.

Provision Relevant to Legal point of attention
Right of use (license) Always You grant the user a limited, non-exclusive right to use the app; ownership of the software remains with you.
User obligations Always Rules regarding permitted use, prohibited behavior, and account security, so that you can intervene in cases of abuse.
Payment and subscriptions For paid apps or in-app purchases Prices, payment dates, automatic renewal, and consequences of non-payment.
Intellectual property Always Stipulate that all rights to the app, content, and brand remain with you or your company.
Liability and warranties Always Limitation of liability and exclusion of warranties, to the extent permitted by law.
Termination and suspension Always When and how you may block or terminate an account and what happens to the data then.
Changes to the terms and conditions Recommended Procedure to amend the terms and conditions and inform the user thereof.
Applicable law and disputes Always Choice of Dutch law and the competent court, for clarity in the event of a conflict.
Use in practice

How do you use this document correctly?

General terms and conditions are only effective if the user could reasonably have known and accepted them. Therefore, follow these steps.

Situation What should you do? Point of attention
Before launch Display the terms and conditions during registration and have the user actively agree (for example, via a checkmark). Without demonstrable acceptance, the conditions may not apply.
Before launch Make the terms and conditions available in a timely manner so that the user can read and save them. The law requires that the user can reasonably take notice of the terms and conditions.
For paid positions Confirm the order and the amount clearly before the user pays. Unclear payment flows lead to chargebacks and disputes.
With every change Inform existing users about changes and request renewed consent where necessary. Unilateral changes bind the user only if this is properly arranged and communicated.
Common mistakes

Common mistakes

Most problems do not arise from what is stated in the terms and conditions, but from how they are used. Watch out for these mistakes.

Wrong Consequence Better approach
Place terms and conditions on the website only, not in the app The user has not accepted them; they may not apply. Have the user give active consent during registration in the app.
Stretching consumer terms and conditions too far Unreasonably burdensome clauses may be annulled. Have the liability and termination clauses reviewed against consumer law.
No privacy statement alongside the terms and conditions Violation of the GDPR and risk of fines and complaints. Draft a separate privacy statement and refer to it clearly.
Copy default text from another app Provisions do not fit your app and do not cover your risk. Align the terms with your revenue model, target audience, and functionality.
Do not include an amendment procedure You cannot validly amend the terms and conditions at a later date. Include a clear procedure for amendment and notification.
Risk profile

What is your situation and what do you pay attention to?

The risks involved depend on the type of app. Below are the most common situations and the points of attention for each case.

Risk profile Example Focus in the document
Free app with advertisements You earn through advertisements or data, not through the user. Be transparent about data usage and regulate this comprehensively in the terms and conditions and privacy statement.
Paid app or subscription Users pay periodically or as a one-time payment. Rules regarding payment, automatic renewal, cancellation, and non-payment are clear and consumer-proof.
App with user content Users post text, photos, or messages. Arrange a license for that content and a reporting procedure for unlawful content.
App aimed at consumers Private individuals are your users. Take mandatory consumer law into account; do not exclude protective rules.
Additional documents

When is this document not enough?

General terms and conditions govern the relationship with your users, but not everything regarding your app. In these situations, you need additional documents.

Situation Supplementary document Why
Situation Data Processing Agreement Explanation
Your app processes personal data via an external service provider (hosting, analytics) Data Processing Agreement The GDPR requires you to record agreements with parties that process personal data on your behalf.
You have the app built by an external party and share confidential information Confidentiality Agreement Protects your idea, source code, and business data before you share them with a developer.
You are developing the app together with another company Cooperation Agreement Documents agreements regarding contributions, ownership of the app, revenue, and termination of the collaboration.
Explanation of this document

Drafting Terms and Conditions for an APP, why?

Not every entrepreneur knows exactly what general terms and conditions for an app are, when you need them, and which risks they must cover. That is why we explain below what this document entails, what you should look out for, and why customized legal frameworks are important.

