Custom legal document

Drafting General Terms and Conditions by Lawyers

Have it drafted, amended, or reviewed by our legal experts and/or lawyers starting from 99
SME Lawyers

Don't take a gamble on this: holes in a self-made document have major consequences.
Have a lawyer review it and save yourself doubt, setbacks, and exorbitant costs.

  • Truly Tailor-Made Legal Solutions
  • Fixed rates
  • Pay later after draft
  • Free adjustment round
  • Delivered within 5 working days
  • Express delivery possible
  • Available in Dutch and English

How does it work?
Our services include a free consultation, a draft document, a revision round, and a final document. We invoice after sending the draft document.

Experience with legal services for entrepreneurs since 2001
Lawyers and legal professionals.Direct contact with a specialist who thinks practically.
Fixed rates.Where possible, clarity regarding costs in advance.
Within 4 hoursWe respond quickly to your request.
  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner

We worked for, among others:

An incorrect document often provides a false sense of security.
You think everything is taken care of, but only discover whether the document actually works during a conflict or claim.

1

Free intake

We discuss your company, the purpose of the document, and the key risks.

2

Draft or check

We draft a custom document or review your existing document legally.

3

Final version

You will receive a final version with instructions on correct usage.

Mr. Jaime Boogaers
Mr. Jaime Boogaers
Corporate Law
Attorney, 16 years of experience

General terms and conditions must be legally sound and applied correctly in practice. Therefore, we look not only at the text, but also at applicability, industry, customer type, liability, payment, and the way in which you conclude quotations and contracts

  • Drafted or reviewed by lawyers and legal experts
  • Attention to applicability and voidability
  • Alignment with industry, B2B/B2C, and risks
  • Practically useful for quotations, order confirmations, and sales

Choose Tailored Legal Solutions

Choose whether you want to have the document drafted, checked, or modified. Prices and options vary per document.

From 99
Customization
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

About us

Our expertise in general terms and conditions by lawyers

Our lawyers and in-house counsel assist entrepreneurs with drafting, reviewing, and amending general terms and conditions. We examine applicability, industry, client type, payment, delivery, additional work, complaints, warranty, liability, intellectual property, consumer regulations, and correct practical application.

Custom work by lawyers and legal experts

General terms and conditions must not only sound legally sound but also suit your business. Therefore, we tailor the terms to your customers, products, services, risks, quotation process, website, contracts, and commercial approach.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with general terms and conditions for various industries
  • Attention to applicability, liability, and practical usability
  • Fixed rates in advance where possible
  • Customization
  • About us
from 99.- per document

Do you already have a document, but are unsure if it is still correct? We check content, risks, and practical usability.

  • Our legal expert spends 0.5 to 1.5 hours on the check
  • Telephone intake with a lawyer
  • Checks on content, risks, and practical usability
  • Attention to liability, payment, and termination
  • Concrete points for improvement and legal advice
  • Delivered within 3 working days, express delivery possible
from 199.- per document

Is your document outdated, copied, generated with AI, or no longer suitable? We check and adjust the document.

  • Our legal expert spends 1.5 to 2.5 hours checking and making adjustments
  • Telephone intake with a lawyer
  • Verification of the existing document
  • Adaptation to your business and working methods
  • Suitable for new services, customers, or risks
  • Delivered within 5 working days, express delivery possible

About us

Our expertise in general terms and conditions by lawyers

Our lawyers and in-house counsel assist entrepreneurs with drafting, reviewing, and amending general terms and conditions. We examine applicability, industry, client type, payment, delivery, additional work, complaints, warranty, liability, intellectual property, consumer regulations, and correct practical application.

Custom work by lawyers and legal experts

General terms and conditions must not only sound legally sound but also suit your business. Therefore, we tailor the terms to your customers, products, services, risks, quotation process, website, contracts, and commercial approach.

Our facts

  • Active since 2001
  • Lawyers and in-house counsel
  • Experience with general terms and conditions for various industries
  • Attention to applicability, liability, and practical usability
  • Fixed rates in advance where possible

Reviews (21)

Vincent

A breath of fresh air to speak with lawyers who speak our language. They pointed out tax risks in the contract that we hadn't considered at all. A reliable partner who strives for perfection in their documents.

Adam

No time was wasted on unnecessary formalities. The revisions were spot-on every time and required virtually no correction on our part. The document was accepted flawlessly by our investors.

Sandra

We quickly gained a clear picture of the possibilities. The final document looked professional. The end result aligns 100% with our high standards.

Wilco

The friendly approach immediately put us at ease. We received not only a document, but also a corresponding manual for its use. The document was flawlessly accepted by our investors.

