Financial

Key considerations when handling damage claims

If you receive a liability claim, you have roughly three options: reject the claim, reach a settlement (recorded in a settlement agreement with final discharge), or — if you are insured — have the case handled through your liability insurer...

Published on February 11, 2021 by MKBjuristen.nl
Request a free quote Call 085 25000 44

MKB Juristen drafts custom legal documents

It is best not to cobble together or copy important contracts, terms and conditions, and other legal documents yourself. We help entrepreneurs on a budget with customized legal solutions, clear costs upfront, and practical explanations.

  • Custom contracts, terms and conditions, and legal documents
  • Budget-friendly and clear about the costs upfront
  • Request a free consultation or a no-obligation quote
Free consultation Request a free quote

If you receive a liability claim, you have roughly three options: reject the claim, reach a settlement (recorded in a settlement agreement with final discharge), or—if you are insured—have the case handled through your liability insurer. Never simply admit liability: consult with your insurer or legal counsel first.

If you have received a liability claim, seek legal advice first and carefully consider your next steps. Sometimes paying is advisable, while at other times it is better to take the matter to court.

How does liability work?

At its core, liability law is simple: whoever makes a mistake and causes damage to another must compensate that damage — no more, but also no less. There are exceptions, however: parties may have made reciprocal errors, or there may be a case of force majeure. Precisely for this reason, legal advice beforehand is important.

If you are liable, you will have to compensate for the damage; if you do not do so voluntarily, the court can compel you to do so. If the victim agrees to reasonable compensation, a settlement is often wiser than litigation. A well-known example is a large company that, after a serious incident at one of its branches, personally apologized to the affected employees and cooperated properly with the compensation, instead of resorting to legal action. This not only limited the conflict but also the reputational damage.

Option 1: handle it through your liability insurer

If you are insured, you cannot simply admit guilt or make agreements on your own. A liability insurer only wants to compensate for actual damages and must therefore be able to maintain control. Virtually every policy states that the insured shall refrain from anything that could harm the insurer's interests — including simply admitting liability.

If an insurer is involved, coordinate everything with them first and follow their instructions. The insurer may acknowledge liability and settle the amount, or reject the claim, after which legal proceedings may follow. Therefore, adopting a wait-and-see attitude does not mean that no solution will be found.

Option 2: dismiss the liability claim

You can reject a claim even without an insurer. You must state in writing and with reasons why you do not consider yourself liable — for example, because you made no mistake or because there is a case of force majeure. We can draft such a letter of rejection of liability for you.

Option 3: Settle with a settlement agreement

If you reach an agreement with the victim, properly document the arrangements in a settlement agreement . A final release clause is crucial : with this, the victim declares that everything has been settled and that they will not claim higher compensation later. Without this clause, you will remain in uncertainty.

Sometimes a full final discharge is unreasonable, for example if there is still a risk of complications. In such cases, an exception can be made, such as a medical reservation allowing subsequent medical costs to be claimed. Because there are many factors involved in each case, drafting a settlement agreement yourself is usually not a good idea.

Frequently Asked Questions

May I admit liability immediately?

Preferably not. If you are insured, it is often not even allowed without consulting your insurer. Check first; an unintended admission can cost you dearly.

What is a final discharge?

An agreement in which the victim declares that everything has been settled with the agreed compensation and that he will claim nothing further. Sometimes a medical reservation is made in this regard.

Do I always have to pay a claim?

No. You may reject a claim with justification if you believe you are not liable, for example in cases of force majeure or the absence of fault. However, have this legally assessed.

Assistance with a liability claim

Whether you wish to reject or settle: a wrong step can cost you money or certainty. The legal experts at MKB Juristen assess your claim and draft the appropriate letter or settlement agreement. Schedule a no-obligation intake consultation .

Please note: an article provides general information, but your legal situation may turn out differently.

A contract, conflict, or legal risk must always be assessed based on the facts, documents, evidentiary position, and interests. Are you in doubt? Have your situation assessed before you act.

Legal question regarding this article?

A blog provides explanation, but your situation often requires a concrete legal choice. MKB Juristen helps entrepreneurs with contracts, terms and conditions, GDPR documents, employment documents, disputes, and customized legal solutions.

Drafting, reviewing, and amending contracts
Legal Assistance Help with conflicts and disputes.
Expertise Specialist legal experts and lawyers.
Fixed rates. Clarity on costs in advance.

Latest articles

July 24, 2026

Having general terms and conditions drafted for the website: costs and process

Having general terms and conditions for the website drafted by a lawyer: what does it cost, how does the process work, and when should you choose custom-made...

July 24, 2026

Having a non-compete clause drafted: costs and process

Having a non-compete clause drafted by a lawyer: what does it cost, how does the process work, and when to choose a custom draft over a template.

July 24, 2026

Checking contracts: step-by-step plan for SME entrepreneurs

Checking or reviewing a contract before signing: step-by-step plan, red flags, checklist, and when you need a lawyer.

July 24, 2026

Having general terms and conditions drafted for contractors: costs and process

Having general terms and conditions for contractors drafted by a lawyer: what does it cost, how does the process work, and when do you choose custom work over...

  • We worked for, among others:
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
  • MKBjuristen.nl partner
Newsletter for entrepreneurs

Receive practical legal tips in your mailbox

Register now

Enter your email address and receive our newsletter.

No spam. Only legal tips.
By registering, you agree to our privacy statement.
SME Lawyers at the Chamber of Commerce Source: Chamber of Commerce 2019
Free consultation