What are the terms and conditions for an app?
General Terms and Conditions for an app are the legal documents that govern the legal relationship between the app developer or publisher and the users of the application. In practice, an app's legal package consists of three interconnected documents: the Terms of Service — also known as EULA — which define the right of use, rules of conduct, liability, and termination procedures; the Privacy Statement , which fulfills the GDPR transparency obligations regarding the processing of user data; and the Cookie Statement for apps that employ tracking methods via a web view or built-in browser. Together, these three documents form the legal framework that protects the app developer, informs the user, and complies with the requirements of the Apple App Store, Google Play, and European legislation. An app without a proper legal package risks removal from app stores, fines from the Data Protection Authority, and liability claims from users. Our legal experts draft a comprehensive legal package for app developers that complies with App Store and Google Play requirements, correctly integrates GDPR obligations regarding user data, effectively limits liability for malfunctions, and regulates the in-app purchase policy in accordance with consumer law.
What requirements do the Apple App Store and Google Play impose on your legal documents?
Both platforms impose their own obligations regarding the legal documentation of apps distributed through their stores. The Apple App Store requires every app to have a privacy statement describing what data is collected and how it is used. Furthermore, Apple requires developers to complete a Privacy Nutrition Label: a standardized declaration in App Store Connect of all data collection by category. If the declaration in the label does not correspond to the actual data collection in the app, the developer risks removal from the store. Apple further requires that the EULA acknowledges Apple's rights as a third-party beneficiary. Google Play also requires a privacy statement and introduced the Data Safety Section : a standardized declaration in the Play Console of what data is collected, shared, and secured. For apps for children, additional requirements apply under Google's Families Policy: no personalized ads, limited data collection, and mandatory compliance with COPPA. Your legal documents must be fully consistent with the declarations in the App Store Privacy Label and the Google Data Safety Section — inconsistency is the most common reason for rejection or removal. Our legal experts ensure a consistent legal documentation structure that holds up across both platforms.
How do you manage the processing of user data in accordance with the GDPR?
Apps typically collect multiple categories of personal data: account data upon registration, usage data via analytics, location data for location services, device data for debugging, payment data for in-app purchases, and communication data for chat functionalities. The GDPR requires the privacy statement to describe the legal basis for processing for each category. For analytics, legitimate interest generally serves as the legal basis—provided the privacy impact is limited; for personalized advertisements, consent is required. A particular point of attention: the use of third-party SDKs —Facebook SDK, Firebase, Crashlytics, Adjust, AppsFlyer—results in data transfers to those third parties. For each SDK, the privacy statement must specify which data is shared, with whom, and for what purpose. If those SDKs process data outside the EEA—which is standard practice for US providers—the transfer safeguards must be described: EU-US Data Privacy Framework, Standard Contractual Clauses, or other transfer grounds. Your privacy statement must also user rights : how does a user exercise their right of access, right of erasure, or right to data portability, and within what timeframe do you respond? Our legal experts draft a GDPR-compliant privacy statement that correctly addresses all data collection in your app.
How do you manage in-app purchases in accordance with consumer law?
In-app purchases — virtual currency, premium features, subscriptions, cosmetic items — constitute regular consumer purchases to which European consumer protection legislation applies. The most critical obligation is the right of withdrawal: in principle, consumers have a fourteen-day cooling-off period for digital purchases. The exception for ready-to-use digital content — where the right of withdrawal lapses as soon as delivery has commenced with the express consent of the consumer — is only valid if the user has expressly consented to immediate delivery prior to the purchase and has confirmed that they understand that doing so will result in the loss of their right of withdrawal. This requires an active click moment before each individual purchase — general acceptance upon installation is insufficient. Additional rules apply to subscriptions : tacit renewal is limited to a maximum of one year for consumers, the notice period may not exceed one month, and the consumer must be informed in a timely manner of an impending automatic renewal. Your terms of use must also guarantee price transparency: all costs must be clearly communicated before the purchase, including any applicable VAT. Our legal experts draft an in-app purchase policy that complies with all consumer law requirements.
How do you address loot boxes and chance-based mechanisms?
Loot boxes and other chance-based mechanisms in apps where the user pays for a random outcome exist in a legal grey area that the Dutch Gaming Authority (KSA) actively monitors. The KSA has ruled that loot boxes where the items won are exchangeable for real value—including via secondary markets—qualify as gambling and are therefore subject to licensing requirements. For loot boxes containing only non-exchangeable cosmetic items, the classification as gambling is less certain but not ruled out. Your terms of use must address the legal classification for each type of chance-based mechanism and clearly communicate your app's KSA licensing position. Chance-based mechanisms pose an additional risk for apps aimed at minors: the KSA and international regulators focus specifically on protecting minors against gambling-like mechanisms in games. Your terms of use must address age verification, spending limits, and parental controls as specific provisions if your app reaches minors. Our legal experts advise you on the KSA position of your specific mechanisms.
How do you handle liability in the event of malfunctions and data loss?
Apps can crash, lose data, or exhibit security vulnerabilities. Without an effective limitation of liability , the app developer is exposed to claims that far exceed app revenue. Your terms of use must limit liability to direct damages caused by a demonstrable failure on the part of the app developer, with consequential damages—lost user revenue, lost productivity, reputational damage—expressly excluded for business users. The maximum amount is capped at the subscription fee for the last twelve months or a fixed amount. For consumer users, more limited exclusions are possible: liability for death or injury, and for paid apps, liability for non-conformity of the app itself, cannot be excluded towards consumers. Your terms of use must also contain a no-guarantee clause : the app is offered "as is" without guarantee of uninterrupted availability or freedom from errors. Our legal experts formulate a limitation of liability that is also legally defensible for consumer users.
How does it work at MKBjuristen?
After a brief intake regarding your app, your revenue model — free, freemium, paid, in-app purchases, subscription — your target audience, and the platforms on which you distribute, our legal experts will draft the complete legal package for your app : terms of use that meet App Store and Google Play requirements, a GDPR-compliant privacy statement that correctly addresses all data collection and SDK usage, an in-app purchase policy compliant with consumer law, and a consistent set of disclosures for the App Store Privacy Label and the Google Data Safety Section. Do you already have legal documents for your app? If so, we will review them for completeness, consistency with your actual data collection, and alignment with the latest store requirements.
Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Customization per app model