Pepijn

I received a call back within half an hour of my online request. The transparency during the writing process provided a great deal of peace of mind and clarity. These documents will undoubtedly save us a lot of headaches in the future.

Tobias

The promise of a quick start-up was absolutely fulfilled. The lawyer managed to strike exactly the right balance between legal density and readability. A party that delivers on what it promises on the website.

David

The working method was clear from the start. The concept was ready quickly and highly usable. A reliable partner who strives for perfection in their documents.

Sabri

The flexibility in scheduling an appointment was very pleasant. They considered not only preventing disputes but also finding practical solutions. Everything was delivered neatly and on time.

Nadia

The promises on the website were fulfilled immediately during the first contact. The risks we were willing to take were assessed strictly but fairly. Our customers respond positively to the clear terms and conditions.

Cas

The start of the process immediately made a professional impression. Every adjustment we wanted was incorporated seamlessly and legally correctly. The service was professional and personal.

Amani

They really thought along with our situation. The contact was approachable and professional. A reliable partner that strives for perfection in their documents.

Floor

We had immediate confidence in the team's expertise. They managed to forge an extremely complex joint venture agreement in a short timeframe. The quality fully met our expectations.

Roy

We quickly gained a clear picture of the possibilities. The contract was formulated in such a way that both parties felt good about it. Fantastic value for money for this level of expertise.

Linda

We needed a tailored solution, and that was handled well. We found the telephone intake particularly valuable. Our customers are responding positively to the clear general terms and conditions.

Pieter

Very clear and professional guidance. The contact was approachable and professional. The quality fully met our expectations.

Farah

We quickly gained insight into the key risks. The entire process felt like a co-creation rather than a one-sided assignment. A party that delivers on what it promises on its website.

Bianca

The communication was friendly and professional. The advice was not only legally sound but also practically feasible in daily practice. A party that delivers on what it promises on its website.

Suzanne

From the intake, it was clear what we could expect. The content aligned well with our company. The document was flawlessly accepted by our investors.

Mark

The consultation provided immediate clarity. The price-quality ratio was good. The service was professional and personal.

Soraya

Quick response and clear explanation. The clarity of the penalty clauses leaves no room for interpretation. Our customers respond positively to the clear general terms and conditions.

Khadija

We immediately clicked well with the lawyer who assisted us. The process was clear from start to finish. A reliable partner who strives for perfection in their documents.

Meet our office

Our ContractCheck, simply explained what can all go wrong.

Why MKB Juristen?

Since 2001, we have been active as a no-nonsense legal firm for entrepreneurs. We quickly get to the heart of the matter: with a thorough assessment, clear answers, and a document that works practically.

  • Nationwide coverage
  • First consultation free and without obligation
  • Fixed rates where possible
  • Affordable legal advice from lawyers and legal experts
  • Always a response within 4 hours

First, see how we work

A legal document requires trust. You see immediately who we are, how we help entrepreneurs, and why we do not work with standard templates.

  • You can view our working method before submitting an application
  • You will get a feel for the office and the people faster
  • The video supports the choice for customized legal solutions
  • After that, you can immediately request a quote or intake

What you can expect from us

We translate your situation into a legal document that you can actually use. You won't receive a loose template, but a document tailored to your business, agreements, and risks.

  • A clear roadmap: intake, concept, revision round, and final version
  • Practical explanation on how to use the document
  • Legal attention to liability, payment, and termination
  • Where possible, provide clarity in advance regarding price and delivery time
Are you unsure whether you should have the document drafted, checked, or amended?
During the initial consultation, we will determine the sensible course of action together. Afterward, you will know exactly where you stand.

Why customization?

A legal document only works well if it aligns with your business, agreements, risks, and industry. That is why we do not work with a standard generator, but with legal experts who assess your situation.

  • Prepared for your company
  • Telephone consultation included
  • No standard template
  • Review by legal specialists

What do you get?

You will receive a legal document that is practical and aligns with the agreements you wish to make.

  • Draft document or legal review
  • One adjustment round
  • Clear explanation where necessary
  • Fixed price where possible

The founders of MKB Juristen

Our organization consists of several small teams working within various legal fields. Each legal field has its own senior in-house counsel and/or lawyers.

Denian Wielhouwer

Corporate lawyer in corporate law & business expert

Denian Wielhouwer

Annelore Hendriks

Corporate lawyer, corporate law, administrative law

Annelore Hendriks

Ilja van Driel

Corporate law attorney, employment law

Ilja van Driel

Jaime Boogaers

Corporate law, ICT & privacy law, energy law attorney

Jaime Boogaers
Custom choices

Which choices determine the content?

The content of your terms and conditions depends on the structure of your practice. The choices below determine which clauses are relevant to you.

Choice or question Why this matters legally
Do you work from an office company or as a sole proprietorship? Determines who acts as contractor and contracting party and how liability is borne and insured.
Do you charge a fixed hourly rate, a subscription, or a fixed fee? Determines the fee schedule, the method of invoicing, and the agreements regarding advances.
Do you serve consumers, business clients, or both? Stricter rules apply to consumers, and affiliation with the Disputes Committee for the Legal Profession is common; greater contractual freedom is possible for business clients.
Do you regularly engage third parties or foreign lawyers? Determines whether you require a comprehensive arrangement for the engagement of third parties and an exclusion of liability.
Are you affiliated with the Disputes Committee for the Legal Profession? Determines to which dispute resolution body you refer and which complaints and dispute resolution procedure you include.
Clauses and provisions

Which elements belong in general terms and conditions for lawyers?

The elements below form the core of general terms and conditions for a law practice. They ensure that engagement, fees, liability, and dispute resolution are clearly and enforceably established.

Provision Relevant to Legal point of attention
Assignment and parties With every new client Determines who the client is, what the scope of the assignment is, and that the firm, not the individual lawyer, is the contracting party.
Fees and invoices Before the start of the work Sets down the hourly rate, office expenses, disbursements, VAT, and payment terms, including interim invoices.
Limitation of liability Standard in every assignment Limits liability to the amount paid out by the professional liability insurance, plus the deductible.
Involvement of third parties With experts or foreign lawyers Arranges that the firm is not liable for shortcomings of engaged third parties and may contract them on behalf of the client.
Complaints and disputes procedure With every assignment Refers to the internal complaints procedure and, where applicable, the Disputes Committee for the Legal Profession, with a time limit for complaints.
Privacy and confidentiality With every assignment Confirms the duty of confidentiality and the processing of personal data in accordance with the GDPR.
File retention period Upon closing of the case Determines how long the file is kept and when it is destroyed.
Applicable law and choice of forum With every assignment Declares Dutch law applicable and designates the competent court or dispute resolution body.
Use in practice

How do you use this document correctly?

General terms and conditions are only effective if they have been declared applicable in a timely and demonstrable manner. The steps below ensure that they apply legally.

Situation What should you do? Point of attention
Upon entering into the assignment State the terms and conditions applicable in the order confirmation and provide or email the full text. Timely delivery prevents a clause from being voidable.
With the first claim Refer to the applicable terms and conditions and the payment term on the invoice. Makes the payment arrangements and any collection interest enforceable.
In case of a complaint or dispute Strictly follow the included complaints procedure and deadlines. Prevents disciplinary charges and ensures dispute resolution.
In the event of a change in your practice or rates Update the terms and conditions and inform clients about the new version. Keep the terms and conditions up-to-date and legally sound.
Common mistakes

Common mistakes

The following errors undermine the effectiveness of your terms and conditions and increase your liability. Avoid them with careful structuring.

Wrong Consequence Better approach
Do not provide conditions in advance Clauses are voidable and the limitation of liability lapses. Send the full text along with the order confirmation and record this.
Allow unlimited liability The full cost of the damage shall be borne by the firm. Limit liability to the payout of the professional liability insurance.
Do not include a complaints procedure Violation of the Code of Conduct for the Legal Profession and disciplinary risk. Include an internal complaints procedure and refer to the dispute resolution body.
Copying someone else's terms and conditions Clauses do not align with your practice and are partially invalid. Have custom terms and conditions drafted for your office.
Failure to update terms and conditions for years Outdated rates, regulations, and GDPR provisions. Review the terms and conditions periodically and adjust them when changes occur.
Risk profile

What is your situation and what do you pay attention to?

Depending on your clientele and working methods, the emphasis of your terms and conditions shifts. The situations below show what to look out for.

Risk profile Example Focus in the document
Predominantly consumer clients You assist private individuals in, for example, family or personal injury cases. Stricter review of clauses and affiliation with the Disputes Committee for the Legal Profession.
Predominantly business clients You advise companies and handle commercial disputes. Greater contractual freedom, strict liability and fee provisions.
Extensive involvement of third parties You work with experts, mediators, or foreign lawyers. Clear exclusion of liability for third parties and power of attorney to contract on behalf of the client.
No cure no pay or result-based agreements You make result-based fee agreements where permitted. Careful recording within the limits of the code of conduct and transparent billing.
Additional documents

When is this document not enough?