Not every app carries the same legal risks. Therefore, we do not create generic app terms and conditions, but tailor them to functionality, the app store, users, data, and the revenue model.

Free or freemium app

Attention to usage rights, advertisements, accounts, data, updates, and restrictions.

Subscription app

Attention to duration, cancellation, renewal, in-app purchases, and refunds.

Community app

Attention to user content, moderation, behavior, complaints, and blocking.

Marketplace app

Attention to platform role, transactions, payments, reviews, and liability.

Health or fitness app

Attention to personal responsibility, no medical advice, privacy, and risk of injury.

B2B app

Attention to licenses, user management, support, data export, SLA, and processor agreements.


General terms and conditions for an app must align with the actual functionality. Therefore, we look at accounts, app stores, subscriptions, data, privacy, updates, content, and liability.

Common mistakes in app terms and conditions

With apps, things often go wrong because only privacy or app store rules are regulated, while their own terms of use are lacking.

  • Do not use your own app terms and conditions alongside app store rules
  • Confusing the privacy statement and general terms and conditions
  • Do not clearly handle subscriptions, in-app purchases, and refunds
  • Do not include rules for accounts, abuse, and blocking
  • Forget user content and moderation
  • Promising updates, bugs, and availability too absolutely
  • Do not delineate third-party APIs and app store dependencies
  • Do not limit liability for incorrect output, malfunctions, or data loss

Draft general terms and conditions for your app properly and prevent unnecessary problems in the future. Good app terms clarify what users are allowed to do, what you provide, and where the boundaries lie.

Are terms and conditions mandatory for an app?

Not always legally required, but highly recommended for accounts, subscriptions, data, user content, or paid features.

Are App Store terms sufficient?

No. Apple or Google rules do not replace your own terms and conditions towards users.

Do I need a privacy statement in addition to app terms?

Yes, if you process personal data. With apps, that is almost always the case.

Do I need to arrange subscriptions separately?

Yes. Clearly define the term, renewal, cancellation, payment, and App Store rules.

Can MKB Juristen review existing app terms and conditions?

Yes. We check accounts, app stores, data, privacy, subscriptions, content, updates, support, and liability, among other things.

Contact us

Annelore Hendriks

Want to know more about our services?
Then contact our specialists.

Newsletter for entrepreneurs

Receive practical legal tips in your mailbox

Register now

Enter your email address and receive our newsletter.

No spam. Only legal tips.
By registering, you agree to our privacy statement.
SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
Free consultation