General terms and conditions govern the relationship with your client, but not every issue within your firm or regarding debt collection. In the situations below, you require a supplementary document or service.

Situation Supplementary document Why
Situation Related document Explanation
You work with multiple partners or co-shareholders in the firm Shareholders' Agreement Regulates the mutual relations, control, and withdrawal between the partners of the firm.
You share confidential information with an external party Confidentiality Agreement Establishes confidentiality outside the regular client relationship, for example in the case of collaboration or the engagement of a service provider.
A client does not pay your invoice despite reminders Debt collection You collect unpaid invoices via a collection process instead of solely through the general terms and conditions.
Explanation of this document

Drafting General Terms and Conditions by Lawyers, why?

Not every entrepreneur knows exactly what general terms and conditions drawn up by lawyers are, when you need them, and which risks they must cover. That is why we explain below what this document entails, what you should look out for, and why customized legal solutions are important.

Why have general terms and conditions drafted by lawyers?

Having general terms and conditions drafted by lawyers means that attention is paid not only to standard text, but also to legal validity, applicability, industry, client type, liability, payment, complaints, and practical usability. General terms and conditions must align with the way your company actually issues quotations, concludes contracts, sells products, or performs services.

Many terms and conditions appear similar, but the risks vary significantly from business to business. A webshop requires different terms and conditions than an installer, consultant, software company, retail store, wholesaler, or business service provider. Lawyers and legal experts assess which provisions are necessary and which provisions actually pose a risk.

MKB Juristen drafts custom general terms and conditions and reviews existing ones. Our lawyers and in-house counsel examine both the legal text and its application in your commercial practice.

When is it advisable to have general terms and conditions legally drafted?

It is advisable to have general terms and conditions legally drafted if you regularly sell, issue quotations, provide services, execute projects, sell online, work with business clients, or run a risk of liability. Clear standard agreements are particularly important in such cases.

Even if you already have terms and conditions, a review may be necessary. Terms and conditions may be outdated, not align well with new services, or be misused. Sometimes they contain provisions that make consumers vulnerable or that do not practically fit your way of working.

What do lawyers assess regarding general terms and conditions?

When drafting or reviewing general terms and conditions, we assess, among other things:

  • whether the conditions are correctly declared applicable;
  • or terms and conditions of clients or customers are rejected;
  • whether the provisions apply to B2B, B2C, or both;
  • payment arrangements, interest, collection and retention of title;
  • delivery, execution, completion, delay and cooperation of the customer;
  • additional work, changes and additional costs;
  • warranty, complaints, repair and proof of defects;
  • liability, consequential damages and insurance coverage;
  • intellectual property, licenses and usage rights;
  • confidentiality and confidential information;
  • cancellation, termination and consequences after the end of the agreement;
  • applicable law, competent court and disputes.
Why is the applicability of general terms and conditions so important?

General terms and conditions provide protection only if they actually become part of the agreement. To this end, they must be declared applicable before or at the time of concluding the agreement, and the customer must be given a reasonable opportunity to read them.

Merely referring to them on an invoice is usually too late. In practice, therefore, terms and conditions must align with quotations, order confirmations, ordering processes, order forms, websites, or checkout and counter processes. Consequently, a lawyer or legal expert looks not only at the text but also at the moment the terms and conditions are provided.

What is the risk of free or copied terms and conditions?

A free sample or copied set of terms and conditions may seem usable at first glance, but often does not align well with your business. Provisions may be missing, too strict, outdated, or not suitable for your industry, customer type, or liability risk.

In addition, copied terms and conditions may be protected by copyright. More importantly, you usually do not know why certain provisions have been included and how they should be applied in practice. This can actually create a false sense of security.

General Terms and Conditions for business customers and consumers

Business customers enjoy greater contractual freedom than consumers. For consumers, certain provisions may more readily be deemed unreasonably burdensome or prove voidable. Consider provisions regarding liability, warranty, complaints, cancellation, payment, returns, and changes to terms and conditions.

If you work with both B2B and B2C customers, the text must be tailored accordingly. Sometimes, a single set of terms and conditions with separate clauses is sufficient. Sometimes, separate terms and conditions for consumers and business customers are more sensible.

How do you carefully limit liability from a legal perspective?

Limitations of liability are often one of the most important parts of general terms and conditions. They must clarify what you are and are not liable for, which damages are excluded, and to what amount liability is limited.

An overly broad limitation can be vulnerable. An overly restrictive arrangement offers insufficient protection. Therefore, we tailor the liability provision to your activities, contract value, nature of the damage, insurance, client type, and industry.

How do you correctly use general terms and conditions in your business?

Good general terms and conditions must be built into your process. This means that they appear in quotations, order confirmations, online ordering processes, order forms, terms of sale, email templates, or customer portals.

With business customers, you must also check whether the other party uses its own purchasing or contract terms and conditions. If you wish your own terms and conditions to apply, you must clearly declare them applicable and expressly reject the terms and conditions of the other party.

Have existing general terms and conditions reviewed by lawyers

Do you already have general terms and conditions? If so, we can check whether they are still legally and practically sound. We examine, among other things, applicability, payment, delivery, complaints, warranty, liability, consumer regulations, intellectual property, confidentiality, and their relationship to your quotations or contracts.

We also assess whether the terms and conditions are being used correctly. A legally sound text is of little use if the terms are only sent after agreement or do not align with your sales process.

How does it work at MKB Juristen?

After a brief intake, we discuss your company, industry, customer type, sales process, contracts, and key risks. We then draft custom general terms and conditions or review your existing terms.

You will receive terms and conditions tailored to your practice, with attention to applicability, payment, delivery, complaints, warranty, liability, intellectual property, consumer regulations, and correct use in quotations, orders, and sales.

Are you unsure whether your document is legally correct? We would be happy to assess the sensible course of action: drafting, reviewing, or amending.
Request a quote

Why not use a standard document?

A standard document often seems like a quick solution, but usually does not fully align with your company, agreements, risks, and way of working. Our legal experts draft documents that fit your situation.

Standard document
SME Lawyers
Not tailored to your business
Tailored to your company, industry, and working methods
No control over your specific situation
Consultation with a lawyer and assessment of your risks
Possibly outdated or incomplete
Verification of current and practical provisions
No personal explanation
Explanation regarding the use of the document

A standard document seems cheap, until it doesn't fit your situation properly. That is why we provide custom legal solutions tailored to your business.

Customization per industry and contract process

General terms and conditions drafted by lawyers are particularly valuable when tailored to the actual practice of the company. We therefore consider industry, client type, sales channel, quotation process, delivery, execution, and liability risk.

Services & advice

Attention to scope, additional work, effort, payment, IP, complaints, and liability.

Trade & delivery

Attention to payment, delivery, retention of title, transfer of risk, warranty, and transport.

Webshop & online services

Attention to withdrawal, returns, digital delivery, consumer information, and privacy.

Construction, installation & execution

Attention to planning, additional work, delivery, warranty, materials, and damage.

IT, SaaS & software

Attention to licenses, support, uptime, data, security, IP, and liability.

B2B and consumers

Attention to the difference between business customers, consumer protection, and voidable clauses.


Terms and conditions drafted by lawyers provide value primarily when applied correctly. Therefore, we examine both text and process: quotation, order confirmation, website, ordering process, clients' terms and conditions, and evidentiary position.

Common mistakes in terms and conditions

General terms and conditions often appear to be a standard document, but small errors can have major consequences. Applicability, liability, consumer regulations, and use in the sales process, in particular, frequently go wrong.

  • Mention conditions only on the invoice
  • Use a free example without legal review
  • Do not differentiate between consumers and business customers
  • Failure to limit liability or limiting it incorrectly
  • Do not reject customer purchasing terms
  • Warranty, complaints, and payment arrangements are too vague
  • Do not adapt conditions to industry or working methods
  • No control over voidable or unreasonable provisions

Have general terms and conditions properly drafted by a lawyer or legal expert to prevent unnecessary problems in the future. Good terms and conditions not only protect on paper but also apply to quotations, contracts, sales, and disputes.

Does a lawyer need to draft general terms and conditions?

It is not mandatory, but it is advisable regarding business risks. A lawyer or legal expert assesses not only the text, but also applicability, liability, client type, and practical use.

Are general terms and conditions valid if they appear on the invoice?

Usually, that is too late if the customer only sees them after the agreement has been concluded. Provide terms and conditions before or at the time of concluding the agreement.

Can I use terms and conditions for free?

An example can serve as a starting point, but rarely fits your business, industry, customer type, and liability risk perfectly.

What is the difference between general terms and conditions and a contract?

General terms and conditions govern standard agreements for multiple agreements. A contract contains the specific agreements for a single assignment, delivery, or collaboration.

Can MKB Juristen review existing general terms and conditions?

Yes. We check, among other things, applicability, payment, delivery, complaints, warranty, liability, consumer regulations, IP, and rejection of customer terms and conditions.

Contact us

Annelore Hendriks

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SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
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